Qureos Mentor

LaGuardia Gateway Partners

<div>Overview:
<div><b>
Job Summary:</b></div><div>
The Learning &amp; Development (L&amp;D) Coordinator reports directly to the Learning &amp; Development Manager, serving as a key support role within the L&amp;D team. This position is responsible for providing comprehensive administrative and logistical assistance to the Learning Manager in the planning, delivery, and evaluation of all company training programs. The L&amp;D Coordinator is essential in supporting and driving the strategic goals for organizational growth and development. The ideal candidate will be highly organized, proactive, and committed to fostering a culture of continuous learning.</div>
Responsibilities:
<div><b>
Duties and Responsibilities:</b></div><ul><li>
Collaborate with department leaders to design and deliver job-specific training programs tailored to business goals and initiatives. Standardize templates, forms, and processes for training materials to ensure consistency across the organization.</li><li>
Standardize templates, forms, and processes for training materials to ensure consistency across the organization.</li><li>
Coordinate with leaders on the development and organization of technical and operational training materials for classroom and online delivery.</li><li>
Support the implementation and evaluation of programs that foster employee career progression.</li><li>
Manage the technologies and resources required to develop, manage, and deliver training.</li><li>
Create and maintain department communications and process materials, ensuring accuracy and program support.</li><li>
LMS and Data Management: Utilize the Learning Management System (LMS) to accurately maintain employee training records, track program penetration, and generate reports on assessment, attendance, program adoption, and impact for L&amp;D management.</li><li>
Research and recommend new training methods.</li><li>
Work on ongoing compliance and leadership training for the organization.</li><li>
Conduct new hire training in classroom and operations settings as outlined in company training plan/strategy along with ongoing hands-on training/on the job training.</li><li>
Conduct knowledge audits and assessments during the training process and recurring as needed.</li><li>
Provide on-going training for staff which includes cross-training for all employees&rsquo; learning functions and refresher training.</li><li>
Support with trainings for external partners, e.g., airlines and services companies, on LGP operational procedures so they are versed and can disseminate the information to their staff.</li><li>
Collect, organize, and summarize feedback and metrics to support the evaluation of program effectiveness.</li><li>
Stay current with industry best practices by gathering information from industry forums and conferences and presenting relevant insights to senior leadership.</li><li>
Support the L&amp;D components of new associate onboarding, including tracking completion and coordinating logistics.</li><li>
Support broader HR initiatives and perform all other duties as assigned.</li></ul><div></div><div><b><br>
Systems and Software&rsquo;s:</b></div><ul><li>
Vyond</li><li>
Articulate Storyline</li><li>
IntrinsiQ</li><li>
Similar Learning Management systems</li></ul>
Qualifications:
<div><b>
Competencies and Skills:</b></div><ul><li>
Comfortable using Learning Management Systems (LMS) and virtual training platforms.</li><li>
Capable of collecting, analyzing, and reporting on training metrics and feedback with focus on continuous improvement.</li><li>
Experience organizing workshops, seminars, or training sessions.</li><li>
Comfortable working in a dynamic environment and able to adjust priorities as needed.</li><li>
Ability to identify issues and propose practical solutions.</li><li>
Experience creating, designing, and implementing leadership and compliance training.</li><li>
Ability to exercise excellent judgment in fast paced environment.</li><li>
Ability to work collaboratively with others to solve issues.</li><li>
Knowledge of SMS (safety management system)</li><li>
Strong Excel, PowerPoint, Word skills</li><li>
Strong communication skills, both written and oral.</li></ul><p><b><br>
</b></p><div><b>Education and Qualification:</b></div><ul><li>
Bachelor's degree or equivalent work experience</li><li>
Minimum 3+ years position-related experience</li><li>
Professional certifications in Training &amp; Development
</li><li>Familiarity with various reporting and survey tools</li><li>
Experience in an aviation/airport setting or customer experience preferred.</li><li>
Strong presentation, instructional, and facilitation skills.</li><li>
Demonstrated ability to provide constructive feedback in a professional manner.</li><li>
Ability to work on various shifts as needed.</li></ul><p></p><div><b><br>
Primary Work Location</b>: LaGuardia Airport, NY (Onsite)</div><div></div><div><b><br>
Employee Status</b>: Full Time, Nights/Weekends as Required</div><div></div><div><b><br>
Salary</b>: $72k - $82K</div><div></div><div><b><br>
Equal Employment Opportunity and Affirmative Action:</b></div><div>
LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.</div></div><p></p>

Learning and Development Coordinator

<div>Overview:
<div><b>
Job Summary</b></div><div>
Reporting to the HR Business Partner, the Learning &amp; Development (L&amp;D) Manager drives the strategy, design, implementation, and evaluation of comprehensive learning and development programs across the organization. The L&amp;D Manager conducts training needs analyses, develops learning frameworks, and partners with stakeholders to ensure all initiatives align with organizational goals. The ideal candidate will have excellent communication abilities, experience with blended learning principles, and a proven track record of developing impactful learning and development (L&amp;D) programs that drive business results.</div>
Responsibilities:
<div><b>
Key Job responsibilities:</b></div><ul><li>
Lead and own the full end-to-end program execution of learning &amp; development initiatives, including learning needs analysis, development, implementation, and measurement.</li><li>
Build a strategic roadmap and implementation plan for learning &amp; development initiatives tied to the organization&rsquo;s business plan and goals.</li><li>
Design and pilot blended learning curriculum for a manager development program for the full organization including new hire orientation, leadership development, technical skills training, and customer service excellence programs.</li><li>
Design, develop, and deliver engaging learning programs across the employee lifecycle, covering core professional skills (e.g., emotional intelligence, active listening, influencing, project management, AI enablement, presentation skills, etc).
</li><li>Coach and develop employees to co-facilitate the delivery of learning materials; run Train the Trainer sessions as needed
</li><li>Manage and update learning content for a diverse learning environment</li><li>
Drive compliance training and reporting annually
</li><li>Collaborate with senior leaders and stakeholders to identify learning needs and gaps and develop solutions that drive performance and engagement.</li><li>
Facilitate workshops and training sessions for employees and leadership teams.</li><li>
Measure the effectiveness and impact of learning programs using relevant data and analytics, providing regular reporting and recommendations for continuous improvement.</li><li>
Stay current with L&amp;D best practices, learning technologies, and industry trends to ensure innovative and effective program offerings.</li><li>
Foster a culture of continuous learning and development across the full organization</li><li>
Manage the company&rsquo;s annual training budget and forecast future learning investments.</li><li>
Source, evaluate, and manage external training vendors and programs to ensure high-quality and cost-effective delivery.</li><li>
Establish and monitor key performance indicators (KPIs) to measure the impact and ROI of training programs on employee performance and guest satisfaction.</li><li>
Stay current on industry trends, best practices, and new technologies in learning and development.</li><li>
Ensure all training activities comply with federal, state, local, and airport-specific regulations.</li><li>
Perform all other duties as required.</li></ul><p></p><div><b><br>
Systems and Software&rsquo;s:</b></div><ul><li>
Vyond</li><li>
Articulate Storyline</li><li>
IntrinsiQ</li><li>
Similar learning management systems</li></ul>
Qualifications:
<div><b>
Competencies and Skills:</b></div><ul><li>
Experience leveraging LMS platforms and applying visual and audio design tools (e.g., Articulate) to build engaging learning experiences.</li><li>
Proven experience in Learning &amp; Development, with a track record of designing, delivering, and evaluating learning programs at scale.</li><li>
Strong proficiency in managing Learning Management Systems (LMS) and digital learning platforms.</li><li>
Excellent project management, organizational, and analytical skills.</li><li>
Demonstrated ability to collaborate and build trust with senior stakeholders across business functions.</li><li>
Experience developing curriculum and learning content for a variety of audiences.</li><li>
Expertise in designing impactful onboarding strategies and creating engaging learning experiences.</li><li>
Proven facilitation skills for all levels of management and individual contributors.</li><li>
Exceptional attention to detail and ability to manage multiple projects and tasks under tight deadlines.</li><li>
Strong written and verbal communication skills, with a proven ability to influence and engage stakeholders at all levels, including creating clear, concise, and compelling content.</li><li>
Ability to work effectively in a hybrid and globally distributed environment.</li></ul><div></div><div><b><br>
Experience:</b></div><ul><li>
Bachelor&rsquo;s degree in human resources, Education, Business Administration, or a related field.</li><li>
5+ years of experience in a learning and development role, with at least 2 years in a leadership capacity.</li><li>
Proven experience designing and delivering effective training programs in a fast-paced operational environment; aviation, hospitality, or retail experience a plus.</li><li>
Strong understanding of adult learning principles and instructional design methodologies.</li><li>
Experience with Learning Management Systems (LMS) and e-learning authoring tools.</li><li>
Excellent presentation, facilitation, and communication skills, with the ability to engage diverse audiences.</li><li>
Strong project management skills with the ability to manage multiple initiatives simultaneously.</li><li>
Independent worker and strategic thinker with ability to conduct needs analysis, solve complex problems, and implement practical solutions.</li><li>
Strong work ethic with a positive, collaborative, and can-do attitude.</li></ul><div></div><div><b><br>
Primary Work Location</b>: LaGuardia Airport, NY</div><div></div><div><b><br>
Employee Status</b>: Regular Full Time, Days/Nights/Weekends as Required</div><div></div><div><b><br>
Salary</b>: $95k - $115k</div><div></div><div><b><br>
Equal Employment Opportunity and Affirmative Action</b></div><p>
LaGuardia Gateway Partners provides equal employment opportunity without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Further, it is the policy of LaGuardia Gateway Partners to undertake affirmative action in compliance with all federal, state, and local requirements.</p></div><p></p>

Learning and Development Manager

Join LaGuardia Gateway Partners and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LaGuardia Gateway Partners

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Learning and Development Coordinator

Learning and Development Manager