Qureos Mentor

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of Work (JOB PURPOSE)
 
 
 
 
 
 
 As PR Specialist, you&rsquo;ll be responsible for telling the LEGOLAND&reg; Dubai Resort story to the outside world, driving awareness, excitement, and positive coverage across local, regional, and select international markets. From media titles and online publications to influencers and VIPs, you will build relationships, shape stories, and create moments that keep LEGOLAND&reg; top of mind for families planning their next day out or holiday.
 
 
 
 
 
 This is a hands-on role in a fun, fast-paced environment where creativity, energy, and resilience are essential. You&rsquo;ll play a direct role in boosting footfall to the parks and hotel during a highly competitive trading period
 
 .
 
 
 
 
 
 
 
 Main Responsibilities
 
 
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 Develop and deliver a proactive PR plan that secures consistent, positive coverage across print, broadcast, digital media, and influencer platforms.
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 Manage day-to-day press office activity: drafting press releases, responding to media enquiries, and nurturing strong relationships with journalists and content creators.
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 Identify, brief, and manage influencers to support campaigns, launches, and seasonal events.
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 Coordinate and host press events, influencer activations, and VIP experiences in-park.
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 Support crisis communications, ensuring clear, timely, and brand-safe responses.
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 Liaise closely with the Director of Sales &amp; Marketing, Dubai Parks Destination Management team, and Merlin Entertainments Group Corporate Communications to align PR efforts with wider strategies.
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 Collaborate with Sales, Guest Services, and Events teams to integrate PR into broader guest experience initiatives.
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 Monitor and report on media coverage and influencer performance, providing actionable insights to improve ROI.
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 Represent and protect the LEGOLAND Dubai voice across all PR activities, ensuring tone is fun, family-friendly, and brand-consistent.
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 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communications, Media, PR, or related field.
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 <li>
 3&ndash;5 years of PR experience within leisure, hospitality, entertainment, or agency environments.
 </li>
 <li>
 Fluent in Arabic and English (written and spoken) &ndash; essential.
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 Strong network of local media and influencer contacts; international media experience is a plus.
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 Demonstrated success in planning and executing PR and influencer campaigns.
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 Excellent writing, storytelling, and communication skills.
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 Strong organizational and project management abilities.
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 Confident working under pressure, managing shifting priorities, and delivering results.
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 </ul>
 
 
</div>

Public Relations Specialist

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
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 Maintains and improves the quality of the guests experience
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 Processes all payments according to established hotel requirements
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 Provides information and assistance to all guests and visitors
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 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
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 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
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 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
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 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
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 Creates a work environment that promotes teamwork, recognition and mutual respect.
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 Maintains confidentiality of all guests
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 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
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 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
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 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
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 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
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 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
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 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
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 Provide excellent customer service and maintain a professional demeanor.
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 Ability to communicate effectively with others both verbally and written.
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 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
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 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Front Office Supervisor

Join LEGOLAND® Dubai Resort and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LEGOLAND® Dubai Resort

ABOUT_COMPANY

Public Relations Specialist

Front Office Supervisor