Qureos Mentor

Lavner Education

<div>
 
 
 
 Position Overview
 
 
 
 
 <ul>
 
 <li>
 
 Title:
 
 Customer Success Manager (Full-Time)
 </li>
 
 <li>
 
 Department:
 
 Customer Success
 </li>
 
 <li>
 
 Location:
 
 &nbsp;Remote, hybrid, or fully in-person at our Plymouth Meeting, PA headquarters. Preference may be given to candidates who are able to work out of our HQ on a regular basis.
 </li>
 
 <li>
 
 Hours:&nbsp;
 
 This position is expected to have regular East Coast daytime hours, and is open to applicants in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin
 </li>
 
 <li>
 
 Starting Salary:
 
 &nbsp;Commensurate with experience
 </li>
 
 <li>
 
 Expected Start Date:&nbsp;
 
 Late April or Early May, 2026
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 The Opportunity:
 
 
 
 
 
 Are you ready to join one of the world's leading EdTech companies?
 
 Lavner Education
 
 is looking for a high-energy, detail-oriented
 
 Customer Success Manager
 
 to serve as a primary bridge between our innovative programs and the families we serve.&nbsp;In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us.
 
 
 
 &nbsp;
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Direct Customer Engagement
 
 
 
 <ul>
 
 <li>
 Service support tickets, phone calls, and chats in a timely, professional, and informative manner
 </li>
 
 <li>
 Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
 </li>
 
 <li>
 Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
 </li>
 
 <li>
 Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
 </li>
 
 </ul>
 
 
 
 Operations &amp; Sales Growth
 
 
 
 <ul>
 
 <li>
 Expand sales output and booking demand by providing information to potential and current families
 </li>
 
 <li>
 Document and review changes to customer accounts using our support desk ticketing system and camp management software
 </li>
 
 <li>
 Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
 </li>
 
 <li>
 Proactively obtain positive reviews from happy customers to fuel company growth
 </li>
 
 </ul>
 
 
 
 Leadership &amp; Excellence
 
 
 
 <ul>
 
 <li>
 Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
 </li>
 
 <li>
 Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
 </li>
 
 <li>
 Exhibit complete compliance with company policies and maintain a positive, professional culture within the department
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Key Qualifications:
 
 
 
 
 <ul>
 
 <li>
 At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
 </li>
 
 <li>
 Previous experience in EdTech or summer camp programming a plus
 </li>
 
 <li>
 Bachelor's degree in Education, Business, Communications, Management, or a related field
 </li>
 
 <li>
 Tech savvy with a proven ability to master new software and follow up on details
 </li>
 
 <li>
 An inclusive, upbeat, and flexible mindset
 </li>
 
 <li>
 Clearance of all required background checks
 </li>
 </ul>
</div>

EdTech Customer Success Manager

<div>Senior Manager, STEM Summer and Auxiliary Programs 
Location: Plymouth Meeting, PA 
Position Type: Full-time In-Person 
Do you have strong experience in program management and possess excellent leadership skills? Do you want to join a team of year-round managers and directors who strive to create the best educational opportunities for kids? If so, apply today! 
WHY JOIN LAVNER EDUCATION?
Our Mission: Lavner Education is an EdTech company with the mission to deliver the best educational experiences to students worldwide and to empower them to succeed in all aspects of life.
Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, Lavner Prep, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UPenn, WashU, NYU, University of Washington, and UCLA, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team. 
JOB RESPONSIBILITIES:
Program Planning<ul><li>
Involved in all stages of the seasonal employee life cycle including interviewing, onboarding and training, and professional development</li><li>
Support recruiting efforts by finding, attracting, engaging, and nurturing talent</li><li>
Utilize ATS, Google Suite, and other tools to keep candidate pipeline organized</li><li>
Oversee, research, and develop program curricula, tutorials, and activities for camps, courses, and programs, and collaborate with team members to ensure optimal quality and timely completion</li></ul>
Program Operations<ul><li>
Join our team of Directors and Managers who develop, launch, and execute summer and school-year program offerings</li><li>
Develop and maintain excellent relationships with our partner schools</li><li>
Oversee the daily operations, scheduling, staff management, and general support of multiple programs and locations across the U.S.</li><li>
Continually ensure that camp locations are maintaining excellence in program standards and staff are delivering a fun and engaging educational experience to all students through in-person/virtual visits and regular check-ins with site directors</li><li>
Monitor seasonal staff performance and provide timely feedback</li></ul> 
QUALIFICATIONS:<ul><li>
Minimum 10+ years professional leadership experience in summer camp management, auxiliary programs, education, business management, or related field</li><li>
Quickly takes ownership of tasks and steps into leadership roles</li><li>
Bachelor's Degree or higher</li><li>
Passionate about working in EdTech and sharing new ideas</li><li>
An ability to troubleshoot independently &amp; problem solve</li><li>
Delivers on details with follow up</li><li>
Inclusive, professional, upbeat, and positive attitude</li><li>
Open to feedback, curious, &amp; asks questions</li><li>
Clearance of all required background checks</li></ul> 
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a quick and easy initial application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!</div>

Senior Manager, STEM Summer and Auxiliary Programs

<div>Manager, STEM Summer and Auxiliary Programs 
Location: Plymouth Meeting, PA 
Position Type: Full-time In-Person 
Do you have strong experience in program management and possess excellent leadership skills? Do you want to join a team of year-round managers and directors who strive to create the best educational opportunities for kids? If so, apply today! 
WHY JOIN LAVNER EDUCATION?
Our Mission: Lavner Education is an EdTech company with the mission to deliver the best educational experiences to students worldwide and to empower them to succeed in all aspects of life.
Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, Lavner Prep, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UPenn, WashU, NYU, University of Washington, and UCLA, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team. 
JOB RESPONSIBILITIES:
Program Planning<ul><li>
Involved in all stages of the seasonal employee life cycle including interviewing, onboarding and training, and professional development</li><li>
Support recruiting efforts by finding, attracting, engaging, and nurturing talent</li><li>
Utilize ATS, Google Suite, and other tools to keep candidate pipeline organized</li><li>
Oversee, research, and develop program curricula, tutorials, and activities for camps, courses, and programs, and collaborate with team members to ensure optimal quality and timely completion</li></ul>
Program Operations<ul><li>
Join our team of Directors and Managers who develop, launch, and execute summer and school-year program offerings</li><li>
Develop and maintain excellent relationships with our partner schools</li><li>
Oversee the daily operations, scheduling, staff management, and general support of multiple programs and locations across the U.S.</li><li>
Continually ensure that camp locations are maintaining excellence in program standards and staff are delivering a fun and engaging educational experience to all students through in-person/virtual visits and regular check-ins with site directors</li><li>
Monitor seasonal staff performance and provide timely feedback</li></ul> 
QUALIFICATIONS:<ul><li>
Minimum 5+ years professional work experience in summer camp management, auxiliary programs, education, business management, or related field</li><li>
Quickly takes ownership of tasks and steps into leadership roles</li><li>
Bachelor's Degree or higher</li><li>
Passionate about working in EdTech and sharing new ideas</li><li>
An ability to troubleshoot independently &amp; problem solve</li><li>
Delivers on details with follow up</li><li>
Inclusive, professional, upbeat, and positive attitude</li><li>
Open to feedback, curious, &amp; asks questions</li><li>
Clearance of all required background checks</li></ul> 
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a quick and easy initial application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!</div>

Manager, STEM Summer and Auxiliary Programs

<div>Director of Administration
Location: Plymouth Meeting, PA (In-person)
Salary: $100,000&ndash;$120,000 (Commensurate with experience)
Lavner Education is seeking a seasoned, systems-minded Director of Administration to serve as the operational backbone of our world-class STEM summer camp programs. While our educators focus on inspiring the next generation of tech leaders, you will ensure they have every tool they need, the systems run smoothly, the logistics are seamless, and our families are exceptionally well-informed. 
Key Responsibilities 
Logistics &amp; Supply Chain Management<ul><li>
Inventory Control: Maintain rigorous oversight of tech equipment (robotics kits, laptops, etc.) and general camp materials across all sites.</li><li>
Procurement &amp; Ordering: Manage the full purchasing lifecycle for all locations. Work with suppliers to remain on budget while meeting the high technical standards of our curriculum.</li></ul>
Communication &amp; Experience<ul><li>
High-Volume Messaging: Execute and manage vital communication flows for parents and staff via email and SMS, covering site logistics and updates, and emergency alerts.</li><li>
Onboarding Excellence: Oversee the &quot;Welcome&quot; experience for families and seasonal hires, ensuring professional and timely delivery of all materials.</li><li>
Marketing Coordination: Support internal marketing efforts, the production of branded items, and other deliverables.</li></ul>
Backend Systems &amp; Operations<ul><li>
Systems Administration: Manage registration software and internal operational databases.</li><li>
Data Reporting: Generate timely enrollment reports, supply audits, and summary overviews to drive strategic leadership decisions.</li></ul> 
Qualifications<ul><li> 
Experience: 10+ years of progressive leadership in administration or operations management.</li><li>
Industry Knowledge: A proven track record of working within the summer camp or education sector.</li><li>
Technical Proficiency: Advanced expertise in registration software, database management, and mass-communication tools.</li><li>
Logistical Expertise: Deep experience in supply chain management, large-scale inventory oversight, and vendor relations.</li><li>
Education: Bachelor's degree in Business Administration, Education Management, or a related field (Master's preferred).</li><li>
Physical Presence: Ability to work on-site daily at our Plymouth Meeting HQ.</li><li>
Compliance: Successful completion and clearance of all required background checks.</li></ul> 
Why Join Lavner Education?
Our Mission: Lavner Education is an EdTech company with the mission to deliver the best educational experiences to students worldwide and to empower them to succeed in all aspects of life.
Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UPenn, WashU, NYU, University of Washington, and UCLA, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team.</div>

Director of Administration

Join Lavner Education and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lavner Education

About Company

EdTech Customer Success Manager

Senior Manager, STEM Summer and Auxiliary Programs

Manager, STEM Summer and Auxiliary Programs

Director of Administration