Abrar Admin

Lancaster Public Library

POSITION SUMMARYThe Access Services Assistant plays an important role in the library. They greet and assist patrons at various public service desks and in public areas. They are crucial in providing excellent customer service, while acting in accordance with Lancaster Public Library&rsquo;s mission, vision, and core values.ESSENTIAL JOB FUNCTIONSThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested by individuals with disabilities to perform the essential job functions listed below:<ul><li>Provide excellent customer service to patrons in-person, via telephone, and electronic inquiries, offering accurate information and assistance, and ensures patrons are referred to the correct staff member or resource when appropriate. Provide information about library programs such as date/time/registration requirements and the general nature of programs; and refer patrons to a librarian or program assistant for more detailed information.</li><li>Provide coverage at public service desks throughout the library.</li><li>Follow circulation procedures for checking-in and checking-out materials, including the sorting of materials that belong to other libraries in the county.</li><li>Maintain patron records within the circulation database by issuing new library cards, updating borrower profile information, and accurately processing patron transactions.</li><li>Collect overdue fees and other fees for services and follow policies for handling cash and credit card payments.</li><li>Assist Patrons with operating equipment and technologies.</li><li>Safeguard and maintain confidentiality of patron information.</li><li>Exercise sound judgment in daily responsibilities by resolving routine issues independently and recognizing when situations require referral to a supervisor.</li><li>Process library materials at the request of the department manager and the Collection Development Librarian.</li><li>Process passports, handle merchandise sales, etc.</li><li>Count and document cash balances daily.</li><li>Assist with room rental set-up and tear-down.</li><li>Make closing and other public service announcements via public speakers as assigned.</li></ul>Other Job Functions:<ul><li>Work weekday/evening and weekend shifts assigned.</li><li>Participate in departmental and all-staff meetings.</li><li>Participate in LPL and library volunteer sponsored events.</li><li>Keep up to date on all training.</li><li>Maintain current clearances for PA Child Abuse, PA Criminal History and FBI Fingerprinting</li><li>Assist with special projects and other duties as assigned by supervisor and/or the Executive Director.</li></ul>In addition to the functions listed above, the employee is expected to embrace and demonstrate Lancaster Public Library&rsquo;s Core Values &ndash; Growth Mindset, Credibility, Integrity, Inclusivity, StewardshipDesired Characteristics &ndash; Friendly, positive attitude, punctual, organized, flexible, team player, self-motivated, and those within LPL&rsquo;s Core ValuesDesired Skills &ndash; Organized, creative thinker, effective communicator, multitasker, enjoys working with the public.Education and Work Experience:<ul><li>High school diploma or GED</li><li>Bachelor&rsquo;s Degree a plus</li><li>Customer service experience required.</li><li>Library knowledge a plus.</li></ul>Working Conditions<ul><li>Urban public library</li></ul>Physical Demands<ul><li>Sit or stand between 4-8 hours.</li><li>Lift and move up to 50 lbs.</li><li>Push/pull wheeled book carts up to 100 lbs.</li><li>Stoop, kneel, reach, and climb.</li></ul>Job Type: Full-timePay: $15.25 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Access Services Assistant

POSITION SUMMARYThe Adult Services Librarian plays a key role in serving our patrons and community by connecting people with information, resources, and programming while acting in accordance with Lancaster Public Library&rsquo;s mission, vision, and core values. ESSENTIALJOB FUNCTIONSThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential job functions listed below:<ul><li>Provide reference and readers&rsquo; advisory services to patrons at both LPL&rsquo;s branches via telephone, email, and in person by providing coverage at all public service desks</li><li>Facilitate discovery and use of library resources by maintaining expertise in the collection, technology platforms, databases, the ILS, and other resources</li><li>Build rapport with patrons to better understand community needs</li><li>Develop library guides, displays, and reading lists for patrons and staff</li><li>Plan and implement adult programs of an educational, recreational, and cultural nature at LPL locations and in the community</li><li>Assist with programming and other librarian tasks as needed in other departments and on special projects</li><li>Collaborate with community groups, agencies, and schools to plan and/or facilitate joint programming to encourage library usage and visibility</li><li>Participate as needed in the review and maintenance of patron-related policies and adhere to approved policies</li><li>Gather and compile data to prepare reports for leadership as needed</li><li>Participate in outreach opportunities in conjunction with the Outreach Specialist</li><li>Identify collection needs and recommend acquisitions to strengthen Library resources</li></ul>Other Job Functions: <ul><li>Work weekday/evening and weekend shifts as scheduled</li><li>Participate in departmental and all-staff meetings</li><li>Participate in LPL and library volunteer sponsored events</li><li>Keep up to date on all training</li><li>Maintain current clearances for PA Child Abuse, PA Criminal History and FBI Fingerprinting</li><li>Any other duties or special projects assigned by supervisor and/or the Executive Director</li></ul>In addition to the functions listed above, the employee is expected to embrace and demonstrate Lancaster Public Library&rsquo;s Core Values &ndash; Growth Mindset, Credibility, Integrity, Inclusivity, StewardshipDesired Characteristics &ndash; Friendly, positive attitude, punctual, organized, flexible, team player, self-motivatedDesired Skills &ndash; Organized, creative thinker, effective communicator, research skills, self-motivated, multitasker, enjoys working with the public, Spanish speakerEducation and Work Experience: <ul><li>Master&rsquo;s degree in library services from an ALA accredited program</li><li>Public library experience in adult services and reference preferred</li></ul>Additional Requirements:<ul><li>Applicant must have valid driver&rsquo;s license and reliable mode of transportation</li></ul>Working Conditions<ul><li>Urban public library</li></ul>Physical Demands:<ul><li>The ability to sit or stand between 4 to 8 hours</li><li>The ability to climb stairs, move around, sit, stoop, and kneel</li><li>The ability to lift, push or pull up to 50 lbs.</li></ul>Job Type: Full-timePay: $40,000.00 - $43,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Adult Services Librarian

Join Lancaster Public Library and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lancaster Public Library

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Access Services Assistant

Adult Services Librarian