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Learning Care

Learning Care is dedicated to nurturing childhood with love, providing safe and caring early education for children from infancy through school age for over 50 years. They partner with families to ensure children feel valued, build friendships, and develop a lifelong love of learning. Their mission emphasizes compassion and purpose, supporting families and empowering educators to make quality care accessible and meaningful. Learning Care operates more than 1,110 locations nationwide, offering various early childhood education programs.

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 Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:
 
 
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 You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
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 You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
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 You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
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 You want recognition. We provide a positive, fun workplace where employees are appreciated.
 
 
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 The
 
 Level 1 Help Desk Agent
 
 serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to Level 2/Level 3 support teams as needed.
 
 
 
 Work hours:
 
 8:30am-5:30pm Monday-Friday
 
 
 
 Hybrid schedule:
 
 2 days each week in-office (Wednesday and Thursdays)
 
 
 
 Minimum Job Qualifications:
 
 
 
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 Experience in a help desk, technical support, or customer service role required.
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 Working knowledge of Windows 11 operating system; macOS familiarity a plus.
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 Familiarity with Active Directory user and group management, including password resets and account provisioning.
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 Understanding of basic network topology and hardware. How devices connect from the ISP modem to the router, to switches, and out to end-user devices.
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 Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
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 Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
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 Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
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 Customer-focused mindset with a professional, patient, and empathetic demeanor.
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 High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred
 
 
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 Essential Functions:
 
 
 
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 Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
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 Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
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 Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
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 Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
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 Escalate unresolved or complex tickets to Level 2/Level 3 teams with thorough documentation of all troubleshooting steps taken.
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 Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
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 Maintain ownership of tickets until resolution or proper handoff is confirmed.
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 Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
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 Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.
 
 
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 Other Skills and Abilities:
 
 
 
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 CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
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 ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
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 Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
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 Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
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 Experience with VoIP phone hardware and setup (desk phones, PoE switches, cabling) is a plus.
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 Multilingual communication skills a plus.
 
 
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 Compensation and Benefits:
 
 
 
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 Compensation based on position, education and experience. Bi-weekly paid.
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 $23.42-26.50 hourly rate.
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 This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
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 Health and Wellness Benefits
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 Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare &amp; dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
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 Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
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 Employee perks/discounts
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 Education assistance including tuition reimbursement
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 Childcare discount available to all employees
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 Corporate partner Discounts
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 This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
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 Applications accepted through 8/7/26.
 
 
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 Learning Care is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.
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IT Help Desk Agent - Hybrid - Novi, MI

<div><div>The Assistant Director is responsible for the safe, effective operation of the school with the School Director, to achieve Learning Care Group&rsquo;s safety vision. In the Director&rsquo;s absence, the Assistant Director has sole responsibility for the school. The Assistant Director assists in the promotion of the social, physical, and intellectual growth of the children. 
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Our Assistant Directors are:</div><ul><li>
Accountable! Ensure the school is operating in accordance with company and state licensing standards.</li><li>
Responsible! Foster an educational, caring, safe environment for the children and parents.</li><li>
Creative! Spark imagination, build self-esteem, and help children discover new things each day.</li><li>
Positive! Promote the positive image of the company and play a major role in making the company a provider of choice for the communities we serve.</li><li>
Team-oriented! Recruit, select, and retain quality staff.</li><li>
Dedicated! Help achieve profitability for the company.</li></ul><div></div><div> 
Job Requirements:</div><ul><li>
Must be at least 21 years of age.</li><li>
Must have 2 years of Assistant Director experience in a licensed child care facility.</li><li>
Associates or Bachelors in ECE or related field is preferred.</li><li>
Must meet state requirements for education and our center/school requirements.</li></ul> 

About Learning Care Group: 
What we do is who we are. Simply put, we care. (It&rsquo;s right there in the name.) We strive to make a positive impact on every child, their families, and the communities we serve every day. That&rsquo;s where you come in. Be an expert in early education and child care, and lead the way to a brighter future&mdash;theirs, and yours. Share your talents and discover your potential as we achieve our goal to drive learning innovations, be a champion for children, and move education forward. You provide the spark that lights their path. And ignites your career.We invite you to be part of our story&mdash;and to start crafting your own.</div>

Assistant Director - Preschool

Join Learning Care and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Learning Care

About Company

IT Help Desk Agent - Hybrid - Novi, MI

Assistant Director - Preschool

Assistant Director - Preschool