Qureos Mentor

Kobie

<div>
 
 Join a National Top Workplace
 
 
 
 Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We&rsquo;re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world&rsquo;s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.
 
 
 We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.
 
 
 When you join Kobie, you&rsquo;re joining a valued-led team that invests in your growth&mdash;both professionally and personally.
 
 
 
 Work from home! High-speed internet service/wifi required.
 
 
 
 
 Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas
 
 
 
 
 Potential to earn performance bonuses of up to $350/month
 
 
 
 
 About The Team And What We&rsquo;ll Build Together
 
 
 
 Here at Kobie&rsquo;s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.
 
 
 We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You&rsquo;ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.
 
 
 
 Our Culture
 
 
 
 Kobie is more than a workplace&mdash;we&rsquo;re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.
 
 
 
 Why Join the Kobie Customer Care Team?
 
 
 
 If you&rsquo;re someone who takes pride in making others feel heard, supported, and valued, you&rsquo;ll thrive here. At Kobie, you&rsquo;ll be more than a voice. You&rsquo;ll be the reason someone stays loyal! We&rsquo;ve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first&mdash;our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If you&rsquo;re someone who takes pride in making others feel heard, supported, and valued, you&rsquo;ll thrive here!
 
 
 
 How You Will Make An Impact
 
 
 
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 <li>
 Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
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 Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
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 Manage a high volume of inbound calls to meet and exceed client contractual obligations
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 Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
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 Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
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 Utilize internal systems, tools, and resources proficiently
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 Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
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 Stay informed on program updates, enhancements, and promotions to effectively support callers
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 Escalate unresolved issues promptly as per established procedures
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 Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
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 Support major brands by becoming an expert in their loyalty programs, products, and services
 </li>
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 Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
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 Represent Kobie&rsquo;s values in every conversation by delivering with heart, ownership, and excellence
 </li>
 <li>
 Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
 </li>
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 Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
 </li>
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 Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
 </li>
 <li>
 Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
 </li>
 <li>
 Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
 </li>
 <li>
 Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!
 
 
 </li>
 </ul>
 
 What You Need To Be Successful
 
 
 
 <ul>
 <li>
 High school diploma from an accredited institution recognized by the US Department of Education
 </li>
 <li>
 Minimum of 2 years of customer service experience
 </li>
 <li>
 Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously
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 Completion of a 6-week remote Training Program with full attendance and engagement
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 Strong problem-solving skills, attention to detail, and a proactive approach to customer care
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 Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
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 Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Adequate work at home / quiet office setup with a strong internet connection
 
 
 </li>
 </ul>
 
 Details, Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Remote Work - Must reside in FL, GA, LA, MS, OK, TN, or TX
 </li>
 <li>
 Full-time, 40 hours/week - Set shifts assigned after training
 </li>
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 Weekend availability required
 </li>
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 Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
 </li>
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 Robust health insurance: medical, dental, and vision
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 Free fitness benefits, including PeerFit
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 Generous PTO + 7 paid company holidays
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 401(k) with company match + annual profit sharing
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 Career growth pathways within a top-rated remote work culture!
 
 
 </li>
 </ul>
 
 Ready to Apply? Here&rsquo;s What to Expect Next!
 
 
 
 <ul>
 <li>
 Submit your application online today
 </li>
 <li>
 After we receive it, you&rsquo;ll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your r&eacute;sum&eacute;
 </li>
 <li>
 Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link, it&rsquo;s not spam, we promise!
 </li>
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 Candidates who complete the assessment are reviewed first and fast-tracked for interviews
 
 
 </li>
 </ul>
 We&rsquo;re excited to learn more about you and see how your strengths could shine here at Kobie!
 
 
 Join a team where your voice matters, your work has purpose, and your growth is supported.
 
 
 
 We can&rsquo;t wait to hear from you!
 
 
 
 
 Who We Are
 
 
 
 As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience.
 
 
 
 A place for all
 
 
 
 We celebrate and embrace diversity at Kobie!
 
 
 Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.
 
 
 We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
 
 
 
 Ready to join us?
 
 If you&rsquo;re ready to make an impact and grow in a supportive, innovative environment, we&rsquo;d love to hear from you. Apply today and let&rsquo;s build something amazing together
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Customer Service Representative

<div>
 
 Join a National Top Workplace
 
 
 
 Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We&rsquo;re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world&rsquo;s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
 
 
 
 Join Us from Anywhere
 
 
 
 While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the
 
 freedom to work remotely
 
 . We understand the importance of work-life balance and support our team with:
 
 
 <ul>
 <li>
 Flexible Time Off to recharge when needed
 </li>
 <li>
 Nine Company-Wide Holidays
 </li>
 <li>
 A diverse suite of benefits prioritizing your growth, development, and personal well-being
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Discover more about our perks and benefits here.
 
 
 Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
 
 
 
 About The Team And What We&rsquo;ll Build Together
 
 
 
 At Kobie, we turn our client&rsquo;s loyalty data into actionable intelligence that drives enterprise value. Our Data Engineering team builds and maintains the operational data foundation that powers real-time dashboards, client-facing reporting, and emerging AI-driven products, serving a growing portfolio of enterprise loyalty program clients across some of the most recognized brands in the world.
 
 
 As a Senior Data Engineer, you will be a key technical contributor and operational owner within our data engineering function. You will bring deep Snowflake expertise and strong engineering instincts to own production data pipelines, lead client implementations, and help us evolve our data architecture to support event-driven and AI-powered workflows, all within a multi-hundred terabyte Snowflake environment where the data problems are as complex as the brands behind them.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Serve as the operational backbone of Kobie's data platform, ensuring the ETL/ELT pipelines, dimensional models, and Snowflake environments that power client reporting and dashboards run reliably, at scale, every day.
 </li>
 <li>
 Translate client loyalty program requirements into production-ready data warehouse structures &mdash; from source system analysis and dimensional modeling through to the KALC (Kobie Alchemy Loyalty Cloud) platform tables and extracts that downstream reporting and client services teams depend on
 </li>
 <li>
 Diagnosing and resolve data pipeline failures quickly enough that clients and internal stakeholders rarely notice they happened by bringing the debugging fluency and Snowflake depth to contain impact and prevent recurrence.
 </li>
 <li>
 Build a data architecture that can absorb change by redesigning Kobie's data mart to support an incoming event-driven, domain-driven application layer without breaking the operational foundation already in production.
 </li>
 <li>
 Deliver the data infrastructure that makes AI-powered loyalty products possible. Not by building the models, but by building the reliable, well-governed platform that Kobie's innovation team needs to produce them.
 </li>
 <li>
 Leave every pipeline more trustworthy than you found it, through automated testing, audit logging, CI/CD discipline, and documentation that makes the platform easier for the next engineer to own
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What you need to be successful
 
 
 
 <ul>
 <li>
 6+ years of Data Engineering experience designing and operating production grade data pipelines
 </li>
 <li>
 3+ years of hands-on Snowflake experience as a primary data warehousing solution, with deep fluency across data sharing, data clean rooms, marketplace, and Snowpark
 </li>
 <li>
 Strong proficiency in SQL, Python, and JavaScript for data transformation, pipeline development, and automation scripting
 </li>
 <li>
 Demonstrated CI/CD experience using GitHub and GitHub Actions
 </li>
 <li>
 Experience with data replication tools (Kafka, GoldenGate, HVR, Qlik Replicate or similar)
 </li>
 <li>
 Deep understanding of Kimball dimensional modeling: star schemas, slowly changing dimensions, snapshot and transaction fact tables
 </li>
 <li>
 Experience integrating a wide range of data sources, including APIs, messaging systems, and streaming platforms
 </li>
 <li>
 Solid grounding in OLTP, Data Vault, and data warehouse architecture patterns, with the ability to assess source systems and translate business requirements into dimensional models
 </li>
 <li>
 Experience designing event-driven architectures and understanding how they shape data pipeline design
 </li>
 <li>
 Familiarity with domain-driven design concepts and how application architecture changes flow downstream into the warehouse
 </li>
 <li>
 Cloud experience with Azure and/or AWS
 </li>
 <li>
 Comfort working independently across concurrent projects in an Agile environment, with strong communication to non-technical data stakeholders
 
 
 </li>
 </ul>
 
 Strongly Preferred
 
 
 
 <ul>
 <li>
 Prior experience in a terabyte-scale, multi-client data warehouse environment, you've worked at this kind of scale before and know what it demands
 </li>
 <li>
 Experience with data replication tool Qlik Replicate, preferred
 </li>
 <li>
 Familiarity with Apache NiFi or comparable data flow orchestration tools, preferred
 </li>
 <li>
 Exposure to AI workflow integration within a data warehousing context, or experience building pipelines that serve downstream machine learning use cases
 
 
 </li>
 </ul>
 
 Who we are
 
 As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
 
 
 
 A place for all
 
 We celebrate and embrace diversity at Kobie!
 
 
 Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
 
 
 We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
 
 
 
 Ready to join us?
 
 If you&rsquo;re ready to make an impact and grow in a supportive, innovative environment, we&rsquo;d love to hear from you. Apply today and join the best and brightest in loyalty!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Sr. Data Engineer

Join Kobie and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kobie

About Company

Remote Customer Service Representative

Sr. Data Engineer