Urwah Admin

KONE

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team by putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing . 
 
It's time to make a move. Join our flow.
We are looking for an energetic and enthusiastic Senior Sales Engineer - Modernization to be based in Dammam, Saudi Arabia. In this role, you will proactively manage customer relationships, manage opportunities from current and new customers and close deals in a way that meets customer needs and maximizes KONE&rsquo;s order book and profitability. 
 
You will focus on creating customer trust, value and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and understanding selling at its core. We need someone who could influence, is driven and has a strong commercial acumen.
This is a unique opportunity to join a team of professionals who thrive to drive offering and sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!
What will you do?
Customer Relationship Management:
<ul><li>Proactively develops and creates customer relationships in his/her area of responsibility.
</li><li>Accountable for developing KONE position in his/her customer base or market area.
</li><li>Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
</li><li>Ensures customer satisfaction and solving complaints with the rest of KONE team
</li><li>Documents the customer and contact information, maintains customer data. 
</li></ul> 
Sell:
<ul><li>Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets.
</li><li>Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety.
</li><li>Accountable for hand-over to installation, maintenance and/or engineering with complete and correct information.
</li><li>Maintains full information of opportunities, tasks and visits.
</li><li>Timely and accurate reporting.
</li><li>Supporting the finance function in money collection.
</li></ul>Are you the one?
<ul><li>Bachelor&rsquo;s Degree in Engineering or any relevant field.
</li><li>5-7 years of experience in sales.
</li><li>Experience in Saudi market.
</li><li>Arabic native and excellent English communication.
</li><li>Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
</li><li>Ability to interpret and analyze customer needs.
</li><li>Passion for sales, with a proven track record and a strong customer focus.
</li><li>Excellent Arabic and English communication, presentation, and negotiation skills.
</li><li>CRM experience is preferred.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Senior Sales Engineer - Modernization

<div>
 Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
 
 
 We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
 
 
 KONE Middle East, Turkey &amp; Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a
 
 service mindset
 
 to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.
 
 
 
 Responsibilities
 
 
 
 
 Customer relationship management
 
 
 
 <ul>
 <li>
 Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
 </li>
 <li>
 Responsible for accurate and real-time back reporting of work performed (at the equipment level)
 </li>
 <li>
 Accountable for equipment safety and performance
 </li>
 <li>
 Accountable for identifying site risks, and communicating them to his supervisor
 </li>
 <li>
 Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
 </li>
 <li>
 Accountable for identifying &ldquo;unplanned&rdquo; service repairs based on the equipment needs.
 
 
 </li>
 </ul>
 
 Service operations
 
 
 
 <ul>
 <li>
 Accountable for the end-users and the site safety
 </li>
 <li>
 Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
 </li>
 <li>
 Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
 </li>
 <li>
 Accountable for raising sales to lead to his supervisor
 </li>
 <li>
 Accountable for exact and timely back reporting of the work done according to the process
 </li>
 <li>
 Responsible for submitting timesheets based on the execution
 </li>
 <li>
 Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
 </li>
 <li>
 Responsible for regular updates of his supervisor on all relevant information
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
 </li>
 <li>
 Good verbal and written English communication skills
 </li>
 <li>
 Candidates with basic IT skills will be given a preference
 </li>
 <li>
 Candidates with basic digital foundation skills will be the right candidate for this position
 </li>
 <li>
 Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
 </li>
 <li>
 Having a valid GCC driving license is an added advantage
 </li>
 <li>
 Candidates meeting the above requirements should only apply for this position.
 
 
 </li>
 </ul>
 We've seen some instances of scammers representing themselves as agencies and trying to charge candidates a fee to put them forward for KONE vacancies. We assure any potential candidates, that KONE has never and will never ask candidates to pay to submit their applications to us. If you would like to find out more about opportunities at KONE in your location, please visit our KONE careers website.
 
 
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Maintenance Technician - Elevators & Escalators

<div>
 Customer relationship management
 
 
 <ul>
 <li>
 Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
 </li>
 <li>
 Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
 </li>
 <li>
 Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
 </li>
 <li>
 Accountable for equipment safety and performance
 </li>
 <li>
 Accountable for managing the site environment during service operations
 </li>
 <li>
 Accountable for identifying site risk, and communicate them to his supervisor
 </li>
 <li>
 Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
 </li>
 <li>
 Accountable for identifying &ldquo;unplanned&rdquo; service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
 
 
 </li>
 </ul>
 Service operations
 
 
 <ul>
 <li>
 Accountable for the end-users and the site safety
 </li>
 <li>
 Accountable for the safe working environment
 </li>
 <li>
 Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
 </li>
 <li>
 Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
 </li>
 <li>
 Responsible for effectively planning his workload, in conjunction with the service supervisor
 </li>
 <li>
 Accountable for raising sales lead to his supervisor
 </li>
 <li>
 Accountable for very precise and timely back reporting of the work done according to the process
 </li>
 <li>
 Responsible for submitting time sheets based on the execution
 </li>
 <li>
 Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
 </li>
 <li>
 Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
 </li>
 <li>
 Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
 
 
 </li>
 </ul>
 Leadership / People management
 
 
 <ul>
 <li>
 Responsible for regular update of his supervisor on all relevant information
 </li>
 <li>
 Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
 </li>
 <li>
 May be required to give training/coaching to persons nominated by the supervisor
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Education level: Diploma or high school in electrical or mechanical Excellent communication with a multi-nationality team
 </li>
 <li>
 Have a minimum 3 years&rsquo; experience in our fields
 </li>
 <li>
 To comply with the current labor regulations, this role is only open for Saudi nationals
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Maintenace Technician

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow.
We are looking for a Maintenance Technician to provide professional service to our customers in the Makkah, Saudi Arabia.
In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending callouts.
What will you do?
Customer Relationship Management:
<ul><li>Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
</li><li>Responsible for accurate and real-time back reporting of work performed (at the equipment level)
</li><li>Accountable for equipment safety and performance
</li><li>Accountable for identifying site risk, and communicate them to his supervisor.
</li><li>Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.
</li>Accountable for identifying &ldquo;unplanned&rdquo; service repairs based on the equipment needs. 
<li>
</li></ul> 
Service operations:
<ul><li>Accountable for the end-users and the site safety.
</li><li>Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
</li><li>Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
</li><li>Accountable for raising sales to lead to his supervisor.
</li><li>Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition.
</li></ul>Are you the one?
<ul><li>ITI/Vocational Certificate course /Diploma in in Electrical/Electronics/Automation streams or equivalent.
</li><li>Good verbal and written English communication skills.
</li><li>minimum of 8 years&rsquo; Experience of hands-on experience in both escalators and elevators is a must with reputable brands.
</li><li>Experience in escalator handrail welding is a plus.
</li><li>Effective communication skills.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Maintenance Technician

<div>Did you know KONE moves two billion people every day?
As a global leader in the elevator and escalator industry, KONE Corporation employs over 60,000 driven professionals in close to 70 countries worldwide, united by a shared purpose: to shape the future of cities. In 2024, KONE had annual net sales of EUR 11.1 billion.
Why this role?
KONE Middle East, T&uuml;rkiye &amp; Africa (KMTA) is a diverse and fast-evolving region, operating across developed and emerging markets. With a strong footprint across the Middle East, T&uuml;rkiye and Africa, MTA plays a key role in driving growth, modernization and service excellence.
We are now looking for a Communications Specialist, KONE Middle East T&uuml;rkiye &amp; Africa , based in Egypt, to execute internal communication plans, craft engaging and inspiring content, and ensure consistent communication flow across our KMTA markets.
This role reports to the Communications Leader, KMTA , and works closely with internal stakeholders across different markets to coordinate and execute structured, engaging, and consistent communication flows. The position primarily focuses on internal communications, while also supporting selected external communication initiatives when required.
This is an exciting opportunity for a communications professional who wants first-hand experience working across diverse and dynamic markets. The role offers exposure to different cultures, business environments, and communication maturity levels, providing a unique platform to explore how messaging is shaped, localized, and brought to life across countries.
You will play an active role in strengthening communication foundations, driving consistency while respecting local nuances, and engaging teams through creative and impactful content that connects people across the region.
What will you be doing?
Internal Communications (Primary Focus)
<ul><li>Execute the KONE Middle East, T&uuml;rkiye &amp; Africa internal communication plan in alignment with business priorities and regional objectives
</li><li>Create engaging, clear, and creative content for internal platforms, including intranet, newsletters, organizational announcements, people stories, internal screens, and other engagement channels
</li><li>Ensure a structured and consistent communication flow across KONE Middle East, T&uuml;rkiye &amp; Africa markets
</li><li>Work closely with the Communications Leader and P&amp;C team in the region on organizational announcements, messaging alignment, and communication cascading
</li><li>Partner with local P&amp;C teams across countries to support internal communication needs, providing guidance, templates, content creation support, and messaging frameworks to strengthen local execution
</li><li>Support markets in activating and enhancing their internal communication channels, ensuring alignment with regional standards
</li><li>Maintain and manage the regional internal communication calendar to ensure coordination and visibility
</li><li>Monitor engagement levels and recommend improvements to enhance effectiveness
</li><li>Support the planning and execution of internal company events, ensuring strong messaging, engagement, and professional communication standards
</li></ul>External Communication Support (Secondary Focus)
<ul><li>Support the preparation of press releases and external announcements in alignment with regional priorities and brand guidelines
</li><li>Collaborate closely with the Marketing team to develop social media content that strengthens employer branding and showcases our culture, people, and achievements
</li><li>Proactively identify and develop compelling success stories across our markets, including women empowerment initiatives, award recognitions, safety milestones, team achievements, and other stories that reflect our commitments and values
</li><li>Play a key role in the communication planning and execution of external events, ensuring strong brand presence, consistent messaging, and high-quality communication deliverables
</li></ul>Are you the one?
<ul><li>3&ndash;5 years of experience in corporate communications (internal communication experience is essential)
</li><li>Bachelor&rsquo;s degree in Communications, Integrated Marketing Communications, Journalism or related field
</li><li>Strong content creation skills across written and digital formats, with hands-on experience using basic design and video editing tools, and a solid understanding of visual storytelling, layout, and brand design principles
</li><li>Ability to simplify complex topics into clear and engaging messaging
</li><li>Organized and structured, with strong project management skills
</li><li>Experience working in matrix and multicultural environments
</li><li>Excellent written and spoken English (mandatory)
</li><li>Excellent written and spoken Arabic (mandatory)
</li><li>Proficiency in French is an added advantage
</li></ul>You are proactive, detail-oriented, collaborative, and comfortable working with different stakeholders across diverse markets.
What do we offer?
<ul><li>A unique opportunity to help shape and structure communications across a dynamic region
</li><li>Exposure to regional and multi-market collaboration
</li><li>A strong KONE culture focused on collaboration, development and innovation
</li><li>A supportive and international working environment
</li></ul>Location
Cairo, Egypt
 
Occasional travel within the Middle East, T&uuml;rkiye &amp; Africa region may be required.
Want to #joinourflow?
KONE is building up a unique community, aiming to provide the most advanced People Flow&reg; solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and where we share actively ideas. Sustainability is an integral part of our culture and a daily practice. KONE is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are proud to offer a range of opportunities that will support you in achieving your career and personal goals. We believe in improving performance through inspiring, engaging and developing our people.
You now have an excellent opportunity to join a group of competent colleagues, work in a truly global environment and be part of the journey in building the leading brand in people flow. At KONE you will be working in a supportive and friendly atmosphere and have flexible working hours to support your work &amp; life balance. We offer comprehensive KONE benefits to our employees.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Communications Specialist – Middle East, Türkiye & Africa