Qureos Mentor

Las Vegas-Clark County Library District

<div>Overview:
<div>
The award-winning Las Vegas-Clark County Library District is currently hiring for an IT Service Desk Specialist with the IT Department.</div><div></div><div><b><br>
General Summary:</b></div><div>
Under the general direction of the Library District's IT Service Desk Manager, the Service Desk Specialist provides first-line technical support to staff across the Las Vegas-Clark County Library District. This role is responsible for resolving hardware, software, and network issues efficiently, delivering high-quality customer service, and ensuring optimal functionality of IT systems.</div><div></div><p><b><br>
Description of Hours and Wages</b><b>:</b></p><p>
The pay range for this position is $30.95 to $41.47 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy.</p><p></p><p><br>
This is a full-time, 40 hours per week, FLSA non-exempt position.</p><p></p><p><b><br>
Application Deadline</b><b>:</b></p><p>
The application deadline for this position is 11:59 p.m. on Monday, March 2, 2026. To be considered for this position, applications must be submitted prior to this deadline.</p><p></p><p><i><br>
We anticipate interviewing for this position on or around March 16, 2026.</i></p>
Responsibilities:
<div><b>
Essential Duties and Responsibilities:</b></div><div><div><ul><li>
Responds to service desk requests via phone, email, and ticketing system, providing timely and accurate support.</li><li>
Troubleshoots and resolves issues related to workstations, printers, applications, and connectivity.</li><li>
Documents support requests, resolutions, and technical procedures in the ticketing system.</li><li>
Assists with onboarding and support for new staff and technology rollouts.</li><li>
Escalates complex issues to appropriate IT teams and follows up to ensure resolution.</li><li>
Provides training and guidance to staff on standard IT procedures and best practices.</li><li>
Maintains knowledge of current technology and participates in continuous learning.</li><li>
Travels to provide support to any of our 25 locations throughout the Clark County Library District.</li><li>
Ensures District compliance with all federal, state, and local laws, regulations, codes, and District Policies and Procedures.
</li><li>Stays abreast of current and future trends in Information Technology, Library Administration, and Public Administration, and makes recommendations regarding future District Strategies and Planning.</li><li>
Performs other duties as assigned.
</li></ul></div></div>Qualifications:
<p><b>
Knowledge, Skills, and Abilities:</b></p><p>
<b>Education</b><b>:</b></p><ul><li><div><ul><li><div><ul><li><b>
Required:</b> Associate&rsquo;s degree in Information Technology or related field.</li><li><b>
Preferred:</b> N/A</li></ul></div></li></ul></div></li></ul><p></p><p><br>
<b>Experience</b><b>:
</b></p><ul><li><div><ul><li><div><ul><li><b>Required:</b> Two (2) years of experience in an IT support or help desk role.</li><li><b>
Preferred:</b> N/A</li></ul></div></li></ul></div></li></ul><p></p><p><br>
<b>License</b><b> or Certifications:</b></p><ul><li><div><ul><li><div><ul><li><b>
Required:</b> N/A</li><li><b>
Preferred:</b> Relevant information technology certifications (e.g., Comp TIA A+).</li></ul></div></li></ul></div></li></ul><p><b>
Physical</b><b> Requirements</b><b>:
</b></p><p>Work is primarily performed in an office setting. Ability to lift up to 10 pounds maximum, and occasionally lifting and/or carrying such articles as computer/network equipment. Although work is performed in an office setting, a limited amount of walking or standing is often necessary to carry out job duties. The role may require after-hours availability for emergency response and critical maintenance.</p><p></p><ul><li><br>
<i>PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview.</i>
</li></ul>Schedule:
<p><b>
Monday: </b>11:30 AM - 8:00 PM</p><p><b>
Tuesday: </b>11:30 AM - 8:00 PM</p><p><b>
Wednesday: </b>11:30 AM - 8:00 PM</p><p><b>
Thursday: </b>11:30 AM - 8:00 PM</p><p><b>
Friday: </b>9:00 AM - 6:30 PM</p><p></p><ul><li><br>
<i>This schedule may be subject to change based on the needs of the Library District.</i></li></ul>
Benefits:
<ul><li>Medical, dental, vision, and life insurance insurance.</li><li>Nevada Public Employees Retirement System (PERS).</li><li>14 paid holidays, plus 1 additional floating holiday per year.</li><li>Paid vacation (18 days per year) and sick time (12 days per year).</li><li>Tuition reimbursement.</li><li>For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/</li></ul>
Pay Range: USD $30.95 - USD $41.47 /Yr. Position Type: Full-Time Category: IT Service Desk Job Location: Windmill Service Center Location : Address: 7060 W. Windmill Lane</div>

IT Service Desk Specialist

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Las Vegas-Clark County Library District

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IT Service Desk Specialist