Qureos Mentor

Lake Michigan Credit Union

<div>Primary Location: West Michigan (Grand Rapids, Kalamazoo, Lakeshore)
Employee Status: Full-time Salary (plus commission)
Workplace Type: Hybrid
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a VP of Regional Mortgage Production who will be responsible for leading and developing a dynamic team of Loan Officers accountable for over $500 million in annual mortgage production. This position is responsible for business development, coaching, and recruiting new talent to LMCU. It is important to be the visible leader in the West Michigan marketplace with builders, realtors and the mortgage industry. This role is responsible for maintaining internal and external relationships with all staff, superior service and delivery of investment quality production.
What you&rsquo;ll do:<ul><li>
Leads, supports, and helps staff achieve their production and financial goals.</li><li>
Develops and implements effective business plans to achieve company growth objectives.</li><li>
Delivers effective client presentations to solicit, develop, and manage prospective accounts.</li><li>
Recruits, trains, and develops highly motivated sales and service-oriented loan originators.</li><li>
Leverages company resources to maximize member value.</li><li>
Builds strong relationships with consumers and referral sources, including real estate agents, builders, financial planners, and other industry partners.</li><li>
Works within a strong and growing team environment, supporting organizational goals.</li><li>
Participates in staff education of mortgage sales, product, and pricing.</li><li>
Assists management by maintaining accuracy of pipeline data and tracks business unit's progress with system reporting.</li><li>
Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.</li></ul>
What You&rsquo;ll Bring:
<ul><li>Five years to eight years of similar or related experience, including preparatory experience.</li><li>
A college degree.</li><li>
Active registration as a Mortgage Loan Originator (MLO) on the NMLS site. Must renew your registration each year and update when changes to name, address, etc. occur.</li></ul>
What you&rsquo;ll get:
<ul><li>All Employees: weekly pay and retirement savings options.</li><li>
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
</li><li>To see a full list of our benefit offerings, check out this helpful guide!
</li></ul>Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.
LMCU is an Equal Opportunity Employer</div>

Vice President Regional Mortgage Production

<div>Primary Location: Southeast Michigan 
Employee Status: Full-Time 
Estimated Hours/Week: 38 
Remote: No 
% of Travel for the Position: 25%-50% 
Who we are:
LMCU, Michigan's largest credit union, is expanding across Southeast Michigan. Come join a culture that has earned both regional and national honors for being a Best and Brightest Company to Work For. Enjoy a career path with the potential to grow as fast as we are.
About this position:
Lake Michigan Credit Union is looking for a Treasury Management Officer (TMO) to drive growth and expand treasury management relationships throughout Southeast Michigan. This highly visible, member-facing sales role is responsible for developing new business opportunities, strengthening relationships with existing business members, and delivering treasury management solutions that help organizations operate more efficiently and securely. 
The Treasury Management Officer serves as a trusted advisor to business members by identifying their cash management needs, recommending customized solutions, and supporting the successful implementation of treasury management products and services. Working closely with Commercial Lending, Business Banking, Treasury Management Operations, and other internal partners, this role plays a critical part in growing deposits, increasing non-interest income, expanding market share, and delivering an exceptional member experience.
The ideal candidate brings prior treasury management experience and a strong understanding of commercial payment systems, cash management solutions, and treasury-related risk considerations.
What You'll Do:
Business Development &amp; Relationship Management<ul><li>
Drive new treasury management sales opportunities through outreach to existing and prospective business members.</li><li>
Develop a deep understanding of member businesses, operating processes, and financial needs to recommend appropriate treasury management solutions.</li><li>
Manage and grow a portfolio of business relationships by increasing deposits, generating non-interest income, and expanding service utilization.</li><li>
Build and maintain strong member relationships through regular meetings, ongoing communication, and proactive service.</li><li>
Prepare and present treasury management proposals, cost-benefit analyses, relationship reviews, and solution recommendations.</li><li>
Develop and execute a strategic sales plan for assigned Southeast Michigan markets.</li><li>
Partner with Commercial Lending, Business Banking, Branch teams, and other key stakeholders to enhance referral opportunities and member engagement.</li><li>
Identify opportunities to introduce additional LMCU products and services that support member goals.</li><li>
Represent LMCU at networking events, industry functions, community activities, and business development opportunities.</li><li>
Maintain accurate records of sales activity, pipeline updates, relationship management efforts, and member interactions.</li></ul>
Treasury Solutions &amp; Risk Management<ul><li>
Evaluate business member treasury management needs and recommend solutions including ACH, wire services, remote deposit capture, online treasury services, fraud prevention tools, and related products.</li><li>
Assess complex payment processes, treasury systems, operational workflows, and risk considerations to deliver tailored solutions.</li><li>
Review large payment activity, ACH and wire exposure, exception requests, and non-standard member requirements to balance member experience with organizational risk.</li><li>
Establish appropriate ACH, wire transfer, and remote deposit limits in accordance with policies and procedures.</li><li>
Ensure completion of required due diligence documentation and risk assessments for treasury management relationships.</li><li>
Collaborate with Treasury Management Operations and other departments to address member needs, implementation challenges, and service opportunities.</li><li>
Support ongoing risk management efforts and assist with annual member reviews and required communications.</li></ul>
Implementation, Training &amp; Member Support<ul><li>
Oversee the onboarding and implementation of treasury management services for new and existing members.</li><li>
Coordinate the preparation, collection, and review of account documentation, agreements, and service setup requirements.</li><li>
Work with Treasury Management Sales Associates to establish accounts, configure services, test files, assign user access, and coordinate pricing.</li><li>
Provide in-person and virtual member training on treasury management solutions and digital platforms.</li><li>
Respond to implementation concerns, troubleshoot member issues, and escalate matters when necessary.</li><li>
Conduct post-implementation follow-up to ensure member satisfaction and successful adoption of treasury management services.</li><li>
Adapt training and communication methods to meet the needs of various audiences and experience levels.</li></ul>
Community Engagement &amp; Collaboration<ul><li>
Participate in special projects, departmental initiatives, conferences, and member events as requested.</li><li>
Support community involvement efforts and LMCU volunteer activities.</li><li>
Build strong internal partnerships that support member success and organizational growth.</li><li>
Contribute to team knowledge sharing, training, and continuous improvement initiatives.</li></ul>
Compliance &amp; Culture<ul><li>
Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts, and Continuous Excellence.</li><li>
Maintain compliance with all applicable laws, regulations, policies, and procedures.</li><li>
Ensure adherence to Bank Secrecy Act (BSA), USA PATRIOT Act, Office of Foreign Assets Control (OFAC), and related regulatory requirements.</li><li>
Support sound risk management practices while delivering an exceptional member experience.</li></ul>
What You'll Bring
Experience &amp; Education:<ul><li>
3 to 5 years of treasury management, cash management or commercial banking experience with direct treasury management sales and relationship management responsibilities required.</li><li>
Experience working with treasury management products and services such as ACH, wire transfers, remote deposit capture, cash management, fraud prevention tools, and online treasury platforms required.</li><li>
Business banking or commercial banking experience with significant exposure to treasury management solutions may be considered.</li><li>
Bachelor's degree or equivalent combination of education and relevant work experience required.</li><li>
Certified Treasury Professional (CTP) designation preferred but not required.</li></ul>
Skills &amp; Knowledge:<ul><li>
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.</li><li>
Experience working with CRM platforms and digital communication tools such as Microsoft Teams and Zoom.</li><li>
Understanding of treasury management risk principles, business banking operations, and payment systems.</li><li>
Ability to analyze business needs and recommend effective financial solutions.</li></ul>
Core Competencies:<ul><li>
Strong consultative sales and relationship-building skills.</li><li>
Excellent verbal, written, presentation, and communication abilities.</li><li>
Exceptional member service and retention focus.</li><li>
Strong networking and business development capabilities.</li><li>
Ability to work independently and take initiative in a fast-paced environment.</li><li>
Excellent organizational and time management skills.</li><li>
Strong problem-solving and critical-thinking abilities.</li><li>
Ability to overcome objections and negotiate effectively.</li><li>
Proactive follow-through and commitment to issue resolution.</li><li>
Ability to build trust, demonstrate empathy, and establish long-term relationships.</li><li>
Commitment to continuous learning and staying current on treasury management trends and industry developments.</li></ul>
What you'll get:<ul><li>
All Employees: weekly pay and retirement savings options.</li><li>
Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.</li><li>
To see a full list of our benefit offerings, check out this helpful guide!</li></ul>
Have additional questions about the role? You may email us at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to: P.O. Box 2848, Grand Rapids, MI 49501.
LMCU is an Equal Opportunity Employer</div>

Treasury Management Officer

<div>General Information
Primary Location: 68th Street
Employee Status: Part-Time (M/W/F/S)
Workplace Type: Fully On-Site
Travel: More than 50% within assigned region
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU&rsquo;s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams. 
What you&rsquo;ll do:
Member Experience<ul><li>
Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.</li><li>
Identify and address member needs, offering information and guidance about products and services that align with their financial goals.</li><li>
Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
</li><li>Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.</li></ul>
Transaction Processing and Cash Handling
<ul><li>Accurately perform basic and advanced teller transactions in accordance with LMCU&rsquo;s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
</li><li>Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
</li><li>Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
</li><li>Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention.
</li><li>Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
</li><li>Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.</li></ul>
Product Promotion/Growth<ul><li>
Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Ability to compellingly present solutions to members&rsquo; financial needs that are uncovered through consultative conversations.
</li><li>Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
</li><li>Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.</li></ul>
Learning &amp; Development<ul><li>
Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.</li><li>
Identify opportunities to educate members on the features and benefits of LMCU&rsquo;s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology.</li><li>
Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.</li></ul> 
What you&rsquo;ll bring:
<ul><li>A minimum of one year up to three years of similar or related experience, including preparatory experience.
</li><li>Previous cash handling experience and knowledge of financial products and services preferred.</li><li>
High school diploma or equivalent (required); some college coursework or banking experience is a plus.</li></ul>
What you&rsquo;ll get:
<ul><li>All Employees: weekly pay and retirement savings options.</li><li>
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
</li><li>To see a full list of our benefit offerings, check out this helpful guide!
</li></ul>Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to PO Box 2848 Grand Rapids, MI 49501
LMCU is an Equal Opportunity Employer</div>

Part Time Float Teller - 68th St. (M/W/F/S)

Join Lake Michigan Credit Union and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lake Michigan Credit Union

About Company

Vice President Regional Mortgage Production

Treasury Management Officer

Part Time Float Teller - 68th St. (M/W/F/S)