Qureos Mentor

Kura Sushi

<div><div>Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.
Come join the Kura Krew! 
We have and exciting opportunity for an IT Help Desk Technician Level 1 to join our growing team. The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware
This role is a hybrid role. The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role. 
 ESSENTIAL DUTIES
Repair systems and software for corporate and store integration. &bull; Evaluates existing applications and supports technical changes. &bull; Implements solutions consistent with the architecture of business&rsquo;s systems and software. &bull; Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. &bull; Provides advice and counsel to restaurant staff and CSC members. &bull; Discusses work progress and obstacles with management, provides advice, and constructive feedback. &bull; Supports and maintains project plans.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>Analytical - Uses intuition and experience to complement data.</li><li>Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.</li><li>Interpersonal - Maintains confidentiality; Listens to others without interrupting; friendly, out-going disposition.</li><li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.</li><li>Written Communication - Writes clearly and informatively. Able to read and interpret written information.</li><li>Presents numerical data effectively.</li><li>Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports Company&rsquo;s goals and values.</li><li>Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li><li>Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.</li><li>Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li><li>Judgment - Exhibits sound and accurate judgment; Displays willingness to make decisions. Supports and explains reasoning for decisions. Ability to remain open-minded and impartial. Keeps in mind what is best for the Company and for the employees.</li><li>Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.</li><li>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.</li><li>Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.</li></ul>
QUALIFICATIONS AND EDUCATION/EXPERIENCE
Bachelor&rsquo;s degree in computer science, business administration, or related field; or equivalent work experience and training<ul><li>Experiences with global environment with English and Japanese languages is preferred.</li><li>Continued education in computer science, business administration, or a related field is preferred.</li><li>Ability to work with operations management team</li><li>Preferred relative experience in restaurant/foodservice industries</li><li>Challenging sprit and good team player</li></ul>
Technical Expertise<ul><li>Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting.</li></ul>
Independence and Leadership<ul><li>Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.</li></ul>
PAY RANGE: $24.00 - $30.00/Hr. DOE.</div>
INDHEADOFFICE</div>

IT Help Desk Technician Level 1

<div><div>Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.
Come join the Kura Krew! 
We have and exciting opportunity for a IT Help Desk Technician level 2 to join our growing team. The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to both restaurants and corporate staff of Kura Sushi USA, Inc. This mid-level position requires a deeper understanding of IT systems, hardware, and software, and involves more complex troubleshooting. The Level 2 technician will mentor Level 1 technicians and lead the resolution of escalated issues.
This role is a hybrid role. The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role. 
 ESSENTIAL DUTIES
Provide second-tier support for escalated technical issues, including more complex troubleshooting and resolution of hardware, software, and network problems. &bull; Lead and guide Level 1 technicians in resolving issues, ensuring adherence to best practices. &bull; Support implementation and maintenance of IT systems, including repair and replacement of hardware and software. &bull; Coordinate and participate in new restaurant opening technology installations, including traveling to multi-state locations as necessary. &bull; Manage vendor relationships for warranty repairs, hardware replacements, and troubleshooting external systems. &bull; Maintain and update the knowledge base with new solutions and troubleshooting guides for future reference. &bull; Participate in system upgrades and enhancements, evaluating their impact on restaurant operations and corporate systems. &bull; Monitor and support project plans related to system implementations and updates. &bull; Ensure all communication, troubleshooting efforts, and outcomes are thoroughly documented and tracked in the ticket management system. &bull; Provide training and assistance to corporate and restaurant staff on IT systems and applications. &bull; Assist in planning and implementing long-term IT solutions to improve operational efficiency. &bull; Repair systems and software for corporate and store integration. &bull; Evaluates existing applications and supports technical changes. &bull; Implements solutions consistent with the architecture of business&rsquo;s systems and software. &bull; Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. &bull; Provides advice and counsel to restaurant staff and CSC members. &bull; Discusses work progress and obstacles with management, provides advice, and constructive feedback. &bull; Supports and maintains project plans.
QUALIFICATIONS AND EDUCATION/EXPERIENCE<ul><li>Bachelor&rsquo;s degree in computer science, business administration, or related field; or equivalent work experience and training</li><li>Experiences with global environment with English and Japanese languages is preferred.</li><li>Continued education in computer science, business administration, or a related field is preferred.</li><li>Ability to work with operations management team</li><li>Preferred relative experience in restaurant/foodservice industries</li><li>Challenging sprit and good team player</li><li>Advanced problem-solving and analytical skills, with a demonstrated ability to resolve complex technical issues.</li><li>Excellent communication and leadership skills, able to mentor junior staff and communicate solutions clearly to non-technical users.</li><li>Strong organizational skills with the ability to prioritize tasks and handle multiple projects simultaneously.</li><li>Proficiency in advanced IT troubleshooting, including network infrastructure, software installations, and system integrations.</li></ul>
&bull; Adaptability to manage unexpected issues and work effectively under pressure. &bull; Professionalism, reliability, and the ability to work independently.
Technical Expertise<ul><li>Level 2: Possesses more advanced technical knowledge. They are expected to have a deeper understanding of IT infrastructure, networks, system integrations, and troubleshooting methodologies. They may also implement solutions and contribute to longer-term planning for IT systems.</li></ul>
Independence and Leadership<ul><li>Level 2: Works more independently and takes a leadership role in troubleshooting efforts. They may mentor Level 1 technicians, guide them on complex issues, and handle projects like new system implementations or upgrades.</li></ul>
PAY RANGE: $18.00 - $30.00/hr. DOE.</div>
INDHEADOFFICE</div>

IT Help Desk Technician Level 2

<div><div>KURA SUSHI &ndash; Pioneers of the revolving sushi concept!
Interview for our location in Arcadia!
Come join the Kura Krew, a team that is passionate about food, culture and providing a unique experience!
Wages: $18.00/hour + Tips 
Example earnings: $18.00/hr. + $13.00/hr. in tips = $31.00/hr. projected earnings. *Note - Projected earnings is an example of what you could earn in this role. Actual earnings depends on actual tips earned.
<ul><li>Come roll with us! - https://www.youtube.com/watch?v=7r-TWg_BCAY</li></ul> 
*Must be at least 18 years of age or older to apply*<ul><li>Check out our Benefits! - https://kurasushi.com/restaurant-benefits</li></ul>
Servers at Kura are:<ul><li>
Attentive and friendly</li><li>
Ability to work in a fast-paced environment</li><li>
Team players that go above and beyond</li><li>
Passionate about serving our Guests</li><li>
Working side-by-side with our resident robot server &ldquo;Kura Bot (Kur-B)&rdquo;</li></ul>
Schedule:<ul><li>
Full-time and Part-time hours available!</li><li>
Availability to workdays, nights, weekends, and holidays is preferred.</li></ul>
Benefits: We value our employees' time and efforts! We offer the following benefits to eligible employees:<ul><li>
Earn solid Tips!</li><li>
Meal discounts</li><li>
Flexible scheduling and life-work balance</li><li>
Career growth opportunities - we put a strong focus on promotion from within!</li><li>
Generous employee referral program - get paid to work with your friends! (conditions apply)</li></ul>
About Kura Sushi USA:
Kura Sushi USA is an innovative and tech interactive Japanese restaurant established in 2008 as a subsidiary of Kura Sushi, Inc. Since the opening of the first restaurant in Osaka, Japan in 1977, the Kura Corporation has grown substantially with over540 locations across Japan, Taiwan and the United States.
Kura Sushi is on a mission to revolutionize the sushi dining experience. As pioneers of the &ldquo;revolving sushi&rdquo; concept, we combine advanced technology, premium ingredients, and affordable prices to enhance the unique revolving sushi dining experience.
Kura Sushi provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
Pay Transparency: This position offers a pay rate of ($18.00 to $18.00) per hour, depending on experience and qualifications. Compensation offered is also subject to local wage and hour laws. At Kura Sushi, we are committed to pay transparency and ensuring competitive compensation for all roles</div>
INDFOH</div>

Server

Join Kura Sushi and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kura Sushi

About Company

IT Help Desk Technician Level 1

IT Help Desk Technician Level 2

Server