Qureos Mentor

Laundryheap

<div>Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.
Headquartered in the UK, our service is available in 14 international markets, and we&rsquo;re currently in the process of expanding further across Europe, Asia, and North America.
We are currently looking for an Senior Associate Driver Operations &ndash; US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.
You&rsquo;ll make a difference:
Reporting to the Senior Division Manager, as the Senior Associate Driver Operations &ndash; US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of.
The roles &amp; responsibilities can be broadly outlined as follows:<ul>
<li>Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process.</li>
<li>Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues.</li>
<li>Quality Assurance: Investigate and correct any errors made by partner drivers.</li>
<li>Mentorship: Guide and support team members to achieve their goals and improve.</li>
<li>KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets.</li>
<li>Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore.</li>
<li>Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand.</li>
<li>Project Leadership: Lead projects to improve our operations.</li>
</ul>Required skills:<ul>
<li>Bachelor&rsquo;s degree or equivalent.</li>
<li>Proven experience with a minimum of 3 years.</li>
<li>Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers.</li>
<li>Past experience working in the night shifts/rotational shifts.</li>
<li>Email and chat process experience.</li>
<li>Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously.</li>
<li>Foster a collaborative and positive work environment.</li>
<li>Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers.</li>
</ul>Preferred Skills:<ul>
<li>Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers.</li>
<li>Previous experience in operations and logistics is a big plus!</li>
<li>Previous experience in a startup is a big plus!</li>
</ul>Work Schedule:<ul>
<li>9-hour shifts (8 working hours + 1-hour break)</li>
<li>5 days a week (2 week-offs based on rota)</li>
<li>Office-based role in Bengaluru</li>
</ul>Note:<ul>
<li>Bengaluru-based immediate joiners are preferred.</li>
<li>Designation may vary based on experience and organizational structure.</li>
</ul>We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!</div>

Senior Associate - Logistics - US Voice Process

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
 </li>
 <li>
 Think creatively to propose fair, customer-focused solutions while following processes and policies
 </li>
 <li>
 Share insights and highlight customer trends to improve journeys and processes across teams
 </li>
 <li>
 Build productive relationships with colleagues across Operations and the wider business
 </li>
 <li>
 Deliver fair, timely outcomes for customers while maintaining brand reputation
 </li>
 <li>
 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
 <li>
 Excellent English communication (spoken &amp; written)
 </li>
 <li>
 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
 </li>
 <li>
 Confident communicator who can handle difficult conversations and write clear, professional responses
 </li>
 <li>
 Strong attention to detail with a focus on quality and speed
 </li>
 <li>
 Problem-solver who shows initiative, proactivity, and forward-thinking
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools and processes
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment
 </li>
 <li>
 Able to prioritise tasks and manage customer expectations effectively
 </li>
 <li>
 French language skills would be a plus but not mandatory.
 </li>
 <li>
 Willingness to commute to our Bangalore office
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing global company with opportunities to learn and grow
 </li>
 <li>
 Work in a collaborative environment where your ideas are heard and valued
 </li>
 <li>
 Gain exposure to international markets and complex customer operations
 </li>
 <li>
 Contribute directly to shaping how we support and delight customers worldwide
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 9-hour shift (8 working hours)
 </li>
 <li>
 Rotational shifts, including night shifts, weekends included
 
 
 </li>
 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Escalations Associate- Complaints & Grievances

Join Laundryheap and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Laundryheap

About Company

Senior Associate - Logistics - US Voice Process

Customer Escalations Associate- Complaints & Grievances