Qureos Mentor

Lalamove

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 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 
 
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 
 
 Office location: 4. Levent, Istanbul
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
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 Support frontline CS operation teams to ensure operational excellence and excellent customer service.
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 Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
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 Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
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 Complete ad-hoc assignments from CX Functional team.
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 Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
 
 
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 Requirements
 
 
 
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 Advanced skill in Excel &amp; PowerPoint
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 Good Communication Skills in both Turkish and basic communication in English
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Customer Service Associate

Join Lalamove and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lalamove

ABOUT_COMPANY

Customer Service Associate