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Learners Point Academy

About the Company Learners Point Academy is one of Dubai's leading professional training institutes offering a wide range of training courses covering IT, Finance, Management, HR, Logistics, ERP, and leadership for corporates, working professionals, job seekers, and students.Learners Point&rsquo;s current training methods and delivery models have been continuously researched, updated, and fine-tuned past 24 years with the best in the industry faculties creating an un parallel edge in conceptualizing a vast range of coursesJob OverviewWe are looking for a proactive and customer-focused Customer excellence specialist to join our onsite team. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience. This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.Key Responsibilities for customer excellence specialist:&middot; Manage customer interactions via phone, email, and chat in a professional and timely manner. LMS operations skills Mandatory&middot; Provide accurate and complete information about products and services.&middot; Resolve customer issues effectively and ensure satisfaction through follow-ups.&middot; Maintain and update customer information using CRM tools.&middot; Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations.&middot; Identify opportunities to improve processes and enhance service quality.&middot; Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks.Required Skills &amp; Qualifications&middot; Bachelor's degree in any discipline.&middot; 1-3 years of experience in customer support, client servicing, or a related role preferably from an Ed tech organization, immediate joiners preferred.&middot; Excellent verbal and written communication skills.&middot; Strong problem-solving abilities, active listening skills, and a customer-first mindset.&middot; Ability to work independently, multitask, and perform under pressure.Good to Have&middot; Knowledge of ticketing systems and live chat tools.&middot; Exposure to handling international customer interactions.What We OfferCompetitive salaryCollaborative, fast-paced, and growth-oriented work cultureContinuous learning opportunities and a clear path for career advancementJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Excellence: 1 year (Required)</li><li>LMS/CRM: 1 year (Required)</li><li>Operation Executive: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Operations Executive/Customer Excellence Executive

Join Learners Point Academy and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Learners Point Academy

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Operations Executive/Customer Excellence Executive