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Kudostore

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

Business Development &amp; Operations Manager (Call Center / BPO) - UAE Market SpecialistLocation: Shamsabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a dynamic and ambitious BPO setting up a new, high-potential call center operation. Our focus is on delivering exceptional service to our clients, with a strategic emphasis on the lucrative UAE and Middle Eastern markets. We are building a team of leaders who are ready to grow with us from the ground up.The Role:We are seeking a hands-on and results-driven Business Development &amp; Operations Manager to be the cornerstone of our new venture. This is a unique dual-role opportunity for an entrepreneurial professional who can not only acquire high-value clients from the UAE market but also seamlessly set up and manage the operations to deliver on those contracts. Your existing relationships and experience with Dubai-based campaigns will be crucial to our success.What You&rsquo;ll Do:<ul><li>Business Development:</li><li>Lead the end-to-end business development cycle to acquire call center/BPO projects, specifically targeting clients in the UAE and Middle East.</li><li>Leverage your existing client relationships and industry network to secure new contracts and campaigns.</li><li>Develop and execute tailored sales strategies for the Dubai market, including professional client presentations (virtual/in-person).</li><li>Negotiate contracts and close deals, ensuring profitable and sustainable partnerships.</li><li>Operations Management:</li><li>Take charge of setting up our new 15-20 seat call center, including process design, technology implementation, and team building.</li><li>Manage the entire operations lifecycle: from client onboarding and campaign setup to agent training, quality assurance, and daily performance monitoring.</li><li>Oversee the technical setup and integration of essential tools like cloud telephony (VoIP), dialers, and CRM systems.</li><li>Lead, motivate, and manage a team of call center agents to meet and exceed client KPIs and service level agreements (SLAs).</li><li>Prepare detailed performance reports, analyze metrics, and provide regular updates to clients and senior management.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2-3 years of combined experience in business development and operations within a call center/BPO environment.</li><li>Market Expertise: Must have proven experience handling and acquiring Dubai/UAE-based campaigns. Existing client relationships in the region are a significant advantage.</li><li>Technical Acumen: Strong understanding of call center technologies, including cloud-based dialers, VoIP systems, and CRM integration.</li><li>Leadership &amp; Entrepreneurial Spirit: A natural leader who can build, train, and manage a team. You thrive in a fast-paced, startup environment and are ready to wear multiple hats.</li><li>Communication Skills: Excellent English communication and negotiation skills, with the ability to build trust with international clients.</li><li>Availability: Immediate joiner who is ready to take on a challenge.</li></ul>What We Offer:<ul><li>Attractive Compensation Package: A competitive base salary (can specify a range like PKR 75,000 - 100,000 based on experience) plus high-value commissions and incentives on client acquisition and project profitability.</li><li>Growth Opportunity: Be a founding member and key architect of our growth story with clear opportunities for career advancement as we expand.</li><li>Autonomy &amp; Impact: Enjoy a high degree of autonomy to implement your strategies and make a direct impact on the business.</li><li>Supportive Environment: Work in a supportive, ambitious, and results-oriented team culture.</li></ul>Ready to Build with Us?If you are a strategic thinker with a hands-on approach and a proven track record in the UAE BPO market, we want to hear from you.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO : 2 years (Preferred)</li></ul>Work Location: In person

Business Development & Operations Manager (Call Center / BPO)

Join Kudostore and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kudostore

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IT Specialist (Call Center / BPO)

Business Development & Operations Manager (Call Center / BPO)