Qureos Mentor

KVP INC

Career SummaryAs General Manager (GM) at Soul Yoga, you will be responsible for elevating the guest experience, managing teaching and front-of-house teams, and leading operational excellence across both studios. You&rsquo;ll work cross-functionally with directors, instructors, and team leads to develop and implement business strategies, optimize programming, and ensure a consistent and magical guest experience. This role involves overseeing all aspects of studio operations, coordinating teaching programs (e.g., workshops, retreats, 200/300TT), resolving escalations, creating and refining internal processes, and tracking key performance metrics to drive growthWe value our team and are proud to offer a variety of perks to support your well-being and growth. This position includes the following benefits in addition to your hourly rate:<ul><li>Performance-based incentives (based on new memberships)</li><li>Free Soul Yoga membership</li><li>Paid time off (PTO)</li><li>Employee discounts</li><li>Dental insurance</li><li>Vision insurance</li><li>Medical insurance</li></ul>Assigned LocationTeam members will be based at either the Five Forks or Downtown studio based on business needs.Performance Management<ul><li>Lead YES Team leads to achieve or exceed revenue goals.</li><li>Monitor budgets, sales, and reporting.</li><li>Ensure team alignment with company mission, vision, and values.</li></ul>Operations Management<ul><li>Oversee merchandise, facilities, marketing compliance, and SYS standards.</li><li>Build community presence and local business relationships.</li><li>Audit inventory, cash handling, cleanliness, and shrink control.</li></ul>Staffing &amp; Employee Relations<ul><li>Coach managers to build high-performance teams.</li><li>Manage hiring, promotions, development, and employee relations.</li></ul>Customer Retention<ul><li>Grow the member base by 25% and maintain churn below 5%.</li><li>Develop studio-specific customer retention tools.</li></ul>Reporting &amp; Leadership<ul><li>Report directly to the Owners/Directors.</li><li>Ensure team and studio efficiency while delivering an exceptional guest experience.</li></ul>Daily Duties<ul><li>Oversee teaching schedules and class coverage.</li><li>Serve as point of contact for teachers, payroll, and operations.</li><li>Ensure FOH is fully staffed and stepping in when needed.</li><li>Check in with teachers post-class for feedback and support.</li></ul>Weekly Duties<ul><li>Lead/coordinate workshops and class schedule updates.</li><li>Audit teacher/class experience (min. 4 classes/week).</li><li>Join and occasionally lead the weekly Thursday team huddle.</li><li>Coordinate contracts and update event pages (MBO).</li><li>Meet weekly with Assistant Studio Manager (YES TL).</li><li>Handle onboarding, payroll, reports, and issue resolution.</li></ul>Monthly Duties<ul><li>Send &ldquo;What&rsquo;s Happening&rdquo; team updates.</li><li>Collaborate with Marketing on promos, flyers, and web updates.</li><li>Maintain calendar of events/workshops.</li><li>Track apparel/snack inventory and manage branded gear orders.</li></ul>Quarterly Duties<ul><li>Co-lead team meetings and class schedule reviews.</li><li>Analyze data, provide strategic feedback, and review program performance.</li></ul>Annual Duties<ul><li>Conduct teacher and staff reviews twice annually.</li><li>Coordinate holiday and anniversary events.</li><li>Handle cancellations and updates related to trainings and holidays.</li></ul>Job Type: Full-timePay: $40,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Management: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Simpsonville, SC (Required)</li></ul>Ability to Relocate:<ul><li>Simpsonville, SC: Relocate before starting work (Required)</li></ul>Work Location: In person

General Manager

Join KVP INC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KVP INC

ABOUT_COMPANY

General Manager