Qureos Mentor

Lakeland Regional Health

<div><div><div><div><div>Position Details<br>
</div></div><br>
<p></p><div><div><br>
<p>Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
 </p><p>Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.<br>
</p><p></p><br>
<br>
<br>
<p>Active - Benefit Eligible and Accrues Time Off
</p>Work Hours per Biweekly Pay Period: 80.00
<br>
Shift: M-F 10pm-6:30am with Rotating Weekends/Holidays
<br>
Location: 1324 Lakeland Hills Blvd Lakeland, FL
<br>
Pay Rate: $18.22-$20.96
</div></div><br>
<div><div>Position Summary<br>
</div></div><br>
<p></p><div><div><br>
<p>The Telecommunicator is a critical link in our healthcare system, responsible for receiving, prioritizing, and dispatching emergency and non-emergency calls. You will interact with patients, families, healthcare professionals, and other members of the public, providing exceptional customer service while gathering essential information and coordinating appropriate responses. This position requires the ability to remain calm and professional under pressure, make sound decisions, and work collaboratively as part of a dynamic team.<br>
</p><br>
</div></div><br>
<p></p><div><div>Position Responsibilities
</div></div><br>
<div><div><br>
<b>People At The Heart Of All That We Do
</b><br>
<ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li></ul><b>Safety And Performance Improvement
</b><br>
<ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li></ul><b>Stewardship
</b><br>
<ul><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li></ul><p><b>People At The Heart Of All We Do
</b></p><ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li><li><b>Safety And Performance Improvement
</b><ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li><li><b>Stewardship
</b></li><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li><li><b>Standard Work Duties: Physicians Answering Services Operator
</b></li><li>Promptly and courteously answers incoming calls, providing exceptional customer service to diverse caller needs.
</li><li>Accurately and efficiently documents all call information, ensuring clear and concise communication for timely dispatch of appropriate resources.
</li><li>Prioritizes and dispatches emergency and STAT calls with speed and precision, following established protocols to ensure rapid response.
</li><li>Effectively communicates with callers, gathering necessary information and providing clear instructions.
</li><li>Fosters a positive and collaborative team environment by actively communicating with colleagues, sharing information, and providing support.
</li><li>Relays critical information to medical teams and other relevant personnel.
</li><li>Assesses situations quickly and accurately, making sound decisions regarding dispatch and resource allocation.
</li><li>Responds calmly and effectively to stressful or challenging situations.
</li><li>Provides backup coverage with little notice in the event of an emergency, disaster, or unexpected staffing shortage.
</li><li>Participates in training and continuing education programs to enhance skills and knowledge.
</li><li>Assists with administrative tasks as assigned, such as data entry or report generation.
</li>Other related duties as required.<br>
<li>
</li></ul><br>
</li></ul></div></div><br>
<p></p><div><div>Competencies &amp; Skills<br>
</div></div><br>
<div><div><br>
<p>Essential:<br>
<br>
</p><ul><li>Proven ability to type 35 WPM with accuracy.
</li><li>Demonstrated knowledge of medical terminology.
</li><li>Excellent communication and interpersonal skills, with the ability to remain calm and professional in stressful situations.
</li><li>Ability to multitask, prioritize calls, and make sound decisions under pressure.
</li><li>Experience in a high-volume contact center environment, preferably in healthcare or 911.
</li></ul>Nonessential:
Bilingual (English/Spanish).<br>
<ul><li>
</li></ul><br>
</div></div><br>
<p></p><div><div>Qualifications &amp; Experience<br>
</div></div><br>
<div><div><br>
<p>Essential:
</p><ul><li>High School or Equivalent
</li></ul>Nonessential:
<ul><li>Bachelor Degree</li></ul></div></div></div></div></div><p></p>

Physician Telecommunications Operator I - PBX & PAS

<div><div><div><div><div>Position Details<br>
</div></div><br>
<div><div><p><b>This is Full-Time Benefit Eligible position working 80 hours per biweekly pay period.
</b><br>
<br>
<b>Location </b>: 210 South Florida Avenue Lakeland, FL
<br>
<b>Annual Salary </b>: Min $144,164.80 Mid $180,211.20<br>
</p></div></div><br>
<div><div>Position Summary<br>
</div></div><br>
<div><div><br>
<p>Leads and manages the learning and development programs for the workforce (non-clinical programs), the leadership, and physicians (non-clinical programs), including the orientation and onboarding programs. Oversees and optimizes the learning management system (LMS). Identifies and manages the use of learning assessments. Responsible for maintaining an effective knowledge management strategy and platform including the SharePoint and Intranet resources. Leads the programs to build job specific skills within the workforce. Identifies and manages academic partnerships and relationships that provide the in-demand degrees and credentials. Identifies and leads learning and organizational development strategies that help achieve positive business outcomes.<br>
<br>
</p></div></div><br>
<p></p><div><div>Position Responsibilities
</div></div><br>
<div><div><br>
<b>People At The Heart Of All That We Do
</b><br>
<ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li></ul><b>Safety And Performance Improvement
</b><br>
<ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li></ul><b>Stewardship
</b><br>
<ul><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li></ul><p><b>People At The Heart Of All We Do
</b></p><ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li><li><b>Safety And Performance Improvement
</b><ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li><li><b>Stewardship
</b></li><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li><li><b>Standard Work: AVP - Learning &amp; Organizational Development
</b></li><li>Leads and manages the learning and development programs for the workforce development institute, including the career roadmap and career advancement programs.
</li><li>Leads and manages the learning and development programs for the leadership development institute.
</li><li>Leads and manages the learning and development programs for the physician development institute.
</li><li>Oversees and optimizes the learning management system (LMS).
</li><li>Identifies and manages the effective and appropriate use of learning assessments.
</li><li>Responsible for maintaining an effective knowledge management strategy and platform including the SharePoint and Intranet resources.
</li><li>Leads the programs to build job specific skills within the workforce.
</li><li>Identifies and manages academic partnerships and relationships that provide the in-demand degrees and credentials. Oversees the learning vendors and ensures optimal use.
</li>Leads and manages the orientation and onboarding programs.<br>
<li>
</li></ul><br>
</li></ul></div></div><br>
<p></p><div><div>Competencies &amp; Skills<br>
</div></div><br>
<div><div><br>
<p>Essential:<br>
<br>
</p><ul><li>Possess advanced knowledge of leadership theory and practice, as demonstrated from advanced courses and training in leadership, and leadership development. Possess advanced knowledge and skill in leadership development facilitation, subjects, material, frameworks, tools, theory, and practices.
</li><li>Possess advanced knowledge and skill in learning theory, adult education, and cognitive science.
</li><li>Possess advanced knowledge and skill in industrial-organizational psychology, and applied practices.
</li><li>Possess advanced knowledge and skill in corporate education, workforce development, career paths, career advancement, and occupational training programs.
</li><li>Possess advanced knowledge and skill in organizational development, behavior, diagnosis, design, change, and culture.
</li></ul>Nonessential:
Knowledge of research methodology (quantitative and qualitative), social and/or education research, and statistical analysis techniques. Proficient in statistical analysis tools, Microsoft Office products, specifically Excel, MS Project, SharePoint, and survey research.<br>
<ul><li>
</li></ul><br>
</div></div><br>
<p></p><div><div>Qualifications &amp; Experience<br>
</div></div><br>
<div><div><br>
<p>Essential: PhD
</p><p></p><p>Essential: Doctoral degree in Industrial/Organizational Psychology, Organizational Development or similar discipline related to human and organizational development from a regionally accredited institution.
</p><div>Experience Essential:
<br>
<ul><li>10 years in a learning and organizational development role.
</li><li>7 years in a learning and organizational development leadership role (Manager level or above).
</li><li>7 years designing and delivering leadership development programs.
</li><li>5 years of experience in organizational assessments, diagnosis, design, change, and culture.
</li><li>5 years of experience managing a learning management system (LMS), and conducting individual assessments (MBTI, DISC, StrengthFinders, etc).
</li></ul><br>
Experience Preferred:
<br>
<ul><li>Experience working in the healthcare or hospital industry.
</li></ul><br>
Certification Essential:
<br>
<ul><li>Certified Professional in Learning and Performance from the Association for Talent Development (obtain within 24 months).
</li></ul><br>
Certification Preferred:
<br>
<ul><li>Certified Performance Technologist from the International Society for Performance Improvement, Coaching Certification.</li></ul></div></div></div></div></div></div><p></p>

AVP - Learning & Organizational Development-Talent Division

<p></p><div><div><div><div><div>Position Details<br>
</div></div><br>
<div><div><p>Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
</p><p><b>Active - Benefit Eligible and Accrues Time Off
</b></p><p></p><b>Work Hours per Biweekly Pay Period: </b>80.00
<br>
<b>Shift </b>: Monday - Friday
<br>
<b>Location </b>: 210 South Florida Avenue Lakeland, FL - Remote after training
<br>
<b>Pay Rate </b>: Min $17.84 Mid $20.53
</div></div><br>
<div><div>Position Summary<br>
</div></div><br>
<div><div><p>Demonstrates commitment to the promises, vision, core purpose/mission and goals of LRMC, modeling the values and culture. Works under the supervision of the PFS Supervisor. The AR Follow and Denials Specialist is responsible for collecting payments for outstanding hospital claims, managing accounts, researching denials, submitting corrected claim requests, submitting appeals, and ensuring payments received are reconciled correctly with emphasis place on HIPAA compliance and in accordance with departmental goals, SOP&rsquo;s, and contract terms. Responsible for adhering to all Federal regulations and maintaining current knowledge of all Insurance guidelines. Escalates payer denials trends or claims issues to the PFS Leadership Team to address with the payer. Identifies trends, system issues, and potential process improvements to avoid future delays and denials.<br>
<br>
</p></div></div><br>
<p></p><div><div>Position Responsibilities<br>
</div></div><br>
<div><div><p><b>People At The Heart Of All We Do
</b></p><p></p><ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li><li><b>Safety And Performance Improvement
</b><ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li><li><b>Stewardship
</b></li><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li><li><b>Standard Work: AR Follow Up Denials Specialist
</b></li><li>Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives
</li><li>Responsible for all aspects of follow up and collections on accounts. This includes making outbound calls to payers and accessing payer websites.
</li><li>Collect payments for outstanding claims and ensure payments received are reconciled correctly.
</li><li>Confirm the claim expected reimbursement information to ensure claims are paid correctly. Follows department&rsquo;s process for follow up on underpayments/overpayments.
</li><li>Research and prepare responses for payor requests for additional information or documentation.
</li><li>Submits corrected claim rebill requests to the PFS Billing team when necessary to send to the insurance payer with correct information and ensures payment is received and claims are paid per contract
</li><li>Research denials and works with other departments such as Coding, Billing, CDM, UM, ect. to resolve denial.
</li><li>Submits the insurance reconsideration/appeals with supporting documentation in a timely manner and follow up with insurance to ensure receipt and processing. Follows insurance payer claims and appeals timely filing guidelines.
</li><li>Communicate clearly and professionally, in both written and verbal manners with internal personnel, payors, providers, patients, and other authorized representatives in regards to outstanding balances.
</li><li>Responsible for adequately working correspondence timely and efficiently (including EOBs, RA&rsquo;s, denial letters).
</li><li>Maintain knowledge of current government and carrier regulations, policies, manuals relevant to the industry.
</li><li>Identify and report trends in carrier payments and denials, which includes documentation of actions taken to resolve issues. Follows internal escalation process when necessary.
</li><li>Identify complex and aged claims issues and follows internal escalation process appropriately.
</li><li>Maintain patient confidentiality and privacy; adheres to HIPAA standards.
</li><li>Organizes job functions and work assignments to be able to effectively complete assignments within established time frames.
</li><li>Must meet department Productivity Guidelines. Works with all areas of the department to assure maximum productivity. Utilizes the PFS Productivity tracker.
</li><li>Demonstrates knowledge of all equipment and systems/technology necessary to complete duties and responsibilities.
</li><li>Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
</li></ul></li></ul></div></div><br>
<div><div>Competencies &amp; Skills<br>
</div></div><br>
<div><div><p>Essential:<br>
<br>
</p><ul><li>Four years general Patient Accounting experience including understanding of Managed Care contracts and claims analysis. Understanding of Medicaid, Medicaid Manage Care, Medicare, Medicare Advantage plans, Commercial, Liability, and Workers' Compensation payers and their guidelines. Knowledge of healthcare rules and regulations.
</li><li>An overall understanding of the appeals processes through completion.
</li><li>Ability to read/interpret EOB&rsquo;s
</li><li>Working knowledge of Word, Excel or other Microsoft applications. Good analytical skills for problem solving, typing of 40 WPM and data entry.
</li><li>Knowledge of Accounting Principles; analytical mathematical skills, professional customer service communication skills.
</li><li>Demonstrates accuracy and thoroughness; Meets productivity standards; Completes work in timely manner.
</li><li>Consistently shows ability to recognize and deal with priorities. Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
</li><li>Knowledge of HIPAA guidelines.
</li><li>Demonstrates good judgment and reasoning when investigating and solving problems. Good critical thinking skills.
</li><li>Ability to prioritize and manage time effectively.
</li></ul>Nonessential:
<ul><li>Ability to prioritize and manage time effectively.
</li></ul></div></div><br>
<div><div>Qualifications &amp; Experience<br>
</div></div><br>
<div><div><p>Essential:
</p><ul><li>High School or Equivalent
</li></ul>Nonessential:
<ul><li>Associate Degree
 </li></ul>Nonessential:
<p></p><ul><li>Business or Healthcare Administration
 </li></ul>Other information:
<p></p><div>Experience Essential:
<br>
<ul><li>Two years general patient accounting experience. Experience working with and general understanding of Medicaid, Medicaid Manage Care, Medicare, Medicare Advantage plans, Commercial, Liability, and Workers' Compensation payors.
</li></ul><br>
Experience Preferred:
<br>
<ul><li>Four years general patient accounting experience. Experience working with and general understanding of Medicaid, Medicaid Manage Care, Medicare, Medicare Advantage plans, Commercial, Liability, and Workers' Compensation payors.
</li></ul><br>
Certifications Preferred:
<br>
<ul><li>AAHAM or HFMA certification</li></ul></div></div></div></div></div></div><p></p>

AR Follow Up Denials Specialist - Denial & Appeals Mgmt

Join Lakeland Regional Health and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lakeland Regional Health

About Company

Physician Telecommunications Operator I - PBX & PAS

AVP - Learning & Organizational Development-Talent Division

AR Follow Up Denials Specialist - Denial & Appeals Mgmt