Qureos Mentor

Layaway Depot India Private Limited

E-commerce Operations Lead &ndash; Dropshipping &amp; Supplier EscalationsAbout UsWe are a fast-growing e-commerce business with a unique Layby (installment) model. When our customers complete all payments, we purchase directly from approved suppliers and arrange delivery straight to their door.Our systems are highly automated &mdash; powered by Unleashed, Make.com, and Klaviyo &mdash; but we need an exceptional leader to oversee and refine the process, handle exceptions, and keep our customers delighted.The RoleWe are looking for a high-performing Operations Lead who will take full ownership of our end-to-end dispatch workflow, from automated triggers to hands-on escalations.This is not just an admin role &mdash; you will be the command centre for product deliveries, supplier coordination, and customer satisfaction.Key Responsibilities<ul><li>Own the order lifecycle &mdash; from automated purchase orders to supplier follow-ups and final delivery.</li></ul><ul><li>Handle escalations with confidence:</li></ul><ul><li>Discontinued products &rarr; source and upgrade to new models.</li></ul><ul><li>Price changes or supplier issues &rarr; negotiate and communicate solutions.</li></ul><ul><li>Lost or delayed shipments &rarr; resolve quickly with minimal customer impact.</li></ul><ul><li>Customer contact lead &mdash; manage high-touch calls/emails to ensure customers feel valued and informed.</li></ul><ul><li>Supplier relationship management &mdash; maintain SLAs, ensure stock visibility, and streamline onboarding of new suppliers.</li></ul><ul><li>KPI ownership &mdash; track metrics like order accuracy, resolution time, and customer satisfaction; report directly to leadership.</li></ul><ul><li>Continuous improvement &mdash; refine automation workflows, update SOPs, and eliminate bottlenecks.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 5+ years in e-commerce operations, supply chain, or dropshipping, with at least 3 years in a leadership role.</li></ul><ul><li>Tech-Savvy: Comfortable with ERP/logistics software (Unleashed preferred), Make.com, Klaviyo, or similar tools.</li></ul><ul><li>Problem-Solver: Thrives under pressure and can turn a difficult situation into a positive customer experience.</li></ul><ul><li>Organised &amp; Proactive: Can juggle multiple moving parts while maintaining flawless attention to detail.</li></ul><ul><li>Strong Communicator: Fluent English and Hindi; excellent phone presence.</li></ul><ul><li>Bonus: Marketplace experience (Amazon, Flipkart, IndiaMART) and vendor negotiation skills.</li></ul>Why Join Us<ul><li>Leadership impact: This is a senior role where you&rsquo;ll shape our processes and customer experience as we scale.</li></ul><ul><li>Growth: Be part of a fast-growing international brand with clear career progression.</li></ul><ul><li>Tools &amp; tech: Work with the latest automation and logistics systems &mdash; no outdated manual headaches.</li></ul><ul><li>Autonomy: We trust our leaders to take ownership and make decisions.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;35,000.00 per monthWork Location: In person

Dropshipping & Supplier Escalations

Join Layaway Depot India Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Layaway Depot India Private Limited

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Dropshipping & Supplier Escalations