Urwah Admin

Kuehne+Nagel

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 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 We are looking for a Sea Logistics Customer Care Manager who will be leading, directing and optimizing the Customer Care Location (CCL) team for a specific location (branch) to continuously provide customer excellence and sustainable growth across the scope of responsibility. The position is responsible for the local Sea Logistics P&amp;L. The role oversees the local implementation of the customer care strategy defined by the National Sea Logistics leadership. It drives initiatives aimed at enhancing the customer experience throughout the entire supply chain. Additionally, the position engages with and supports the local Sea Logistics field sales teams.
 
 
 
 How you create impact
 
 
 
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 Lead, guide and optimize the local Customer Care Location (CCL) team to ensure customer excellence, sustainable growth and strong collaboration with operational, commercial and sea logistics stakeholders
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 Drive customer engagement, satisfaction, retention and reactivation through high service quality, effective case management and close cooperation with the Operational Care Center (OCC)
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 Support, monitor and drive all sales activities including providing, documenting and following up on quotations in line with pricing strategy and ensuring weekly meetings with sales representatives
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 Ensure accurate and complete customer contact data, service data, reporting and process controls while overseeing the completion of Customer Profiles, Business Profiles and SOPs after initial customer meetings
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 Collaborate with Finance to adjust credit limits based on business development and coordinate actions in case of challenges
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 Monitor customer visits by CCL teams minimum twice per week ensure all interactions are logged in the CRM system and support informed decision‑making across the team
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 Facilitate skill development and training programs define and monitor SLAs and address performance issues when needed
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 Increase customer automation through the eTouch Automation dashboard in collaboration with the OCC and continuously improve processes to deliver consistently on the customer promise
 
 
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 What we would like you to bring
 
 
 
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 Extensive experience in freight forwarding with a strong focus on Sea Logistics
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 Proven project management capability with successful leadership from planning to execution
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 Solid financial acumen supported by several years of P&amp;L responsibility
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 Fluency in the local language and advanced proficiency in English
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 Strong leadership skills with the ability to inspire teams, foster collaboration and support development
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 Deep expertise in customer management across the full lifecycle ensuring high engagement and satisfaction
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 Excellent communication skills with the ability to convey ideas effectively at all levels
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 Strategic and proactive mindset with strong change management capabilities and a focus on continuous improvement
 
 
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 What's in it for you
 
 
 
 You will join a dynamic and collaborative environment where your leadership and expertise directly shape customer satisfaction and operational excellence. This role offers the opportunity to drive meaningful improvements, influence strategic decisions and contribute to sustainable business growth. You will work closely with motivated teams, gain visibility across the organization and continuously develop your professional capabilities.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
 
 
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Sea Logistics Customer Care Manager

<div>
 
 A career at Kuehne+Nagel is much more than logistics.
 
 
 
 Working in the operations team at
 
 Kuehne+Nagel
 
 , you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that&rsquo;s not all. Thanks to your work, essential medicines reach patients on time, and critical deliveries &mdash; from wind turbines to semiconductors &mdash; arrive where they are needed.
 
 
 At Kuehne+Nagel, our work is far more than you might imagine.
 
 
 &lrm;
 
 
 The National Road Logistics Business Development Manager plays a key role in driving business growth and strengthening strategic customer relationships within our Road Logistics organization. This role combines active business development with close collaboration across Key Account Management communities to expand road logistics opportunities and capabilities nationwide.
 
 
 
 How you create impact
 
 
 
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 Develop new business opportunities within strategic prospect accounts and global customer portfolios.
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 Manage and grow a defined pipeline of up to 10 strategic customers to achieve business targets.
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 Act as a liaison between Key Account Management teams and Road Logistics stakeholders to support opportunity development.
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 Coordinate and manage RFIs and RFQs in line with Kuehne+Nagel tender management methodology.
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 Support national business development activities including planning, customer engagement, and performance tracking.
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 Monitor market trends and competitor activities to identify growth opportunities.
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 Collaborate with different business units to develop new transport solutions and services.
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 Maintain regular reporting on pipeline development, successes, and opportunities.
 
 
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 What we would like you to bring
 
 
 
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 Strong MS Office skills, particularly Excel, PowerPoint, and Word.
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 Strong commercial mindset with the ability to translate business needs into solutions.
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 Ability to analyze and interpret complex data and market information.
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 Excellent communication and stakeholder management skills.
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 Strong negotiation and influencing abilities.
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 High attention to detail and structured working style.
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 Ability to work independently and as part of a team.
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 Experience in logistics or road transport is an advantage.
 
 
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 What's in it for you
 
 
 
 At Kuehne+Nagel, you will have the opportunity to shape global learning initiatives and support the development of colleagues around the world. You will work in an international and collaborative environment where innovation and continuous learning are encouraged.
 
 
 As part of a global organization, you will gain valuable experience working across cultures and regions while developing modern learning solutions that support operational excellence.
 
 
 We look forward to receiving your comprehensive online application.
 
 
 Who we are
 
 
 Logistics shapes our everyday lives &mdash; from the products we use to the healthcare we rely on. At
 
 Kuehne+Nagel
 
 , your work is more than logistics &mdash; it enables everyday and extraordinary moments in people&rsquo;s lives around the world.
 
 
 As a global leader with a rich history and a vision for the future, we create a secure and stable environment where your career truly matters. Whether we are delivering life-saving medicines, implementing sustainable transport solutions, or supporting local communities &mdash; what you do has a real impact.
 
 
 Your career is far more than you might imagine.
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Road Logistics Business Development Manager

Join Kuehne+Nagel and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kuehne+Nagel

About Company

Sea Logistics Customer Care Manager

Road Logistics Business Development Manager