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Kyra Solutions

TitleProject Manager/Business Analyst (Salesforce) (On-site)Required Skills and Experience<ul><li>Bachelor&rsquo;s degree in Information Systems, Business, or related field (Master&rsquo;s preferred).</li><li>5+ years of experience managing complex Salesforce or CRM implementation projects.</li><li>3+ years managing technology projects in public sector or government environments.</li><li>Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).</li><li>Exceptional communication, documentation, and stakeholder engagement skills.</li><li>Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.</li><li>Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.</li></ul>Preferred Certifications<ul><li>PMP and/or Prince 2 Certification</li><li>Salesforce Certified Administrator or Salesforce Business Analyst Certification</li><li>Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)</li><li>Certified ScrumMaster (CSM) or SAFe Agile</li><li>Security+ or equivalent</li></ul>Roles and Responsibilities<ul><li>Lead the end-to-end delivery of Salesforce projects &mdash; from initiation through deployment and post-go-live support.</li><li>Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.</li><li>Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.</li><li>Implement effective change control and governance to ensure compliance with contracts and SOWs.</li><li>Serve as the primary liaison between government clients, technical teams, and executive sponsors.</li><li>Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.</li><li>Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.</li><li>Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.</li><li>Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.</li><li>Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.</li><li>Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.</li><li>Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.</li><li>Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.</li><li>Recommend improvements and assist in backlog grooming for Agile delivery.</li><li>Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.</li><li>Ensure all documentation and requirements align with government compliance, audit, and reporting standards.</li><li>Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.</li><li>Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.</li><li>Maintain detailed documentation for system requirements, process flows, and future enhancements.</li><li>Assist in developing training materials and user guides to support end-user adoption and change management efforts.</li><li>Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.</li></ul>LocationTallahassee, FLDurationFull-timeJob Type: Full-timePay: From $15.00 per hourWork Location: In person

Project Manager/Business Analyst (Salesforce) (On-site)

Join Kyra Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kyra Solutions

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Project Manager/Business Analyst (Salesforce) (On-site)