Qureos Mentor

Kroger

The Kroger Co. is a leading grocery retailer in the United States, dedicated to providing fresh, quality food at affordable prices. With a commitment to innovation and customer service, Kroger operates approximately 2,700 stores across 35 states, serving around 11 million customers daily. The company emphasizes community involvement through initiatives like Zero Hunger | Zero Waste, aiming to eliminate hunger and reduce waste. Kroger's extensive range of private label brands and focus on technology enhances the shopping experience for families.

<div>Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.<b>MINIMUM</b><br>
<ul><li>
Excellent customer service skills</li></ul><b>
DESIRED</b><br>
<ul><li>
Any previous comparable experience</li></ul><ul><li>
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store</li><li>
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products</li><li>
Collaborate with associates and promote teamwork to help achieve company/store goals</li><li>
Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices</li><li>
Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials</li><li>
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink</li><li>
Recommend coffee shop items to customers to ensure they get the products they want and need</li><li>
Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise</li><li>
Check product quality to ensure freshness; review &quot;sell by&quot; dates and take appropriate action</li><li>
Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer</li><li>
Label, stock and inventory department merchandise</li><li>
Report product ordering/shipping discrepancies to the department manager</li><li>
Stay current with present, future, seasonal and special ads</li><li>
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines</li><li>
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair</li><li>
Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management</li><li>
Ability to work cooperatively in high paced and sometimes stressful environment</li><li>
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner</li><li>
Ability to act with honesty and integrity regarding customer and business information</li><li>
Ability to follow directions and seek assistance when necessary to resolve customer and business issues</li><li>
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults</li><li>
Must be able to perform the essential job functions of this position with or without reasonable accommodation</li></ul></div>

STARBUCKS/BARISTA

<div>Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.<b>Minimum Position Qualifications:</b><p></p><ul><li>
Ability to work without supervision</li><li>
Ability to read shelf tags</li><li>
Basic math skills (i.e., counting, addition, and subtraction)</li><li>
Excellent oral/written communication skills</li></ul><p><b>
Desired Previous Experience:</b></p><p></p><ul><li>
Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier</li></ul><b>
Essential Job Functions:</b><ul><li>Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.</li><li>In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.</li><li>Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.</li><li>In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.</li><li>E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.</li><li>Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.</li><li>Adhere to local, state, and federal laws, food safety procedures, and company guidelines.</li><li>Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.</li><li>Read and follow directions given in the note section</li><li>Ensure quality and freshness of all items chosen</li><li>Communicate with customers via a portable phone and respond to calls in a professional and timely manner</li><li>Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars</li><li>Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.</li><li>Process the orders through the point of sale (POS) system</li><li>Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock</li><li>Maintain organization and cleanliness of staging areas and equipment</li><li>Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor</li><li>Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair</li><li>Perform required opening and closing procedures</li><li>Assist in training new e-Commerce team members</li><li>Meet/exceed productivity standards</li><li>Ability to work cooperatively in high paced and sometimes stressful environment.</li><li>Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.</li><li>Ability to act with honesty and integrity regarding customer and business information.</li><li>Ability to follow directions and seek assistance when necessary to resolve customer and business issues.</li><li>Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.</li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation.</li></ul></div>

Online Grocery Pick-Up Clerk

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Manage the overall day-to-day operations of the store&rsquo;s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company&rsquo;s core values of respect, honesty, integrity, diversity, inclusion and safety.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
  </li>
  <li>
   Meet the demands of product flow and create schedules according to guidelines
  </li>
  <li>
   Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
  </li>
  <li>
   Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
  </li>
  <li>
   Train associates on all functions and duties of the order selector and customer attendant roles
  </li>
  <li>
   Lead team in the planning, implementation and execution of e-Commerce&rsquo;s initiatives
  </li>
  <li>
   Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
  </li>
  <li>
   Assist in the analysis and response to the competitive landscape
  </li>
  <li>
   Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
  </li>
  <li>
   Execute Best Practices to determine appropriate substitutions in the event of an out of stock
  </li>
  <li>
   Follow processes for streamlining collection of orders, products, checkouts and delivery
  </li>
  <li>
   Report inventory issues such as out of stock items to department heads in a timely manner
  </li>
  <li>
   Troubleshoot equipment and devices for e-Commence department
  </li>
  <li>
   Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
  </li>
  <li>
   Monitor and control expenses for the department
  </li>
  <li>
   Ensure preventative maintenance is being performed on all equipment in the department
  </li>
  <li>
   Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
  </li>
  <li>
   Must be able to perform the essential functions of this position with or without reasonable accommodation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effective communication skills
  </li>
  <li>
   Strong organizational skills
  </li>
  <li>
   Strong leadership skills
  </li>
  <li>
   Basic knowledge of computers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Experience with and knowledge of Point of Sale (POS)
  </li>
  <li>
   Retail Experience
  </li>
 </ul>
</div>


e-COMMERCE/DEPT LEADER

<div>Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.<b>Minimum</b><br>
<ul><li>
Customer service experience</li><li>
Ability to handle stressful situations</li><li>
Effective communication skills</li><li>
Knowledge of basic math (counting, addition, and subtraction)</li></ul><p><b>
Desired<br>
</b><br>
</p><ul><li>Prior experience as a Bagger or Courtesy Clerk</li></ul><ul><li>
Greet, engage, and assist customers.</li><li>
Process customer transactions through the check lane quickly, accurately, and efficiently.</li><li>
Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.</li><li>
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.</li><li>
Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).</li><li>
Report pricing discrepancies to the Scan Coordinator.</li><li>
Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.</li><li>
Stay current with present, future, seasonal and special ads.</li><li>
Adhere to all food safety regulations and guidelines.</li><li>
Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.</li><li>
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.</li><li>
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.</li><li>
Adhere to all local, state and federal laws, and company guidelines.</li><li>
Ability to work cooperatively in high paced and sometimes stressful environment.</li><li>
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.</li><li>
Ability to act with honesty and integrity regarding customer and business information.</li><li>
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.</li><li>
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.</li><li>
Must be able to perform the essential functions of this position with or without reasonable accommodation.</li></ul></div>

FRONT END/COURTESY CLERK

<div>Assist Human Resources (HR) manager to provide leadership and direction to the Manufacturing HR function and be accountable to support the delivery of the key metrics of the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.<b> Minimum
</b><br>
<ul><li>High School Diploma or GED
</li><li>3+ years of HR experience</li><li>Proficient in Microsoft Office</li><li>Ability to prioritize/multi-task while providing accurate/on-time results</li><li>Demonstrated ability to coach and train</li><li>Excellent oral/written communication skills</li></ul><div><b>
Desired
</b><br>
<ul><li>Bachelor's Degree HR related field or comparable experience</li><li>Any experience working in employment law</li></ul>
- Any experience in a supervisory position- Oversee staffing activities for the site and ensure that needs are met to align with the staffing forecast<br>
<ul><li>Own recruiting activities and coordinate efforts with the Center of Excellence for Talent Acquisition</li><li>Ensure all hiring requisitions are worked timely and candidates are processed appropriately</li><li>Resolve issues with candidate experience, including background checks and adjudication</li><li>Oversee the onboarding of new associates and conduct orientation and appropriate training</li><li>Develop and execute programs to promote retention</li><li>Ensure personnel files are maintained according to company guidelines</li><li>Strive to effectively resolve problems for the mutual benefit of the company and its associates, provide education and direction for management on contract interpretation, labor relations principles and effective conflict resolution</li><li>Facilitate training on-site as directed by corporate Supply Chain</li><li>Maintain confidentially and exercise discretion</li><li>Participate in safety training and promote at facility</li><li>Travel up to 15% of time to support business units</li><li>Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports</li><li>Must be able to perform the essential job functions of this position with or without reasonable accommodation</li><li>Must be able to work around ingredients and/or finished products known to contain food allergens</li></ul></div></div>

MFG ASSOCIATE RELATIONS MANAGER

<div>Create an outstanding customer experience by embracing the Customer 1st strategy and inspire associates to deliver excellent customer service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, control all established quality assurance standards and expenses and properly schedule and staff technicians to meet the needs of the business. Monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.<b>Minimum</b><br>
<ul><li>
Bachelor's Degree in pharmacy</li><li>
Current state pharmacist licensure in good standing</li><li>
Effective oral/written communication skills</li><li>
Knowledge of basic math (counting, addition, and subtraction)</li><li>
Ability to handle stressful situations</li></ul><br>
<b>
Desired</b><br>
<ul><li>
1 year of retail experience</li><li>
Second language (speaking, reading, and/or writing)</li></ul><ul><li>
Fulfill customers' prescription needs while concentrating on the accuracy of every prescription filled</li><li>
Provide patient counseling and pharmaceutical care to customers</li><li>
Ensure pharmacies comply with all local, state and federal laws (including HIPAA)</li><li>
Maintain a professional image through personal appearance, conduct and attitude and the physical condition of the pharmacy. Adhere to pharmacy standards and enforce company dress standards</li><li>
Achieve a thorough knowledge of the trade area, its customers and its competition</li><li>
Create a positive pharmacy department image through strong service, friendliness and cooperativeness with customers, associates and outside vendors</li><li>
Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy</li><li>
Maintain proper records, inventory and security on all scheduled drugs (i.e., controlled substances-narcotics)</li><li>
Follow procedures for handling pharmacy products from authorized sources</li><li>
Ensure all accuracy tools, including the accuracy scanner and 24-hour post dispensing audit report, are utilized appropriately</li><li>
Establish/maintain all record keeping practices necessary for legal compliance, Kroger policies, accounting policies and other requested reports</li><li>
Maintain a clean, neat work area, including work counters, shelves, floors and the customer counter to present a professional, sanitary, organized image to customers.</li><li>
Ensure all product returns are handled in a timely fashion and per company policy</li><li>
Maintain all equipment (e.g., computers, printers, accuracy scanners and cash registers) to ensure it remains in working condition</li><li>
Maintain and organize all policy manuals, reference books, state laws and required equipment and verify that all staff is knowledgeable of their use</li><li>
Maintain proper signage (e.g., store hours, counseling sign, services signs, pharmacists' photographs and names, and all other signs requested) in all areas necessary</li><li>
Make a strong and continuous effort to broaden personal knowledge and pharmacy skills</li><li>
Must be able to perform the essential job functions of this position with or without reasonable accommodation</li></ul></div>

FLOATER PHARMACIST METRO LEXINGTON

Join Kroger and explore 42   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kroger

About Company

STARBUCKS/BARISTA

Online Grocery Pick-Up Clerk

STARBUCKS/BARISTA

e-COMMERCE/DEPT LEADER

FRONT END/COURTESY CLERK

MFG ASSOCIATE RELATIONS MANAGER

FLOATER PHARMACIST METRO LEXINGTON