Qureos Mentor

La Verde Property Management

Salary plus Commission/Bonus - Visa and Medical Insurance Must speak/write English Fluently, Proficient on Microsoft OfficeExperience in the same field is a mustClient Communication:Handle a high volume of calls while maintaining professionalism and effective communication.Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.Address client/owner inquiries and concerns promptly and professionally.Lead Management:Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.Property Promotion:Maintain a thorough understanding of the properties listed by the company.Effectively communicate the features, benefits, and unique selling points of each property to potential clients.Database Management:Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.Document interactions, inquiries, and outcomes for future reference.Problem Resolution:Address client concerns, complaints, and questions with empathy and professionalism.Escalate complex issues to the appropriate departments for resolution.Performance Metrics:Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.Regularly review personal and team metrics to identify areas for improvement.Market Knowledge:Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.Collaboration:Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.Continuous Learning:Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.Key Performance Indicators (KPIs):Conversion Rate: The percentage of leads that are successfully converted into qualified prospects or clients.Call Quality and Customer Satisfaction: Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.Average Handling Time: The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.Lead Response Time: The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.Lead-to-Appointment Rate: The percentage of leads that are successfully converted into scheduled property tours or appointments.Sales Contribution: The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.First Call Resolution Rate: The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.Cross-Selling and Upselling: The success rate of promoting additional properties or services to clients during the call.Client Retention Rate: The percentage of clients who continue to engage with the company's services after their initial interaction with you.Accuracy of Information: The percentage of times accurate and up-to-date information is provided to clients during calls.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Property Listing Coordinator - Female

Call Center Agent - Female

Join La Verde Property Management and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

La Verde Property Management

ABOUT_COMPANY

Property Listing Coordinator - Female

Call Center Agent - Female