Abrar Admin

KPH HEALTHCARE SERVICES, INC

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 Overview
 
 
 
 
 Scope of Responsibilities:
 
 Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.
 
 
 
 Job Summary:
 
 Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.
 
 
 
 Responsibilities
 
 
 
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 Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
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 Manage and assist with prescription processing as needed, when not taking patient inbound calls
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 Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls
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 Directing calls to the correct department, team, or individual based on the assessed patient needs
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 Provides resolution to customer service issues to ensure member satisfaction as needed
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 Maintain and keep reasonable production as determined by supervisor
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 May assist in orienting and training new employees
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 Responsible for completing all mandatory and regulatory training programs
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 Perform other duties as assigned
 
 
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 Qualifications
 
 
 
 
 Job Skill Requirements:
 
 
 
 <ul>
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 Exceptional phone and listening skills.
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 Exceptional written and verbal communication skills
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 Excellent computer and keyboarding skills
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 Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy
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 Technical Proficiency: Understanding and utilizing relevant software, databases, and tools
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 Teamwork and Collaboration: Collaborating effectively with other team members
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 Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations
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 Excellent organizational skills
 
 
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 </ul>
 
 Educational Requirements
 
 
 
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 Minimum: High School Diploma or GED
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 Preferred: Pharmacy technician or related certification
 
 
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 Experience
 
 
 
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 Experience in a customer service-related field
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 Preferred: 6-12 months&rsquo; experience as a pharmacy technician
 
 
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 </ul>
 
 Required (Mississippi Employees)
 
 
 
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 Registered with the State of Mississippi as a Pharmacy Technician
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 </ul>
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Patient Care Intake Representative - Remote

Join KPH HEALTHCARE SERVICES, INC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KPH HEALTHCARE SERVICES, INC

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Patient Care Intake Representative - Remote