Qureos Mentor

KOI Technologies

Position Title: Assistant Revenue ManagerOffice/Department: Revenue officePosition Reports To: Revenue ManagerSalary: Up to 13,000.00 (AED) per monthJob Description:The Assistant Manager-Revenue will be responsible for keeping the pricing sheets updated and will have the relevant tools with respect to pricing and revenue at his/her disposal. Furthermore, he/she will assist the Revenue manager and communicate with Koi clients to modify the rates on their portal on a timely basis for existing and new routes.Job Responsibilities:&middot; Doing price comparison for existing products/routes with key competitors on top clients&middot; Generating daily/weekly reports on revenue and margins and sharing the same with the leadership&middot; Spotting inconsistencies in current routes and their pricing and correcting the information wherever necessary&middot; Liaising with the sales team and sourcing team in order to achieve desired margins for current routes and making changes in prices if requiredCompetencies and Skills:&middot; Strong command in MS Excel&middot; Knowledge of travel industry in general&middot; Strong oral, written and verbal communication skills in English&middot; Ability to work independently and in groups, good stakeholder management skills&middot; Must display high level of integrity and professionalism with colleagues and clients&middot; Experience in or flexibility to adapt to fast-paced startup environments&middot; Must have excellent problem-solving skillsPreferred Qualifications:&middot; More than 4 years of overall experience; preferably in e-commerce or online travel companies&middot; At least 1 year of experience in category management/ revenue management departmentThe above mentioned responsibilities are intended to provide guidelines and directions for the specific role within Koi. Kindly note that as the needs of the organization develop/change, it may be necessary to amend or modify the responsibilities listed.Job Type: Full-timeLanguage: English (Required)Job Type: Full-timePay: Up to AED13,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>Please rate your level of proficiency in MS Excel on a scale from 1 (beginner) to 10 (expert)</li><li>Do you speak any of the following languages?&rdquo; Spanish Portuguese French German Italian Dutch</li><li>What are your monthly salary expectations in AED?</li></ul>Experience:<ul><li> Revenue management: 1 year (Required)</li><li>Management: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Revenue Manager Assistant–TravelTech & Mobility | Startup – Dubai

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Complaint & client Management Executive-TravelTech & Mobility | Startup – Dubai

Join KOI Technologies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Revenue Manager Assistant–TravelTech & Mobility | Startup – Dubai

Complaint & client Management Executive-TravelTech & Mobility | Startup – Dubai