Qureos Mentor

Legal Aid of Nebraska

<div>Description: 
Unit Director, Client Access &amp; Pro Bono
UNIT/PROGRAM: Access
FSLA STATUS: Exempt
REPORTS TO: Director of Compliance &amp; Operations
Created/Updated: November 2025
Position Summary
The Director of Client Access, Self-Help, and Pro Bono Services is a senior leadership position responsible for advancing Legal Aid of Nebraska&rsquo;s statewide strategy to ensure equitable access to civil legal services. This role integrates Legal Aid&rsquo;s key access-to-justice functions &mdash; Access and Community Engagement, Intake and Coordinated Service Delivery, Self-Help Services, and Pro Bono and Volunteer Engagement &mdash; under one unified vision.
The Director provides strategic oversight and program leadership, ensuring Legal Aid&rsquo;s access systems are efficient, inclusive, and client-centered. The role involves leading the development of outreach partnerships, managing intake operations, overseeing self-help and assisted legal services, and strengthening pro bono engagement statewide.
Essential Functions
Strategic Leadership and Program Design<ul><li>
Develop and lead a unified, statewide access-to-justice framework that integrates intake, self-help, pro bono, and outreach services.</li><li>
Implement strategic plans to promote equitable access through partnerships, community engagement, and referral systems.</li><li>
Collaborate with executive leadership and unit directors to align access and service delivery priorities.</li><li>
Identify and apply innovative technologies to improve access, triage, and service coordination.</li><li>
Establish and monitor program goals, outcomes, and metrics in alignment with Legal Aid&rsquo;s mission and funder expectations.</li></ul>
Community Engagement and External Partnerships<ul><li>
Oversee statewide community outreach and engagement strategies to expand equitable access to services.</li><li>
Foster partnerships with law schools, firms, bar associations, and civic organizations to build Nebraska&rsquo;s pro bono and access-to-justice infrastructure.</li><li>
Represent Legal Aid on committees, commissions, and task forces to advocate for systemic access improvements.</li></ul>
Intake and Coordinated Service Delivery<ul><li>
Oversee centralized intake operations to ensure quality, consistency, and accessibility across all platforms (phone, online, and walk-in).</li><li>
Develop and implement intake policies, procedures, and training that ensure efficient and equitable service delivery.</li><li>
Collaborate with substantive unit directors to coordinate case triage and referrals.</li><li>
Ensure compliance with Legal Services Corporation (LSC) intake requirements.</li></ul>
Self-Help and Access to Justice Oversight<ul><li>
Supervise and support the Self-Help Coordinator and related staff.</li><li>
Lead the development and maintenance of self-help resources, including online tools, forms, and handbooks.</li><li>
Ensure consistent quality and client experience in assisted self-help services.</li><li>
Track and evaluate self-help initiatives using data-driven reporting and feedback systems.</li></ul>
Pro Bono and Volunteer Engagement<ul><li>
Direct statewide pro bono and volunteer recruitment, onboarding, and retention strategies.</li><li>
Cultivate relationships with educational institutions, professional associations, and community partners to grow volunteer participation.</li><li>
Oversee compliance with LSC Private Attorney Involvement (PAI) requirements.</li><li>
Collaborate with Development and Communications teams to enhance visibility and recognition of pro bono efforts.</li></ul>
Organizational Leadership<ul><li>
Supervise, mentor, and evaluate program managers and staff.</li><li>
Promote innovation, inclusion, and teamwork across departments.</li><li>
Support grant development and reporting for access-to-justice initiatives.</li><li>
Serve as part of Legal Aid&rsquo;s Leadership Team, contributing to statewide program planning and implementation.</li></ul>
Requirements:

Qualifications
Basic Requirements:<ul><li>
Juris Doctor (J.D.) from an accredited law school.</li><li>
Licensed to practice law in Nebraska, or eligible for prompt admission.</li><li>
Minimum of seven (7) years in civil legal services, nonprofit management, or access-to-justice work.</li><li>
Experience in a leadership role managing statewide or multi-site access, self-help, or volunteer programs.</li></ul>
Preferred Requirements:<ul><li>
Knowledge of Legal Services Corporation (LSC) regulations, pro bono program design, and legal technology platforms.</li><li>
Experience supervising attorneys, coordinators, or paralegals.</li><li>
Strategic planning and leadership in access-to-justice or nonprofit legal services.</li><li>
Strong program management, analytical, and organizational skills.</li><li>
Excellent communication, interpersonal, and collaboration skills.</li><li>
Demonstrated ability to lead cross-functional teams and manage multiple priorities.</li><li>
Experience building partnerships with courts, law schools, bar associations, and community organizations.</li><li>
Background in program evaluation and data-informed decision-making.</li><li>
Bilingual proficiency in English and Spanish (or another language commonly spoken by clients).</li></ul>
Physical Requirements:<ul><li>
Primarily office-based with general office conditions</li><li>
Must be able to remain in a stationary position for extended periods and operate standard office equipment</li><li>
Ability to travel across the state as needed for client meetings, court appearances, and outreach events.</li><li>
Must be able to lift up to 15 pounds at times.</li></ul></div>

Unit Director, Client Access & Pro Bono

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Unit Director, Client Access & Pro Bono