Qureos Mentor

LEGOLAND® Dubai Resort

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 Scope of work (JOB PURPOSE)
 
 
 
 
 
 
 Rides and Attractions Attendants will ensure the highest safety standards are achieved and maintained throughout the daily operation of the LEGOLAND Dubai rides and attractions, in accordance with Dubai Parks and Resorts and Merlin safety standards. They will ensure that they follow all procedures and training to ensure behavior where the health and safety of our guests and staff is of paramount importance whilst aiming to provide the highest standards service and guest satisfaction, they will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency within their level of influence.
 
 
 
 
 
 Conditions of Work:
 
 
 
 
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 Attendants will spend most of their time on allocated ride positions. These will often be outside and will nearly always involve standing. With this in mind, a good level of physical fitness is a must. All training and documentation is in English so written and spoken English is required.
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 </ul>
 
 
 
 
 Role Overview:
 
 
 
 
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 The role of an Attendant is to be professional, well trained, responsible and vigilant at all times when working in LEGOLAND Dubai.
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 Main Responsibilities
 
 
 
 
 
 
 Quality of Work
 
 
 
 
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 To become an Attractions Attendant staff will be well-trained by certified trainers of the department in order to deliver the necessary skills for each position.
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 To understand and follow all Merlin Safety Standards, Standard Operating Procedures and Emergency Actions Plans in order to have in-depth knowledge of the operational requirements and protocols.
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 To operate the rides and attractions in accordance with the Standard Operating Procedures in conjunction with the manufacturer&rsquo;s guidelines and recommended operational methods in order to ensure that all Guests are safe on the ride/s while maintaining highest customer service standards.
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 Customers Satisfaction
 
 
 
 
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 To exude a friendly, helpful and cheerful attitude while communicating effectively with guests and fellow colleagues.
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 To completely satisfy each guest by greeting, helping and protecting them while maintaining a professional appearance at all times and maintain overall cleanliness of the park in order to contribute to the success of the organization.
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 Health &amp; Safety
 
 
 
 
 
 To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.
 
 
 
 
 
 To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:
 
 
 
 
 
 &bull; Following reasonable instruction related to health &amp; safety.
 
 
 &bull; Reporting dangerous situations or deficiencies in health &amp; safety arrangements.
 
 
 &bull; To only use work equipment in accordance with training.
 
 
 &bull; To not interfere or misuse anything provided for the purposes for health &amp; safety.
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 
 
 
 High school or equivalent level of education
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 Physically fit.
 
</div>

Attractions Attendant

<div>
 
 Scope of work (JOB PURPOSE)
 
 
 
 
 
 The Entertainment &amp; Events (E&amp;E) department in LEGOLAND Dubai creates opportunities for memorable guest experiences within the park. That is through performances, shows, characters and annual events driven by the LEGO brand delivery and an extensive level of guest services.
 
 
 
 
 
 Show Captains in the Entertainment and Events department may perform work behind the scenes or direct tasks assigned by Team Leaders or Supervisor, and any Events &amp; Entertainment related activities assigned. This may include training for new tasks or random street acts depending on event, seasonal and festive requirement. Show Captains will also work closely with the Entertainments &amp; Events Team Leader to help choreograph performances for the events across the year.
 
 
 
 
 
 Maintains a safe environment and high standard of guest service throughout character/performing process. Supports and assists the Events &amp; Entertainment Management team at all times.
 
 
 
 
 
 Show Captains will also serve, at times, as an easily recognizable &ldquo;signature&rdquo; representation of LEGOLAND Dubai. Entertains guests and promotes LEGOLAND Dubai on a daily basis throughout the park and at periodic off- site special events.
 
 
 
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 
 Provides unique entertainment and interactive appearance for guests at LEGOLAND Dubai by taking every opportunity to interact with guests throughout the park
 
 
 
 
 
 Character Work:
 
 
 
 
 
 Walking Character consists of 2 segments (Costume Character and Face Character)
 
 
 
 Costume Character:
 
 Is the mascot that represent LEGOLAND Dubai
 
 
 
 Face Character
 
 : Any dress up costumes that will be related in the park activity, such as, &ldquo;Friends&rdquo; characters
 
 
 
 
 
 Each Costume Character will be provided a Chaperone to assist them in the park. At times, Face Character will need to be doing appearance by themselves without any assistance from the Chaperone.
 
 
 
 
 
 You shall entertain, amuse and create interactive activities for guests in the park
 
 
 
 
 
 Ensures a quick and efficient entry and exit at each City Stage, FACTORY Tour and Castle Stage facilities
 
 
 
 
 
 Act as an usher to facilitate the easy movement of guests, control crowds, answers guest enquiries and provide seating direction
 
 
 
 
 
 To assist in the preparation for all Park Events including seasonal/festive events both in park and off site
 
 
 
 
 
 Assist in all Events as needed including Building Experiences, additional park activities etc.
 
 
 
 
 
 To maintain a safe environment and a high standard of Guest Services throughout the guest&rsquo;s interactions process. You are to support and assist in the day-to-day Entertainment Operations
 
 
 
 
 
 Shall be easily recognized by guests as the &ldquo;signature&rdquo; representation of LEGOLAND Dubai
 
 
 
 
 
 Offers and provides assistance with any mobility devices or strollers as required by the Guest
 
 
 
 
 
 Aids in creating an atmosphere of anticipation before each show and acts as a link between cast and audience. Interact and encourage audience participation with the cast
 
 
 
 
 
 Provides park information as requested by Guests. Maintains a stock of Park Guides and Showtimes
 
 
 
 
 
 Undertakes training in dealing efficiently with all emergency situations
 
 
 
 
 
 Demonstrates a primary concern for the safety and comfort of Guests as they enter and exit LEGOLAND Dubai City Stage facilities
 
 
 
 
 
 Carries out all duties and responsibilities within the guidelines of LEGOLAND Dubai policies and procedures
 
 
 
 
 
 Choreograph dance performances to the front liners ensuring the team are competent before the event
 
 
 
 
 
 Support the Entertainments &amp; Events management team in auditions and recruitment for new front liners for the department
 
 
 
 
 
 
 Additional Responsibilities:
 
 
 
 
 
 
 Expected to perform shifts to monitor night installation, coordination between relevant department and ensuring contractors/suppliers comply to Health &amp; Safety regulations to work in park.
 
 
 
 
 
 May perform work behind scenes or direct tasks assigned by immediate superior i.e. show runner, floor coordinator for stage performance, Minifigure Ambassador, and any technical assignments required to ensure an event or show flow runs smooth.
 
 
 
 
 
 
 Physical Demands:
 
 
 
 
 
 
 Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities
 
 
 
 
 
 Intermittent and prolonged standing and walking to move about the park site, and interact with employees and guests
 
 
 
 
 
 Ability to climb stairs to gain access to upper level of buildings
 
 
 
 
 
 Able to be under the sun for a long time and able to be in the costume for maximum 30 minutes
 
 
 
 
 
 Physically fit, no constant sickness.
 
 
 
 
 
 Flexibility to work evenings, weekends and holidays as needed
 
 
 
 
 
 
 Health &amp; Safety
 
 
 
 
 
 
 To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.
 
 
 
 
 
 To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:
 
 
 
 
 
 &bull; Following reasonable instruction related to health &amp; safety
 
 
 &bull; Reporting dangerous situations or deficiencies in health &amp; safety arrangements
 
 
 &bull; To only use work equipment in accordance with training
 
 
 &bull; To not interfere or misuse anything provided for the purposes for health &amp; safety
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 
 
 
 
 
 Required Experience:
 
 
 
 
 
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 <li>
 A minimum of 1-year experience in an Operational role in hospitality/entertainment
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 Strong background and knowledgeable in live shows and performances
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 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
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 Good communication of both spoken and written English is required
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 Basic knowledge on Microsoft Office, email etc
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 Additional Experience
 
 
 
 
 
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 Previous experience is the following fields; Entertainment, Theme park, Childcare
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 </ul>
</div>

Entertainments & Events Show Captain

<div>
 
 
 Scope of work (JOB PURPOSE)
 
 
 
 
 
 
 Assistant Manager plays a crucial role in ensuring the smooth operation and safety of all equipment&rsquo;s and facilities within the resort. This position involves assisting the MEP Manager in overseeing the maintenance team, handling repairs, scheduling statutory inspections, park motor vehicles, mechanized plant, all buildings and ensuring compliance with safety standards and regulations. The role involves supporting the shifts within the engineering department and the focus is on maximizing the facility and equipment availability and ensuring operational safety. This role requires strong leadership skills to effectively plan, prepare, and oversee the engineering teams' activities throughout the operation.
 
 
 
 
 
 
 Main Responsibilities
 
 
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 To manage unplanned maintenance, planned preventative maintenance and safety checks.
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 To lead teams of engineering personnel to administer the PPM, breakdown service and safety checks in line with company procedures that will facilitate excellent facility availability and safety for our guests and staff.
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 To work as operational engineer carrying out Planned Preventative Maintenance.
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 To ensure that PPM documentation is completed in a timely manner in line with department procedures.
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 To assist the engineering management team with all aspects of the daily running of the engineering department. All with the aim of maximizing ride, facility and equipment availability and safety in operation.
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 To liaise with external bodies to ensure compliance with all regulatory requirements (DM, DEWA, DCD, HACCP etc.)
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 To ensure engineering department audits are carried out as per company procedures.
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 To assist with the administration of weekly and monthly work rosters, for department members, to ensure correct levels are maintained against operational demand.
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 To have input in devising and implementing strategies for the efficient operation and management of the engineering team to fault find and administer route cause remedial work.
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 To represent the engineering department at internal park meetings.
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 To communicate relevant information between shift change.
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 Forecast and maintain required spares and consumables in system.
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 Creates, evaluate, and maintain departmental policies applicable to current work settings.
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 Train subordinates on how to level up technical know-how and source for applicable trainings to enhance knowledge
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 To produce risk assessments as appropriate and as necessary.
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 Directs, supervises, and mentors supervisor and Technician activities in line with Departmental objectives
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 Plan, delegate, and discuss with subordinates on how to align workload based on KPI&rsquo;s set by management.
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 Assist &amp; train technicians regarding complex system.
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 Answer emails in line with other department&rsquo;s queries and demands.
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 Perform other related duties as requested by management
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 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Qualified to at least C&amp;G level 3, or approved equivalent, in either mechanical or electrical engineering supplemented by at least 5 years&rsquo; experience of working in ideally a Hotel environment, or other comparable facility jobs at a supervisory or management level.
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 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 <ul>
 <li>
 Ideally a working knowledge of DM, DEWA, DCD and HACCP requirements.
 </li>
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 A full working knowledge of appropriate engineering related statutory requirements e.g. certification and safe use of lifting equipment, C.O.S.H.H., safe use and written schemes of pressure vessels, general responsibilities for the maintenance of a Safe Working Environment under the Health &amp; Safety at Work Act etc.
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 Ability to read blueprints and control drawings.
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 Ability to work in various weather conditions, heights, and confined spaces, and lift heavy equipment as required.
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 Problem solving and trouble shooting skills.
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 Ability to work well under pressure and deadlines.
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</div>

Assistant Manager – MEP Maintenance

<div>
 
 
 Role Purpose:
 
 
 
 LEGOLAND&reg; Dubai Resort is the only LEGOLAND Resort in the Middle East, home to two theme parks (LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park) and a fully themed hotel &mdash; all built on the belief that learning through play is one of the most powerful ways to create lasting memories for families.
 
 
 
 
 
 As Marketing Performance &amp; CRM Specialist you will sit at the heart of how we connect with guests, grow our visitation, and build loyalty through data-led decision making and best-in-class campaign execution.
 
 
 You will manage performance reporting across digital and CRM channels, guide commercial strategy through insight, and help shape the way we talk to our guests &mdash; especially our Annual Pass Holders, day visitors, and holidaymakers.
 
 
 We&rsquo;re looking for someone who is analytical but creative, detail-oriented but commercially driven, and above all, energetic, collaborative, and ready to go the extra mile to make a difference.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Marketing Performance &amp; Digital Analytics
 
 
 
 &bull; Own end-to-end performance tracking for digital marketing campaigns and always-on activity
 
 
 &bull; Liaise with media agencies to evaluate ROAS, traffic quality, and conversion rates
 
 
 &bull; Create and manage dashboards to monitor visitation, channel performance, campaign impact, and promotional ROI
 
 
 &bull; Optimize digital funnels across the resort website and partner sites to reduce drop-off and improve conversion
 
 
 &bull; Support the sales and marketing leadership team with regular trading insights and commercial updates
 
 
 
 
 
 
 2. CRM &amp; Guest Lifecycle Communications
 
 
 
 &bull; Develop and deliver segmented guest communication journeys to drive acquisition, engagement, and retention
 
 
 &bull; Manage direct communications including promotions, birthday greetings, renewal prompts, and automated journeys
 
 
 &bull; Process guest datasets (including raw Excel files) from internal and external sources to support campaign delivery
 
 
 &bull; Oversee platform usage and coordination (e.g. CRM, Salesforce Marketing Cloud, or equivalent), ensuring alignment with data privacy protocols
 
 
 
 
 
 
 3. Sales Channels &amp; Partnership Support
 
 
 
 &bull; Support implementation of partner campaigns with TripAdvisor, Trip.com, Hays, MakeMyTrip, Koddi, Sojern, and others
 
 
 &bull; Manage upsell experiences and content on affiliate and partner platforms such as Booking Whizz
 
 
 &bull; Ensure data capture and performance from these campaigns is tracked and incorporated into overall marketing analysis
 
 
 
 
 
 
 4. Insight-Driven Planning &amp; Optimization
 
 
 
 &bull; Analyze visitor behavior using NPS data, feedback, guest services reports, and sales trends
 
 
 &bull; Inform planning for events, tactical campaigns, and pricing offers using actionable data
 
 
 &bull; Coordinate with Finance and Commercial teams to connect performance to visitation, RPC, and total revenue
 
 
 &bull; Highlight learnings from campaigns to continuously improve creative, targeting, and spend efficiency
 
 
 
 
 
 
 5. Website, Booking &amp; Digital Experience Management
 
 
 
 &bull; Oversee content accuracy, merchandising, and user experience across the LEGOLAND&reg; Dubai Resort website and booking engine
 
 
 &bull; Ensure tagging, tracking, and analytics are correctly implemented across all digital platforms to enable accurate performance measurement and funnel optimization
 
 
 &bull; Coordinate with internal and external teams to ensure offers, promotions, and product descriptions are consistent, on-brand, and aligned with campaign objectives
 
 
 &bull; Manage delivery of upsell and cross-sell opportunities through tools and integrations including Salesforce Marketing Cloud, Booking Whizz, and other resort digital platforms
 
 
 &bull; Collaborate with the Digital and IT teams to maintain site integrity, resolve issues, and enhance the end-to-end guest experience across multiple domains and devices
 
 
 
 
 
 
 6. Internal Collaboration &amp; Delivery
 
 
 
 &bull; Act as the bridge between Marketing, Sales, Digital, and Finance when it comes to data and performance
 
 
 &bull; Ensure clean, accurate, and timely reporting for key meetings (including SLT and forecasting)
 
 
 &bull; Proactively flag performance risks and opportunities and follow through with recommended actions
 
 
 
 
 
 
 Experience &amp; Skills
 
 
 
 &bull; Minimum 5 years of experience in digital marketing, data analytics, CRM, or marketing performance roles
 
 
 &bull; Hands-on knowledge of digital channels and marketing platforms, including CRM tools like Salesforce Marketing Cloud or equivalent
 
 
 &bull; Advanced Excel and data manipulation skills; familiarity with BI tools a plus
 
 
 &bull; Strong attention to detail and experience working in performance-led teams or organizations
 
 
 &bull; Able to translate complex data into simple, actionable insights
 
 
 
 
 
 
 Mindset &amp; Culture Fit
 
 
 
 &bull; Positive, energetic, and collaborative
 
 
 &bull; Thrives in a fast-paced, guest-facing business where no two days are the same
 
 
 &bull; Curious, solutions-focused, and eager to continuously improve and innovate
 
 
 &bull; Comfortable juggling tasks, shifting priorities, and working across multiple stakeholders and teams
 
 
 &bull; Passionate about building memorable guest experiences through smarter marketing
 
 
 
 
 
 
 Why Join LEGOLAND&reg; Dubai Resort?
 
 
 
 
 
 
 We&rsquo;re the only LEGOLAND Resort in the Middle East, offering an experience like no other:
 
 
 &bull; Two parks &mdash; LEGOLAND&reg; Dubai + LEGOLAND&reg; Water Park
 
 
 &bull; One themed hotel, fully designed with kids in mind
 
 
 &bull; A team united by creativity, energy, and a shared mission to bring joy to families through play, discovery, and imagination
 
 
 In this role, you will directly impact how we grow, connect with guests, and deliver fun &mdash; all through insight, data, and creativity. If that sounds like your kind of role, we would love to hear from you.
 
 
 
</div>

Marketing Performance & CRM Specialist

Join LEGOLAND® Dubai Resort and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LEGOLAND® Dubai Resort

ABOUT_COMPANY

Attractions Attendant

Entertainments & Events Show Captain

Assistant Manager – MEP Maintenance

Marketing Performance & CRM Specialist