Urwah Admin

Kore.ai

<div>Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across &quot;AI for Service,&quot; &quot;AI for Work,&quot; and &quot;AI for Process,&quot; we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. 
Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. 
Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. 
POSITION / TITLE:
Business Development Representative / Senior Business Development Representative (Native Arabic speaker) 
POSITION SUMMARY:
We are looking for a Business Development professional with experience of engaging with equivalent VP and C Level Executives. Your role is to relentlessly identify new Sales opportunities via Outbound Telephone calls, LinkedIn and Email campaigns. As the first line of communication with prospects, ideal candidates should possess a strong understanding of the sales process, excelling at researching leads, nurturing &amp; navigating through existing customer relationships. 
LOCATION: 
Onsite in our Dubai office (Remote employees will not be considered) 
RESPONSIBILITIES: 
<ul><li>
Utilize Telephone, LinkedIn and Email to generate new sales opportunities by engaging CXO/VP level contacts in the Middle East Enterprise Segment</li><li>
Identify prospect's needs and suggest appropriate products/services through consultative conversations. Doing deep account research to identify the right set of Economic and Functional buyers to approach</li><li>
Build long-term trusting relationships with prospects to qualify leads as sales opportunities through repeatable nurture motion</li><li>
Update and maintain Hubspot CRM and various other marketing systems accurately</li><li>
Set up discovery meetings between customer contacts and sales executives.</li></ul> 
QUALIFICATIONS / SKILLS REQUIRED:<ul><li>
Outbound business development experience, with a consistent track record of setting up discovery calls and creating qualified opportunities</li><li>
Strong communication skills via phone and email</li><li>
Proven creative problem-solving approach and strong analytical skills</li><li>
Experience working in the Middle East Market (Experience in SAAS/CX/EX Space)</li><li>
A strong understanding of the Sales &amp; Marketing Funnel</li><li>
Proficiency with CRM&rsquo;s like Hubspot (preferred) or Salesforce and other tools such as 6Sense, Outreach.io, Loom, Orum etc</li></ul> 
EDUCATION QUALIFICATION:<ul><li>
Degree preferred but not essential.</li></ul> 
LANGUAGES REQUIRED: 
<ul><li>
Arabic (native speaker essential)</li><li>
English (fluent)</li></ul> 
Why Join Us?
At Kore.ai, you won&rsquo;t be maintaining quality for conventional software&mdash;you&rsquo;ll be defining what quality means for an entirely new category of platform technology that enables enterprise-scale agentic applications. Your work will directly influence how the world&rsquo;s leading organizations build, deploy, and trust AI systems, establishing standards that could transform the industry. 
Join us in building not just a better platform, but the frameworks that ensure enterprise agentic applications deliver on their transformative promise safely, effectively, and responsibly at scale.</div>

Business Development Representative - (Native Arabic Speaker) MEA

<div>Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across &quot;AI for Service,&quot; &quot;AI for Work,&quot; and &quot;AI for Process,&quot; we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity.
Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation.
Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan.
You can find full press coverage at https://kore.ai/press/ 
POSITION: Senior AI Evaluation Specialist 
POSITION SUMMARY: We are seeking a Senior AI Evaluation Specialist to design and execute robust evaluation methodologies for Generative and Agentic AI systems. This role bridges AI product quality, evaluation science, and responsible AI governance &mdash; ensuring every AI feature, agent, and model release is measured, benchmarked, and validated using standardised frameworks.
The ideal candidate combines a QA mindset, ML evaluation rigour, and hands-on coding expertise to benchmark LLMs, multi-agent workflows, and GenAI APIs, driving consistent, measurable, and safe AI product performance. 
LOCATION: Hyderabad (Work from Office) 
RESPONSIBILITIES: 
1. AI Evaluation &amp; Benchmarking
Build and maintain end-to-end evaluation pipelines for Generative and Agentic AI features (e.g., chat, reasoning agents, RAG workflows, summarization, classification).
Implement standardized evaluation frameworks such as RAGAS, G-Eval, HELM, PromptBench, MT-Bench, or custom evaluation harnesses.
Define and measure core AI quality metrics &mdash; accuracy, groundedness, coherence, contextual recall, hallucination rate, and response time.
Create reproducible benchmarks, leaderboards, and regression tracking for models and agents across multiple releases or providers (OpenAI, Anthropic, Mistral, etc.). 
2. Agentic AI Evaluation
Evaluate multi-agent systems and autonomous AI workflows, measuring task success rates, reasoning trace quality, and tool-use efficiency.
Assess Agentic AI behaviors such as planning accuracy, goal completion rate, context handoff success, and inter-agent communication reliability.
Validate decision-making transparency and error recovery mechanisms in autonomous agent frameworks (LangGraph, AutoGen, CrewAI, etc.).
Design agent-specific evaluation scenarios &mdash; simulated environments, user-in-the-loop testing, and &ldquo;mission-based&rdquo; performance scoring. 
3. Experimentation &amp; Automation
Develop Python-based evaluation scripts to automate testing using OpenAI, Anthropic, and Hugging Face APIs.
Conduct large-scale comparative studies across prompts, models, and fine-tuned variants, analyzing quantitative and qualitative differences.
Integrate evaluations into CI/CD pipelines to enable continuous AI quality monitoring.
Visualize results using dashboards (Plotly, Streamlit, Dash, or Grafana). 
4. Quality Governance &amp; Reporting
Define and enforce AI acceptance thresholds before deployment.
Collaborate with Responsible AI teams to evaluate bias, fairness, safety, and privacy implications.
Produce detailed evaluation reports and audit logs for model releases and governance boards.
Present findings to Product, Data Science, and Executive stakeholders &mdash; transforming metrics into actionable insights. 
5. Collaboration &amp; Continuous Improvement
Work closely with Prompt Engineers, ML Scientists, and QA Engineers to close the loop between testing and improvement.
Support Product teams in defining evaluation-driven release criteria.
Mentor junior evaluators in AI testing methodologies, benchmarking, and analysis.
Keep abreast of advances in LLM evaluation research, Agentic AI frameworks, and tool-calling reliability testing. 
QUALIFICATIONS / SKILLS REQUIRED:<div><div><div> 
Category 
Expected Expertise</div><div> 
Programming 
Python (Pandas, NumPy, LangChain, LangGraph, OpenAI/Anthropic SDKs)</div><div> 
Evaluation Frameworks 
RAGAS, HELM, G-Eval, MT-Bench, PromptBench, custom scoring pipelines</div><div> 
GenAI APIs 
OpenAI GPT-4/5, Claude, Gemini, Mistral, Azure OpenAI</div><div> 
Agentic AI 
Understanding of multi-agent orchestration, tool use, reasoning traces, and planning frameworks (AutoGen, CrewAI, LangGraph)</div><div> 
Metrics Knowledge 
BLEU, ROUGE, cosine similarity, factuality, coherence, bias, toxicity, reasoning success rate</div><div> 
Data &amp; Analytics 
JSON parsing, prompt dataset curation, result visualization</div><div> 
Tooling 
Git, Jupyter/Colab, Jira, Confluence, evaluation dashboards</div><div> 
Soft Skills 
Analytical communication, documentation excellence, cross-team collaboration</div></div></div> 
EDUCATION QUALIFICATION:<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, Data Science, or related discipline.</li><li>
5 to 10 years total experience with at least 3+ years in AI evaluation, GenAI QA, or LLM quality analysis.</li><li>
Strong understanding of AI/ML model lifecycle, prompt engineering, and RAG or agentic architectures.</li><li>
Experience contributing to AI safety, reliability, or responsible AI initiatives.</li></ul></div>

AI Evaluation Specialist - QA

Join Kore.ai and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kore.ai

ABOUT_COMPANY

Business Development Representative - (Native Arabic Speaker) MEA

AI Evaluation Specialist - QA