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Labstack Networks Pvt Ltd

Job Description: Emergency Call HandlerAbout: Veer is a first-of-its-kind emergency care service dedicated to bridging the critical gap between an emergency and professional medical help. Our mission is to provide immediate, pre-hospital medical assistance and guidance in Bengaluru, ensuring that every person gets the right help, right away. We are a team of dedicated professionals committed to saving lives and bringing a new level of efficiency to emergency response.Website: https://veer.care/Job Summary: As an Emergency Dispatcher at Veer, you will be the first and most critical point of contact for individuals facing a medical emergency. You are the calm voice that provides life-saving guidance while simultaneously directing first responders, ambulance services, and patients to the right hospital. This role requires quick thinking, clear communication, and a strong sense of empathy.Key Responsibilities:<ul><li>Answer incoming emergency calls and collect crucial information from callers, including location, nature of the emergency, and contact details.</li><li>Provide clear, real-time first-aid instructions over the phone to callers to help them stabilize a patient before help arrives.</li><li>Dispatch and guide Field Responders to the emergency location efficiently.</li><li>Coordinate and guide ambulance services to the emergency location.</li><li>Make a decision on the right hospital for the right emergency based on the information provided by the caller and our internal framework.</li><li>Log and document all call details accurately in our system.</li><li>Remain calm and professional under pressure, providing a reassuring presence to distressed callers.</li><li>Occasional night shift duties will be required.</li></ul>Qualifications and Requirements:<ul><li>Excellent verbal communication skills in English, Kannada, and Hindi.</li><li>Ability to think quickly and make sound decisions in high-stress situations.</li><li>Strong active listening and problem-solving skills.</li><li>A medical background (e.g., nurse, paramedic, EMT) is a strong advantage.</li><li>Prior experience in a call center, customer service, or emergency dispatch is a plus.</li><li>Proficiency in basic computer applications.</li></ul>What We Offer:<ul><li>An opportunity to be a frontline hero and save lives.</li><li>A purpose-driven work environment where your actions directly impact people's well-being.</li><li>Competitive salary and benefits.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>English (Required)</li><li>Kannada (Required)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Medical Emergency Call Handler

About: Veer is a first-of-its-kind emergency care service dedicated to bridging the critical gap between an emergency and professional medical help. Our mission is to provide immediate, pre-hospital medical assistance and guidance in Bengaluru, ensuring that every person gets the right help, right away. We are a team of dedicated professionals committed to saving lives and bringing a new level of efficiency to emergency response.Job Summary: As a Emergency Field Responder at Veer, you will be the physical extension of our service, arriving on-site on a two-wheeler to provide immediate, life-saving care. You are an agile and skilled first responder who can navigate through dense city traffic to reach a crisis location quickly. Your actions in the first few minutes of an emergency can make all the difference.Website: https://veer.care/Key Responsibilities:<ul><li>Respond immediately to dispatched emergency calls, navigating through urban traffic on a two-wheeler.</li><li>Arrive at the scene of the emergency and provide high-quality, on-site first aid and basic life support (BLS).</li><li>Assess the patient's condition and take necessary steps to stabilize them before an ambulance arrives.</li><li>Maintain clear and consistent communication with the Emergency Dispatcher and provide real-time updates from the field.</li><li>Handle sensitive and stressful situations with professionalism and composure.</li><li>Maintain all medical equipment and supplies in the emergency kit.</li><li>Occasional night shift duties will be required.</li></ul>Qualifications and Requirements:<ul><li>Excellent verbal communication skills in English, Kannada, and Hindi.</li><li>Certified in First Aid and Basic Life Support (BLS) is highly preferred; a willingness to get certified is a must.</li><li>A medical background (e.g., nurse, paramedic, EMT) is a strong advantage.</li><li>Possession of a valid two-wheeler driving license and a personal two-wheeler.</li><li>Ability to remain calm, think clearly, and act decisively in emergency situations.</li><li>Physical fitness to handle on-field situations.</li><li>Must be living in or willing to relocate to Rajajinagar, Bengaluru.</li></ul>What We Offer:<ul><li>An opportunity to be a frontline hero and save lives.</li><li>A purpose-driven work environment where your actions directly impact people's well-being.</li><li>Competitive salary and benefits.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthLanguage:<ul><li>English (Required)</li><li>Kannada (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Medical Emergency Field Responder

Join Labstack Networks Pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Labstack Networks Pvt Ltd

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Medical Emergency Call Handler

Medical Emergency Field Responder