Abrar Admin

LCBC Church

<div><div><div><b>Reports to:</b> Director of IT</div>
<div><b>Hours Commitment:</b> Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed</div>
<div></div>
<div><b>Overview: </b>The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.</div>
<div><br>
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.</div>
</div><h3 class="jobSectionHeader"><b>Required Skills:</b></h3><div>
<ul><li>Strong customer service mindset with a genuine desire to help and serve others</li>
<li>Excellent attention to detail with consistent follow-through</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to manage multiple priorities and stay organized in a fast-paced environment</li>
<li>Resourceful problem-solver with a proactive approach</li>
<li>Strong technical aptitude with ability to learn new systems quickly</li>
<li>Professional, trustworthy, and able to maintain confidentiality</li>
</ul></div><h3 class="jobSectionHeader"><b>Primary Responsibilities:</b></h3><div>
<div><b>Help Desk Leadership:</b></div>
<ul><li>Serve as the first point of contact for all IT and AVL requests</li>
<li>Triage, prioritize, and route tickets with accuracy and swiftness</li>
<li>Communicate clearly, warmly, and helpfully with staff and volunteers</li>
<li>Resolve basic to intermediate issues and ensure thorough documentation</li>
<li>Model a support experience defined by clarity, ownership, and care</li>
</ul><div><b>Documentation &amp; Process Improvement:</b></div>
<div><ul><li>Create and maintain simple, and accessible documentation for common processes and solutions</li>
<li>Identify gaps and proactively build resources that improve clarity and efficiency</li>
<li>Support workflows and collaboration across IT and AVL</li>
</ul>
<div><p><b>Ordering &amp; Project Support:</b></p>
<ul>
<li>Assist with ordering technology and AVL equipment with strong stewardship</li>
<li>Support project coordination, timelines, and communication</li>
<li>Help move initiatives forward by managing details and staying organized</li>
<li>Assist with vendor selection and vetting</li>
<li>Coordinate RFPs for larger quotes</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>What Success Looks Like &amp; Key Attributes</b></h3><div>
<ul><li>Staff and volunteers feel supported, understood, and cared for</li>
<li>Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence</li>
<li>Communication is proactive, setting clear expectations and next steps, with warmth and professionalism</li>
<li>Documentation is easy to follow and reduces confusion</li>
<li>Projects and purchasing processes are organized and reliable</li>
<li>Stays engaged, solves problems, and doesn&rsquo;t let details fall through the cracks</li>
<li>Self-motivated, reliable, and driven</li>
</ul></div><h3 class="jobSectionHeader"><b>Personal Qualifications</b></h3><div>
<ul><li>Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.</li>
<li>Supports LCBC&rsquo;s mission, priorities, philosophy of ministry, and doctrinal statement.</li>
<li>Supports LCBC&rsquo;s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.</li>
<li>Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.</li>
<li>Shows a desire to grow, develop, and mature, both spiritually and professionally.</li>
<li>Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.</li>
<li>Be an LCBC Partner or willing to become a Partner within 60 days of employment.</li>
</ul></div><h3 class="jobSectionHeader"><b>Benefits We Offer</b></h3><div>
<ul><li>Competitive medical, dental and vision coverage</li>
<li>Retirement plan contribution and employer match</li>
<li>Annual counseling benefit</li>
<li>Flexible schedules</li>
<li>Generous and immediate paid time-off</li>
<li>Casual dress</li>
<li>Quarterly professional and spiritual development days</li>
<li>Intentional investment in personal and professional development</li>
</ul></div><div><b>Evaluation:</b></div>
<div>The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.</div></div>

Help Desk Specialist

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Help Desk Specialist