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Law Office of Bryan Fagan

<div>San Antonio Family Law Attorneys, Grow your Career with a Premier Family Law Firm!
About Us:
The Law Office of Bryan Fagan is a firm that excels in family, estate planning &amp; probate, and criminal law matters. We have (5) offices in the Houston area, (1) office in Austin, Dallas, San Antonio and more offices on the way!
Company Culture:
We offer an environment where you feel supported and appreciated at every corner. We value our attorneys and strive to give you the best work-life balance in a team-based environment. That means you won&rsquo;t be spending your time generating new leads or searching for a new business but rather focusing on managing your clients&rsquo; cases and providing expert strategies. At the Law Office of Bryan Fagan, we recruit the top talent and invest in our people to make this a destination career and provide a workplace you can call home.
About the Role:
Are you an experienced Family Law Attorney looking for a new opportunity in the world of family law? The Attorneys at the Law Office of Bryan Fagan are an integral part of the law office by expertly assisting clients throughout the litigation process.
Your role in our mission includes the following responsibilities:<ul>
<li>Proactively manage family law cases from beginning to end.</li>
<li>Provide superior customer service to all clients including monthly status reports and weekly reviews of cases.</li>
<li>Make improvement recommendations to practice managers.</li>
<li>Manage performance metrics to track accomplishments and client satisfaction through practice quality software.</li>
</ul>Requirements
What you will bring to the role:<ul>
<li>Two or more years of practicing family law in Texas. Five or more years of experience is highly preferred.</li>
<li>Have a valid Texas bar license for a minimum of 2 years.</li>
<li>solid research and writing skills</li>
<li>A passion for conducting hearings and being in the courtroom, and handling Mediations and Consults.</li>
<li>Energetic and motivated.</li>
<li>Highly organized.</li>
<li>Knowledge of TxDoc and Clio OR similar drafting/client management software, MS Office or Google Suite proficiency.</li>
<li>Drafting of correspondence, pleadings, and discovery.</li>
</ul>Benefits
Enjoy Your Total Rewards Package!<ul>
<li>Competitive Pay: $75K-$130K (based on years of experience)</li>
<li>Hybrid Work Environment: 1-2 days remote work schedule.</li>
<li>Paid Time Off!</li>
<li>Earn up to $70K More: We offer an attractive billable hour bonus plan, paid out every 2 weeks!</li>
<li>Affordable Medical, Dental, and Vision plans.</li>
<li>Short/Long Term Disability Life Insurance and Voluntary Term Life Insurance.</li>
<li>An outstanding 401K (match up to 5%!</li>
</ul>Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.</div>

Family Law Attorney

<div>The Account Representative at the Law Office of Bryan Fagan is the primary point of contact for existing clients and is responsible for ensuring high levels of engagement, satisfaction, and retention. This role demands a proactive approach to client relationship management, including regular communication, conflict resolution, upsell opportunities, and cross-functional collaboration to meet client needs. A critical focus includes ensuring contract compliance, financial accountability, and full transparency with clients during key legal milestones.An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers.
Account Representative Responsibilities:
Client Relationship Management<ul>
<li>Serve as the dedicated liaison for active clients throughout the lifecycle of their case or engagement.</li>
<li>Build and maintain strong relationships with clients by offering support, solutions, and timely updates.</li>
<li>Conduct scheduled check-ins to assess client satisfaction and address concerns proactively.</li>
<li>Meet with clients at designated stages of their case&mdash;such as mediations, depositions, arbitrations, and trial&mdash;to ensure transparency, preparedness, and understanding of both legal and financial expectations.</li>
<li>Engage in heavy client communication using multiple channels, including verbal (calls and meetings), written (emails, letters), and texting, using platforms like Clio, client portals, and secure messaging tools.</li> 
</ul> 
Account Oversight &amp; Communication<ul>
<li>Monitor all assigned client accounts to ensure legal service delivery is on track.</li>
<li>Maintain and update financial information and case milestones across various platforms, including Clio, Google Sheets, and internal systems.</li>
<li>Ensure accurate documentation of all client interactions in CRM and case management systems.</li>
<li>Maintain high client engagement through personalized communication, case status updates, and milestone celebrations.</li>
</ul>Requirements
Account Representative/Collections (Billing Department) Requirements:<ul>
<li>2+ years of experience in customer service, client success, or account management (preferably handling collection/client relations in legal, financial, or professional services)</li>
<li>Strong verbal and written communication skills across phone, email, and text platforms</li>
<li>Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms</li>
<li>Demonstrated ability to manage multiple accounts and prioritize effectively</li>
<li>Proficient in Excel</li>
</ul>Benefits<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Vision insurance</li>
</ul>Schedule:<ul>
<li>8 hour shift</li>
<li>40-hour work week
</li><li>Weekends as needed</li>
</ul>Equal Opportunity Statement: 
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.</div>

Account Representative/Collections Billing Specialist

Join Law Office of Bryan Fagan and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Law Office of Bryan Fagan

ABOUT_COMPANY

Family Law Attorney

Account Representative/Collections Billing Specialist