Qureos Mentor

kollaraenterprises.com

Company: Linen Trail (Fashion E-commerce Brand) | LinenTrail.comLocation: Ayyanthole, ThrissurGender : Male staff preferredRequirement : Located within 10km to Ayyanthole, ThrissurResponsibilities:<ul><li>Provide exceptional customer support through channels such as Phone, WhatsApp, Email, and chat.</li><li>Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.</li><li>Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.</li></ul>Monitor and track shipments, providing customers with up-to-date information on their order status. Assist in resolving any shipping or delivery issues in coordination with the logistics team.<ul><li>Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.</li><li>Work closely with other team members to ensure a seamless customer experience.</li></ul>Required Skills and Qualities:Multilingual Skills:Must be fluent in Hindi and English. Knowledge of Tamil and Telugu is highly desirable.Communication Skills:Written Communication: Ability to articulate thoughts clearly and professionally in emails and written messages. Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages. Listening Skills: Must actively listen to understand customer issues and respond appropriately.Technical Proficiency:Familiarity with WhatsApp, email platforms, and other related communication tools. Basic understanding of CRM systems would be a plus.Problem-Solving Abilities:Ability to identify, assess, and resolve customer issues promptly and effectively.Mature and Calm Personality:Must remain composed under pressure and demonstrate empathy and patience with customers. Should display a positive attitude and a commitment to excellent customer service.Teamwork:Ability to work well in a collaborative environment and coordinate with other departments as needed.Understanding of Linen Trail's Products:Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.Experience:Previous customer support or related experience preferred, but not mandatory.Education:A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.Qualifications:<ul><li>Strong communication skills, both written and verbal.</li><li>Ability to multi-task and prioritize effectively.</li><li>Excellent problem-solving and interpersonal skills.</li><li>Previous experience in customer service, sales, or e-commerce is a plus.</li><li>Ability to work in a fast-paced environment and handle stressful situations.</li><li>Strong computer skills and proficient in using WhatsApp, email, and Microsoft Office.</li><li>Ability to work flexible hours, including weekends and holidays if necessary.</li></ul>If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Ability to commute/relocate:<ul><li>Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Required)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Care Executive

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Customer Care Executive