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KUZ TECH (SMC) PVT LTD

Job Title: Corporate Senior Sales Executive &ndash; Australian Clients.Location: Karachi (Full time &amp; On-site).Working Hours: 3:30 AM &ndash; 12:30 PM (Pakistan Standard Time).Salary: 150k to 200k + Commission.Summary:KUZ TECH (SMC) PVT LTD is seeking an experienced and dynamic &ldquo;Corporate Senior Sales Executive- Australia to manage and grow our sales operations for Australian clients.This role is for our sister company, Phonebot &ndash; a refurbished tech company based in Melbourne, Australia. The company has a strong presence in both Australia and Dubai. We specialize in mobile phones and gadgets and serve customers worldwide.Key Responsibilities:<ul><li>Generate new leads and onboard, manage, and retain corporate clients in Australia.</li><li>Execute outbound sales strategies via calls, emails, LinkedIn, and other platforms</li><li>Build and nurture long-term relationships with key decision-makers</li><li>Understand client requirements and propose customized tech solutions (e.g., phones, laptops, accessories)</li><li>Consistently meet or exceed monthly sales targets and KPIs</li><li>Collaborate with internal teams to ensure smooth deal closures</li><li>Stay updated on market trends and competitor activity to refine sales strategies</li></ul>Requirements:<ul><li>3 to 5 years of sales experience in B2B and the tech industry (preferred)</li><li>Strong English communication skills (verbal and written)</li><li>Confident in cold calling and lead generation</li><li>Self-driven and goal-oriented</li><li>Experience with Australian clients is a plus</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary &amp; commission.</li><li>Paid leaves</li><li>Performance bonuses</li><li>Health insurance</li><li>Overtime for gazette holidays</li><li>Work with a fast-growing international e-commerce</li><li>company</li><li>Exposure to global events and industry practices</li></ul>Send your Cv at hiring@kuz.com.au with &ldquo;Corporate Senior Sales Executive &ndash; Australia&rdquo; in the subject line.&quot;Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in international sales?</li><li>Do you have any sales experience in the Australian market?</li><li>How many years of experience do you have working with tech products such as laptops and mobile phones?</li><li>Are you located in Karachi?</li><li>Are you available for a full-time, on-site role from 3:30 AM to 12:30 PM (PKT), Monday to Saturday (half-day on Saturday)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us? (no of days)</li></ul>Work Location: In person

Corporate Sales Executive -Australian Clients

<ul><li>Job Title: Customer Support Head (Australian Client Support)</li><li>Location &amp; Job Type : Karachi (Full time &amp; On-site)</li><li>Salary: PKR 150,000 &ndash; 200,000 per month.</li><li>Timings: 4:00 AM to 1:00 PM (You must be flexible in case of any future changes).</li><li>Working Days: Monday to Saturday (Half-day on Saturday)</li></ul>About the Role:Kuz Tech (SMC-PVT) LTD. is seeking a dynamic and experienced &ldquo;Head of Customer Support&rdquo; to lead and manage our customer support operations for Australian clients.This hiring is for our sister company &ndash; Phonebot, a refurbished tech company based in Melbourne, Australia, with strong market presence in Dubai &amp; Australia. We specialize in mobile phones and gadgets, and serve customers around the globe.Key Responsibilities:<ul><li>Lead the Customer Service department with a focus on operational excellence and customer satisfaction</li><li>Manage escalated communication with third parties (e.g., PayPal, banks, service providers, courts)</li><li>Oversee daily customer service operations, including:</li></ul>&ndash; Chat support (Facebook, WhatsApp, website chat) &ndash; Phone calls &ndash; Email communication &ndash; Managing FB Marketplace IDs &ndash; Coordination via Microsoft Team.<ul><li>Handle escalated customer cases, returns, and order amendments.</li><li>Coordinate between developers, payment systems, the CS team, and finance for dispute resolution.</li><li>Monitor and manage reviews across Google, Product Review, IO Review, and Trustpilot.</li><li>Extract, analyze, and report on missing/unsuccessful and refunded orders</li><li>Generate and evaluate campaign data for review and reporting</li><li>Oversee the &ldquo;iPhones into Cash&rdquo; project, including order flow, shipping, and team coordination.</li><li>Evaluate new tools and technologies, and prepare presentations for senior management</li><li>Manage ad hoc support, including:</li></ul>&ndash; Coordinating with talent agencies and exhibition partners (e.g., Gitex, Mobile Disrupt) &ndash; Providing executive-level intervention for high-priority issues &ndash; Ensuring global order alignment and issue resolutionRequirements:<ul><li>Experience: Minimum 5&ndash;6 years in customer service, with at least 3 to 4 years in a team lead or supervisory role.</li><li>Strong understanding of e-commerce operations (returns, reviews, customer escalations).</li><li>Excellent communication and conflict resolution skills.</li><li>Proficient in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.</li><li>Strong analytical skills and attention to detail.</li></ul>Perks and Benefits:<ul><li>Competitive salary package</li><li>30 Annual paid leaves</li><li>Annual bonus or Performance-based bonuses</li><li>Health insurance with spouse and children</li><li>Overtime on Pakistan's gazette holidays.</li><li>Opportunity to work with a fast-growing international e-commerce company</li><li>Exposure to global events and industry practices</li></ul>&quot;Send us your CV at hiring@kuz.com.auDon&rsquo;t forget to mention the position &ldquo;Customer Support Head&rdquo; in the subject line.&quot;Job Type: Full-timeJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a CS Head/ Team Lead/ Manager, or Supervisor role?</li><li>Do you have experience with the Australian market clients? If not, please specify the country you&rsquo;ve worked with.</li><li>Do you have experience in the e-commerce industry? How many years of experience ?</li><li>Are you located in Karachi?</li><li>Are you available for on-site and full-time job? (Timing: 4 am to 1 pm). Monday to Saturday (Half-day on Saturday)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon you can join us? (no of days)</li></ul>Work Location: In person

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET

Join KUZ TECH (SMC) PVT LTD and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KUZ TECH (SMC) PVT LTD

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Corporate Sales Executive -Australian Clients

CUSTOMER SUPPORT HEAD - AUSTRALIA MARKET