Qureos Mentor

Kyro Lounge Restaurant

Urgently need a Call Center Manager for a group of restaurants. Candidates must have worked in same position with good communication in Arabic and English (experience Bahraini preferred) and extensive knowledge of all aggregators (Talabat, Jahez etc)An F&amp;B Call Center Manager leads the team handling food &amp; beverage orders/requests, focusing on supervising daily calls, training staff on menus/systems, ensuring excellent guest service (internal &amp; external), managing KPIs (like order accuracy, upsells), handling escalations, scheduling, reporting, and coordinating with kitchen/housekeeping for seamless delivery, all while upholding quality, safety, and budgets. Core Responsibilities<ul><li>Team Leadership &amp; Training: Recruit, train, coach, and evaluate agents; develop schedules; foster teamwork; manage performance.</li><li>Operations Management: Oversee daily call center flow, technology (POS, PMS), policies, and procedures; ensure efficient order taking and message handling.</li><li>Customer Service Excellence: Ensure high service standards, resolve complex complaints, promote outlets, and gather guest feedback.</li><li>Performance &amp; Reporting: Set KPIs, analyze call data, report on sales/productivity, and create action plans for improvement.</li><li>F&amp;B &amp; Hotel Coordination: Maintain deep knowledge of menus, promotions, events, and hotel services; liaise with housekeeping, engineering, and front desk.</li><li>Budget &amp; Compliance: Manage departmental budgets (labor/supplies), negotiate with vendors, and ensure health/safety compliance.</li></ul>Key Skills Required<ul><li>Strong Leadership &amp; Communication</li><li>Problem-Solving &amp; Attention to Detail</li><li>F&amp;B Knowledge &amp; Customer Focus</li><li>Data Analysis &amp; Time Management</li></ul>Job Type: Full-time

Call Center Manager

Join Kyro Lounge Restaurant and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kyro Lounge Restaurant

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Call Center Manager