Qureos Mentor

Leeds West Groups

Summary
 
An Assistant Store Manager exemplifies professional integrity, strong leadership skills, business acumen, knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the management of daily business operations. An Assistant Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.
 
Essential Functions, Duties, and Responsibilities
 
<ul>
<li>Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.</li>
<li>Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.</li>
<li>Assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement.</li>
<li>Assist in developing and implementing strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.</li>
<li>Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.</li>
<li>Assist with overseeing, analyzing, managing, and controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management, injury, and damage claims, and more to support business objectives and meet budget targets.</li>
<li>Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.</li>
<li>Assist with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.</li>
<li>Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.</li>
<li>Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.</li>
<li>Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.</li>
<li>Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.</li>
<li>Perform other duties as assigned.</li>
</ul>
Supervisory Responsibilities
 
<ul>
<li>Assist the Store Manager to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.</li>
<li>Participate in and provide recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees.</li>
<li>Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.</li>
<li>Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.</li>
<li>Assist in managing the workflow, quality of work, and work schedules for all employees.</li>
<li>Act and operate as the Store Manager in the absence of the Store Manager (regular days off, PTO, etc.)</li>
</ul>
Required Competencies
 
<ul>
<li>Strong sense of integrity.</li>
<li>Excellent people management skills.</li>
<li>Excellent analytical, decision-making, and problem-solving skills.</li>
<li>Excellent active listening skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal, supervisory, diplomacy, and leadership skills.</li>
<li>Excellent sales and customer service skills.</li>
<li>Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.</li>
<li>Strong technical knowledge of automotive systems, diagnostics, and repair procedures.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent time management skills.</li>
<li>Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).</li>
<li>Proficient in inventory and expense management.</li>
<li>Ability to thrive in a high-paced sales environment.</li>
<li>Ability to provide and receive constructive feedback.</li>
<li>Ability to manage priorities, multitask, and complete objectives with minimal supervision.</li>
<li>Ability to meet consistent attendance expectations.</li>
</ul>
Required Education, Credentials, and Experience
 
<ul>
<li>Minimum age requirement of eighteen years.</li>
<li>An active and unrestricted driver’s license is required.</li>
<li>A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.</li>
<li>A minimum of three years of related experience is required.</li>
<li>A minimum of three years of managerial experience is preferred.</li>
</ul>
Work Authorization & Employment Eligibility
 
<ul>
<li>Must be legally authorized to work within the United States while employed by Leeds West Groups.</li>
<li>Successful completion of background check.</li>
<li>Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.</li>
</ul>
Workplace Culture, Conduct, and Expectations
 
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.
 
Work Environment
 
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
 
Physical Demands
 
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
 
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.
 
Position Type/Expected Hours of Work
 This full-time, hourly non-exempt, onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
 
Travel
 
This position requires up to 100% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
 
Equal Employment Opportunities
 
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
 
Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.
 
Other Duties
 
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 
Benefits
 
<ul>
<li>Health, dental, and vision insurance</li>
<li>Flexible and health savings account options</li>
<li>Retirement savings plan</li>
<li>Voluntary life and disability insurance plans</li>
<li>Paid time off and holidays</li>
<li>Pay incentive programs</li>
<li>Performance awards</li>
<li>Professional development opportunities and reimbursements</li>
<li>Employee discounts on automotive services and products</li>
<li>Paid uniforms</li>
</ul>

Experienced Service Manager

Summary
 
A Sales Associate exemplifies professional integrity, strong teamwork skills, knowledge of automotive industry practices and procedures, and a passion for sales and delivering quality work, exceptional customer service and interpersonal communications, and exceeding business goals while supporting the management of daily business operations. A Sales Associate must exercise discretion and independent judgment with respect to matters that significantly impact business operations.
 
Essential Functions, Duties, and Responsibilities
 
<ul>
<li>Support the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.</li>
<li>Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.</li>
<li>Listen to needs and provide knowledgeable advice and recommendations for automotive repair services.</li>
<li>Promote automotive repair and maintenance services to customers by explaining service offerings, benefits, and pricing.</li>
<li>Identify upsell opportunities and recommend additional services or products to meet customer needs and increase sales revenue.</li>
<li>Utilize promotional materials, special offers, incentives, and standard operating procedures to encourage customers to book appointments and return for future service needs.</li>
<li>Coordinate with automotive technicians and other staff to ensure timely, efficient, and accurate completion of appointments.</li>
<li>Schedule service appointments based on availability, service requirements, optimal workflow, and maximum profitability.</li>
<li>Follow up with customers to confirm appointments, remind them of upcoming service appointments, and address any scheduling changes or conflicts.</li>
<li>Maintain accurate customer records, service histories, and appointment schedules in the company's database or management system.</li>
<li>Process service orders, invoices, and payments accurately and efficiently.</li>
<li>Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.</li>
<li>Assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement.</li>
<li>Assist with controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.</li>
<li>Acts as a key holder for the facility and successfully fulfills opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.</li>
<li>Assist with analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.</li>
<li>Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.</li>
<li>Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.</li>
<li>Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.</li>
<li>Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.</li>
<li>Support Store Manager to foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals and provide legendary customer service.</li>
<li>Perform other duties as assigned.</li>
</ul>
Supervisory Responsibilities
 
<ul>
<li>None</li>
</ul>
Required Competencies
 
<ul>
<li>Strong sense of integrity.</li>
<li>Excellent active listening skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal, diplomacy, and customer service skills.</li>
<li>Excellent sales skills.</li>
<li>Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.</li>
<li>Strong technical knowledge of automotive systems, diagnostics, and repair procedures.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent analytical, decision-making, and problem-solving skills.</li>
<li>Excellent time management skills.</li>
<li>Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).</li>
<li>Proficient in inventory and expense management.</li>
<li>Ability to thrive in a high-paced sales environment.</li>
<li>Ability to provide and receive constructive feedback.</li>
<li>Ability to manage priorities, multitask, and complete objectives with minimal supervision.</li>
<li>Ability to meet consistent attendance expectations.</li>
</ul>
Required Education, Credentials, and Experience
 
<ul>
<li>Minimum age requirement of eighteen years.</li>
<li>An active and unrestricted driver’s license is required.</li>
<li>A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.</li>
<li>A minimum of one year of related experience is preferred.</li>
<li>Prior industry knowledge and/or experience is required.</li>
</ul>
Work Authorization & Employment Eligibility
 
<ul>
<li>Must be legally authorized to work within the United States while employed by Leeds West Groups.</li>
<li>Successful completion of background check.</li>
<li>Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.</li>
</ul>
Workplace Culture, Conduct, and Expectations
 
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.
 
Work Environment
 
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
 
Physical Demands
 
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
 
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.
 
Position Type/Expected Hours of Work
 This full-time, overtime exempt, onsite position requires at least 32 hours per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
 
Travel
 
This position requires up to 50% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
 
Equal Employment Opportunities
 
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
 
Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.
 
Other Duties
 
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 
Benefits
 
<ul>
<li>Health, dental, and vision insurance</li>
<li>Flexible and health savings account options</li>
<li>Retirement savings plan</li>
<li>Voluntary life and disability insurance plans</li>
<li>Paid time off and holidays</li>
<li>Pay incentive programs</li>
<li>Performance awards</li>
<li>Professional development opportunities and reimbursements</li>
<li>Employee discounts on automotive services and products</li>
<li>Paid uniforms</li>
</ul>

Summary
 
A General Service Technician exemplifies professional integrity, strong teamwork skills, basic knowledge of the automotive industry, basic automotive diagnostic and repair knowledge and skills, utilization of the latest technology, tools, and equipment, a willingness to learn and grow in a fast-paced environment, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the daily operations of the business.
 
Essential Functions, Duties, and Responsibilities
 
<ul>
<li>Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, and more, to ensure vehicle reliability and longevity.</li>
<li>Assist with and conduct comprehensive vehicle inspections to identify potential mechanical, electrical, maintenance, or other automotive needs and safety concerns.</li>
<li>Complete repairs and maintenance tasks efficiently and accurately.</li>
<li>Utilize diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems efficiently and accurately.</li>
<li>Ensure all repair and maintenance work meets manufacturer specifications and industry standards for quality and safety.</li>
<li>Perform quality control checks and test-drive vehicles to verify repairs and diagnose any remaining issues.</li>
<li>Immediately raise any accidents or other service issues that require service work beyond what was originally scheduled or otherwise raise safety concerns to the Store Manager or Service Manager.</li>
<li>Complete test drives correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.</li>
<li>Prepare and maintain thorough, consistent, and accurate inspection records in accordance with company procedures and best practices and clearly communicate service recommendations and needs to sales and management staff.</li>
<li>Communicate effectively and professionally with customers to explain repair recommendations, provide estimates, and address any questions or concerns.</li>
<li>Provide legendary customer service and ensure customer satisfaction by promptly providing accurate and quality automotive services and maintaining a professional and courteous demeanor.</li>
<li>Collaborate with senior Automotive Technicians, management staff, and other team members to coordinate workflow and ensure efficient service delivery.</li>
<li>Abide by and promote workplace safety requirements and best practices to minimize and reduce workplace safety concerns, injuries, and damages, and maximize team compliance with OSHA and company safety policies, procedures, and industry best practices.</li>
<li>Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.</li>
<li>Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.</li>
<li>Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.</li>
<li>Perform other duties as assigned.</li>
</ul>
Supervisory Responsibilities
 
<ul>
<li>None</li>
</ul>
Required Competencies
 
<ul>
<li>Strong sense of integrity.</li>
<li>Excellent active listening skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal, diplomacy, and customer service skills.</li>
<li>Knowledge of the automotive industry.</li>
<li>Strong technical knowledge of automotive systems, diagnostics, and repair procedures.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent analytical, decision-making, and problem-solving skills.</li>
<li>Proficient with computer and software systems.</li>
<li>Proficiency in diagnostic tools and equipment, including scan tools, multimeters, and computerized diagnostic software, and Digital Vehicle Inspections (DVI).</li>
<li>Strong and clear understanding and knowledge of the proper use of shop equipment, tools, and fluids.</li>
<li>Ability to adapt to rapidly changing automotive technologies, methods, and best practices.</li>
<li>Proficient in inventory and expense management.</li>
<li>Ability to thrive in a high-paced sales environment.</li>
<li>Ability to provide and receive constructive feedback.</li>
<li>Ability to manage priorities, multitask, and complete objectives with minimal supervision.</li>
<li>Ability to meet consistent attendance expectations.</li>
</ul>
Required Education, Credentials, and Experience
 
<ul>
<li>Minimum age requirement of eighteen years.</li>
<li>An active and unrestricted driver’s license is required.</li>
<li>A high school diploma or equivalent is preferred.</li>
<li>A minimum of one year of related experience is preferred.</li>
</ul>
Work Authorization & Employment Eligibility
 
<ul>
<li>Must be legally authorized to work within the United States while employed by Leeds West Groups.</li>
<li>Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.</li>
</ul>
Workplace Culture, Conduct, and Expectations
 
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.
 
Work Environment
 
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
 
Physical Demands
 
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
 
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.
 
Position Type/Expected Hours of Work
 This full-time, onsite position requires at least 32 hours per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
 
Travel
 
This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
 
Equal Employment Opportunities
 
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
 
Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request reasonable accommodation, please contact Human Resources.
 
Other Duties
 
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 
Benefits
 
<ul>
<li>Health, dental, and vision insurance</li>
<li>Flexible and health savings account options</li>
<li>Retirement savings plan</li>
<li>Voluntary life and disability insurance plans</li>
<li>Paid time off and holidays</li>
<li>Pay incentive programs</li>
<li>Performance awards</li>
<li>Professional development opportunities and reimbursements</li>
<li>Employee discounts on automotive services and products</li>
<li>Paid uniforms</li>
</ul>

Experienced General Service Technician

Join Leeds West Groups and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Leeds West Groups

ABOUT_COMPANY

Experienced Service Manager

Experienced Service Manager

Experienced General Service Technician