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Learnyst

<div>
 
 
 Job Title: Customer Success Associate (CSA)
 
 
 
 
 Experience:
 
 1-2 Years
 
 
 
 Open Positions:
 
 2
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for
 
 Customer Success Associates
 
 to support our growing customer base. This role is ideal for
 
 freshers or early-career professionals
 
 who want to build a career in
 
 SaaS, customer success, and account management
 
 .
 
 
 You will work closely with
 
 CSMs, Team Lead, Sales, Support, and Product teams
 
 to ensure customers successfully adopt our platform and achieve their goals.
 
 
 
 
 
 
 Salary :
 
 
 <ul>
 <li>
 4-5 LPA
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Engagement &amp; Onboarding
 
 
 <ul>
 <li>
 Assist in
 
 customer onboarding
 
 and platform walkthroughs
 </li>
 <li>
 Guide customers on
 
 basic feature usage
 
 </li>
 <li>
 Ensure customers complete initial setup successfully
 </li>
 <li>
 Conduct follow-ups via
 
 email, calls, and WhatsApp
 
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Account Management
 
 
 <ul>
 <li>
 Update and manage customer data in
 
 HubSpot CRM
 
 </li>
 <li>
 Track customer lifecycle stages and engagement status
 </li>
 <li>
 Log interactions, notes, and follow-up tasks
 </li>
 </ul>
 
 
 
 
 
 Subscription &amp; Billing Support
 
 
 <ul>
 <li>
 Coordinate with the billing team using
 
 Zoho
 
 </li>
 </ul>
 
 
 Assist customers with:
 
 
 <ul>
 <li>
 Subscription plans
 </li>
 <li>
 Renewals
 </li>
 <li>
 Invoice-related queries
 </li>
 <li>
 Escalate billing issues when required
 </li>
 </ul>
 
 
 
 
 
 Customer Health &amp; Reporting
 
 
 <ul>
 <li>
 Guide customers from time to time to scale their coaching / training courses online
 </li>
 <li>
 Monitor customer usage via
 
 internal reporting tools
 
 </li>
 <li>
 Identify inactive or at-risk customers
 </li>
 <li>
 Share insights with CSMs for proactive intervention
 </li>
 </ul>
 
 
 
 
 
 Issue Handling &amp; Escalation
 
 
 <ul>
 <li>
 Handle first-level customer queries
 </li>
 <li>
 Escalate technical or complex issues to:
 </li>
 <li>
 Customer Success Manager
 </li>
 <li>
 Support / Tech team
 </li>
 <li>
 Ensure timely follow-up and resolution
 </li>
 </ul>
 
 
 
 
 
 Feedback &amp; Documentation
 
 
 <ul>
 <li>
 Collect customer feedback and feature requests
 </li>
 <li>
 Maintain SOPs, FAQs, and internal documentation
 </li>
 <li>
 Support CS team in process improvement initiatives
 </li>
 <li>
 Maintain clear written email communications with customers
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 0&ndash;1 year experience (Freshers welcome)
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 Basic understanding of
 
 CRM tools (HubSpot preferred)
 
 </li>
 <li>
 Technical background understanding
 </li>
 <li>
 Willingness to learn SaaS products
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Good follow-up and time management skills
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Exposure to
 
 Zoho (Billing/Subscriptions)
 
 </li>
 <li>
 Basic Excel / Google Sheets knowledge
 </li>
 <li>
 Prior internship or project in customer support or SaaS
 </li>
 <li>
 Familiarity with ticketing or support tools
 </li>
 </ul>
 
 
</div>

Customer Success Associate

Join Learnyst and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Customer Success Associate