Abrar Admin

landmark holdings

<div>Hotel Front Desk/ Guest Service Agent/ Night Auditor
Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!
With our &quot;It's My Pleasure!&quot; philosophy we have become one of the Nation's fastest growing hotel development &amp; management companies.
Join us as our Hotel Guest Service Agent/Front Desk/ Night Audit at our Comfort Inn Downtown DC located at 1201 13th Street NW Washington DC 20005 (100 Rooms)
To complete application - Please visit the property Monday - Friday between 9AM-5PM
Successful Candidate will be able to :<ul><li>
Able to work various shifts. Must available to work on weekends Friday and Saturday Overnight Shifts.</li><li>
Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.</li><li>
Choice hotel Experience is a plus but not needed for qualified candidate.</li><li>
Must possess excellent public relations skills and warm and friendly attitude</li></ul> 
Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.
Job Duties<ul><li>
Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.</li><li>
Coordinates the delivery of guest services by other hotel departments and outside businesses.</li><li>
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.</li><li>
Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.</li><li>
Handles check-out procedures swiftly and accurately and assists guests on departure.</li><li>
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.</li><li>
Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.</li><li>
Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department&rsquo;s cash register.</li><li>
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.</li><li>
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.</li><li>
Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.</li><li>
Maintains procedures for credit control and handling of financial transactions.</li><li>
Maintains procedures for security of monies, guest security and emergency procedures.</li><li>
Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.</li><li>
Performs other assignments as requested.</li><li>
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.</li><li>
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food &amp; beverage, and banquet charges.</li><li>
Transfers charges and deposits to master accounts.</li><li>
Closes necessary accounts at month end.</li><li>
Prepares final reports of all daily revenue summaries.</li><li>
Posts all room and tax revenues and late charges.</li><li>
Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties)</li><li>
Operates and/or understands in-house computer systems.</li><li>
Maintains positive communication with accounting department.</li><li>
Follows all company policies and procedures as outlined in Policy Manual.</li><li>
Is skilled in and responsible for Life Safety Procedures and equipment.</li><li>
Participates (at some properties) in MOD schedule.</li><li>
Additional duties may be added at any time at the discretion of management.</li></ul>
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled</div>

Part time/ Night Auditor/ Comfort Inn Downtown DC

Join landmark holdings and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Part time/ Night Auditor/ Comfort Inn Downtown DC