Qureos Mentor

Lemonjuice Solutions

<div>We are looking for a dedicated, team-oriented candidate to join our Facilities Technician team at The Blue Whale Resort in Oceanside, California! 
Work Type: Full-time. Year-round. Salaried position.

Work Schedule: 40 hours a week. 8-hour shifts.

This position requires weekend availability.

Robust benefits packages available. 
Position Summary:

Supports facilities technician team with knowledge of all aspects of facilities maintenance. Enhancement of property work environment. Responds and attends to guest repair requests. Communicates with guests/customers to resolve maintenance issues. Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings. Maintains maintenance inventory and requisitions parts and supplies as needed. Communicates each day&rsquo;s activities and problems that occur to the other shifts using approved communication programs and standards. Displays basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items. Programs TV's and performs general housekeeping and technician-related inventory duties. Uses the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displays basic computer skills including inputting air handler schedules and making temperature changes. 
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance and standards. Performs other reasonable job duties as requested by Supervisors. 
Key Duties/Accountabilities
<ul>
<li>Addresses guests' service needs in a professional, positive, and timely manner.</li>
<li>Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Actively listens and responds positively to guest questions, concerns, and requests.</li>
<li>Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Cleans all technician areas as directed by Management.</li>
<li>Looks for ways to conserve energy and report any ideas to Management.</li>
<li>Maintains maintenance inventory and requisition parts and supplies as needed.</li>
<li>Assures each day&rsquo;s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.</li>
<li>Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.</li>
<li>Assists in the compilation of data for preventive maintenance inspection records.</li>
<li>Displays basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical,</li>
<li>Plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.</li>
<li>Performs all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.</li>
<li>Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.</li>
<li>Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.</li>
<li>Performs general housekeeping and technician-related inventory duties.</li></ul> 


Safety and Accident Prevention
<ul>
<li>Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.</li>
<li>Completes appropriate safety training and certifications to perform work tasks.</li>
<li>Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.</li>
<li>Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).</li>
<li>Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.</li>
<li>Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li>
<li>Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.</li></ul> 


Expected Conduct
<ul>
<li>Utilizes professional language at all times</li>
<li>Consistently models professional behavior</li>
<li>Remains calm during stressful and hectic periods</li>
<li>Self manages time and appropriate commitment to meeting goals</li>
<li>Plans accordingly for job duties to be fulfilled when absent or taking leave</li>
<li>Always presents a positive attitude with respect to the Company and co-workers</li>
<li>Always represents the Company, especially when in the presence of team, vendors, and guests</li>
<li>Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.</li>
<li>Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environment</li></ul> 


Qualities &amp; Characteristics
<ul>
<li>Advanced maintenance facilities and technical knowledge</li>
<li>Strong customer service orientation and skills</li>
<li>Highly organized</li>
<li>Excellent time management and multi-tasking skills</li>
<li>Exceptional teamwork</li>
<li>Ability to work flexible hours including weekends and evenings as required</li>
<li>Clear, concise communications skills (verbal and written)</li></ul> 


Physical Demands
<ul>
<li>Visually inspects tools, equipment, or machines (e.g., to identify defects).</li>
<li>Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.</li>
<li>Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.</li>
<li>Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</li>
<li>Enters and locates work-related information using computers and/or point of sale systems.</li>
<li>Moves over sloping, uneven, or slippery surfaces.</li>
<li>Reads and visually verifies information in a variety of formats (e.g., small print).</li>
<li>Stands, sits, or walks for an extended period or for an entire work shift</li></ul> 


Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**
<ul>
<li>High school diploma or G.E.D.; or one to three month&rsquo;s related experience and/or training; or equivalent combination of education and experience.</li>
<li>Technical Trade or Vocational School Degree</li></ul> 


Company Culture
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li></ul> 


#ZR</div>

Resort Facilities Technician- TBW

<div>Looking for a dedicated, team-oriented candidate to join our Front Desk team at our Club Ocean Villas II 
in Ocean City, MD! 
Work Type: Full-Time. Year-round position.

Work Hours: 40 hours a week, 8-hour shifts.

Must have weekend availability.

Robust benefits package available. 
Position Summary:

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change. 
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. 
Key Duties/Accountabilities
<ul>
<li>Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li>
<li>Speaks to guests and co-workers using clear, appropriate, and professional language.</li>
<li>Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Talks with and listens to other associates to effectively exchange information.</li>
<li>Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).</li>
<li>Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.</li>
<li>Ensures rates match market codes and that any exceptions are documented and include an explanation.</li>
<li>Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.</li>
<li>Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.</li>
<li>Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.</li>
<li>Accommodates requests for room changes when possible.</li>
<li>Communicates to appropriate staff that there are guests that are waiting for an available room.</li>
<li>Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).</li>
<li>Assigns room according to guest request and preferences whenever possible.</li>
<li>Informs guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.</li>
<li>Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.</li>
<li>Clears departures in computer system to document that rooms are no longer occupied.</li>
<li>Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.</li>
<li>Reviews requests for late check-outs and approve according to occupancy.</li>
<li>Files guest paperwork or documentation.</li></ul> 


Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**
<ul>
<li>High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience</li>
<li>Vocational School Degree or Business Certification.</li></ul> 


Company Culture
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li></ul> 


#ZR</div>

Resort Front Desk Agent- COVII

<div>We are looking for two dedicated, team-oriented candidates to join our Facilities Technician team at our Westwood Villas resort in Lake Harmony, PA! 
Work Type: Full-time, year-round.

Work Schedule: 8AM - 4:30PM. 40 hours a week.

This position requires weekend availability (both Saturday and Sunday).

Must be available to fill-in occasionally for night shifts.

Robust benefits packages available. 
Position Summary:

Supports facilities technician team with knowledge of all aspects of facilities maintenance. Enhancement of property work environment. Responds and attends to guest repair requests. Communicates with guests/customers to resolve maintenance issues. Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings. Maintains maintenance inventory and requisitions parts and supplies as needed. Communicates each day&rsquo;s activities and problems that occur to the other shifts using approved communication programs and standards. Displays basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items. Programs TV's and performs general housekeeping and technician-related inventory duties. Uses the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displays basic computer skills including inputting air handler schedules and making temperature changes. 
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance and standards. Performs other reasonable job duties as requested by Supervisors. 
Key Duties/Accountabilities
<ul>
<li>Addresses guests' service needs in a professional, positive, and timely manner.</li>
<li>Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Actively listens and responds positively to guest questions, concerns, and requests.</li>
<li>Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Cleans all technician areas as directed by Management.</li>
<li>Looks for ways to conserve energy and report any ideas to Management.</li>
<li>Maintains maintenance inventory and requisition parts and supplies as needed.</li>
<li>Assures each day&rsquo;s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.</li>
<li>Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.</li>
<li>Assists in the compilation of data for preventive maintenance inspection records.</li>
<li>Displays basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical,</li>
<li>Plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.</li>
<li>Performs all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.</li>
<li>Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.</li>
<li>Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.</li>
<li>Performs general housekeeping and technician-related inventory duties.</li></ul> 


Safety and Accident Prevention
<ul>
<li>Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.</li>
<li>Completes appropriate safety training and certifications to perform work tasks.</li>
<li>Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.</li>
<li>Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).</li>
<li>Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.</li>
<li>Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li>
<li>Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.</li></ul> 


Expected Conduct
<ul>
<li>Utilizes professional language at all times</li>
<li>Consistently models professional behavior</li>
<li>Remains calm during stressful and hectic periods</li>
<li>Self manages time and appropriate commitment to meeting goals</li>
<li>Plans accordingly for job duties to be fulfilled when absent or taking leave</li>
<li>Always presents a positive attitude with respect to the Company and co-workers</li>
<li>Always represents the Company, especially when in the presence of team, vendors, and guests</li>
<li>Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.</li>
<li>Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environment</li></ul> 


Qualities &amp; Characteristics
<ul>
<li>Advanced maintenance facilities and technical knowledge</li>
<li>Strong customer service orientation and skills</li>
<li>Highly organized</li>
<li>Excellent time management and multi-tasking skills</li>
<li>Exceptional teamwork</li>
<li>Ability to work flexible hours including weekends and evenings as required</li>
<li>Clear, concise communications skills (verbal and written)</li></ul> 


Physical Demands
<ul>
<li>Visually inspects tools, equipment, or machines (e.g., to identify defects).</li>
<li>Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.</li>
<li>Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.</li>
<li>Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</li>
<li>Enters and locates work-related information using computers and/or point of sale systems.</li>
<li>Moves over sloping, uneven, or slippery surfaces.</li>
<li>Reads and visually verifies information in a variety of formats (e.g., small print).</li>
<li>Stands, sits, or walks for an extended period or for an entire work shift</li></ul> 


Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**
<ul>
<li>High school diploma or G.E.D.; or one to three month&rsquo;s related experience and/or training; or equivalent combination of education and experience.</li>
<li>Technical Trade or Vocational School Degree</li></ul> 


Company Culture
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li></ul></div>

Resort Facilities Technician- WV

<div>Looking for a dedicated, team-oriented leader to join our Management team at our Mountainside Resort at Stowe in Stowe, VT! 


Work Schedule: Full-Time, hourly position.

Work Hours: 30-40 hours a week.

This position requires weekend availability.

Robust benefits package available. 
Position Summary:

The Assistant Manager works under the direction of the Regional Manager in the management and optimization of overall resort operations. The Assistant Manager is a leader and assists all departments daily and directly oversees all assigned departments. In addition to management duties the Assistant Manager processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established parameter, document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Processes all payment types, vouchers, paid-outs, charges, and provide change. Reports accidents, injuries, and unsafe work conditions to the Regional Manager and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
 
 
Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other team members. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. 
Key Duties/Accountabilities: 
<ul>
<li>Is engaged with all resort departments daily providing leadership and assistance to optimize operational efficiency.</li>
<li>Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality and positive guest interactions.</li>
<li>Supervise and direct various guest service departments focused on overnight guest operations.</li>
<li>Supervise and direct the housekeeping operation and ensure high quality outcomes and guest experience.</li>
<li>Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation.</li>
<li>Lead and participate in resort security functions throughout the year including nightly security rounds, manager on-duty program, and respond to any afterhours needs by staff or guests.</li>
<li>Understand and enforce all resort rules, policies, and procedures.</li>
<li>Coordinate Safety Training for resort staff.</li>
<li>Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li>
<li>Initiates outbound telephone calls (or texts or emails when appropriate) to incoming guests 4-5 weeks in advance of arrival to determine reservation and payment status; make additional calls 1-2 weeks in advance of arrival as needed.</li>
<li>Participate in guest contacts within 24 hours of arrival to welcome them and determine if anything is needed.</li>
<li>Speaks to guests and co-workers using clear, appropriate, and professional language.</li>
<li>Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Talks with and listens to other team members to effectively exchange information.</li>
<li>Exchanges information with other team members using electronic devices (e.g., pagers and two-way radios, email).</li>
<li>Provides room keys and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity. Ensure lock box codes numbers are updated on a regular basis.</li>
<li>Ensures rates match market codes and that any exceptions are documented and include an explanation.</li>
<li>Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Accommodates requests for room changes when possible.</li>
<li>Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.</li>
<li>Communicates to appropriate staff that there are guests that are waiting for an available room.</li>
<li>Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp). Assigns room according to guest request and preferences whenever possible.</li>
<li>Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.</li>
<li>Clears departures in computer system to document that rooms are no longer occupied.</li>
<li>Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.</li>
<li>Reviews requests for late check-outs and approve according to occupancy.</li>
<li>Ensures guest packets are assembled and ready for guest every week.</li></ul> 


Qualities &amp; Characteristics:
<ul>
<li>Must possess professional demeanor with the ability to resolve customer complaints and staff issues in a positive manner.</li>
<li>Must possess flexible leadership style to accept, manage and execute changes in daily routine with competing priorities.</li>
<li>Must possess strong computer skills, Microsoft Office programs, email, and reservation software.</li>
<li>Ideal candidate will thrive in a fast-paced environment while completing multiple tasks simultaneously.</li>
<li>Advanced computer skills and aptitude for software systems.</li>
<li>Strong customer service orientation and skills.</li></ul> 


Preferred Qualifications:

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.** 
<ul>
<li>High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.</li>
<li>Associate degree, Vocational School Degree or Business Certification. 
</li>
<li>HOA board meetings and timeshare experience preferred.</li></ul> 


Company Culture:
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li></ul> 


#ZR</div>

Resort Assistant Manager- MAS

<div>Looking for a dedicated leader to join our National Resorts Facilities team to support our numerous properties across the country! 
Work Type: Salaried position with remote opportunity.

Must have weekend and on-call availability.

Preferred: Certified Facility Manager.

Those with a risk management background are preferred.

Robust benefits package available. 
Travel: Up to 80% of the time. Those who are located in or near the Sarasota/Tampa, FL area is preferred but must be willing to travel to any USA state at several weeks at a time. 
Position Summary:

Perform or oversee the duties of preventive maintenance, and project management for construction, repair, and remodeling projects. Manage the vendor selection and contracting processes. Reports accidents, injuries, and unsafe work conditions utilizing incident reporting documents to the general manager &amp; HR; and complete safety training and certifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Ensures that staff follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications. 
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and addresses guests' service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other Team members. Complies with quality assurance expectations and standards. Stands sits or walks for an extended period or for an entire work shift. Performs other reasonable job duties as requested by Supervisors. 
Key Duties/Safety Accountabilities
<ul>
<li>Supports the Vice President of Facilities &amp; Risk Management with quality assurance expectations and standards.</li>
<li>Supervision and directed participation in regular and preventative maintenance (PM) at properties as directed.</li>
<li>Understanding of the preparation of Reserve Plans and Structural Integrity Reserve Studies and management of systems and processes to produce and implement the reports and plans.</li>
<li>Requires experience with Building Code &amp; Compliance.</li>
<li>Supporting the Vice President of Facilities &amp; Risk Management in preparing and updating Reserve Studies and maintenance inventory systems.</li>
<li>Identifies and recommends new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.</li>
<li>Monitors the performance of others to ensure adherence to quality expectations and standards.</li>
<li>Reports work-related accidents, or other injuries immediately upon occurrence by completing an incident report and alerting HR and executive leadership</li>
<li>Follows policies and procedures for the safe operation and storage of tools, equipment, and machines</li>
<li>Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel.</li>
<li>Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, and natural disasters).</li>
<li>Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.</li>
<li>Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.</li>
<li>Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.</li>
<li>Maintains proper maintenance inventory and requisition parts and supplies as needed.</li>
<li>Identifies, locates, and operates all shut-off valves for equipment.</li>
<li>Calibrates all controls, gauges, meters, and other equipment as required.</li>
<li>Assists in training mechanical level and other departmental hires on equipment, policies, and procedures.</li>
<li>Uses the Lockout/Tagout system before performing any maintenance work.</li>
<li>Ensures that all flammable materials are stored in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices.</li>
<li>Recommends replacement of defective/outdated appliances, electronics, and equipment.</li>
<li>Performs preventative maintenance on tools and equipment, including cleaning and lubrication.</li>
<li>Coordinate with the Lemonjuice HR team in ensuring Safety Protocols are implemented and followed at all sites including:</li>
<li>Holding regular Safety Committee meetings, no less frequently than monthly</li>
<li>Facilitating safety training for resort maintenance, housekeeping, and administrative teams</li>
<li>Being familiar with safety equipment &amp; protocols and ensuring both are properly supported at each company location</li>
<li>Performs resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams.</li>
<li>Being willing to travel to any USA state at several weeks at a time.</li></ul> 


Supervisory &amp; Project Responsibilities
<ul>
<li>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Safeguards employee and guest privacy. Ensures that staff follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications. Ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information; protects company assets.</li>
</ul><ul><li>Interviews, hires, and trains employees; plans, assigns, directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.</li>
</ul><ul><li>Perform or oversee the duties of the Project Manager for construction, repair, and remodeling projects, including</li>
</ul><ul><li>Manage the vendor selection and contracting processes.</li>
<li>Ensure proper specifications are drawn for each Project.</li>
<li>Draft and implement a Project Plan including the scope of work and timeline.</li>
<li>Supervise, or cause to be supervised the vendors or teams delivering the.</li>
<li>Ensure compliance with local permitting and signage ordinances.</li></ul> 


Expected Conduct
<ul>
<li>Utilizes professional language at all times.</li>
</ul><ul><li>Consistently models professional behavior.</li>
</ul><ul><li>Remains calm during stressful and hectic periods.</li>
</ul><ul><li>Self-manages time and appropriate commitment to meeting goals.</li>
</ul><ul><li>Plans accordingly for job duties to be fulfilled when absent or taking leave.</li>
</ul><ul><li>Always presents a positive attitude with respect to the Company and co-workers.</li>
</ul><ul><li>Always represents the Company, especially when in the presence of team, vendors, and guests.</li>
</ul><ul><li>Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.</li>
</ul><ul><li>Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.</li></ul> 


Qualities &amp; Characteristics
<ul>
<li>Strong customer service orientation and skills.</li>
</ul><ul><li>Highly organized.</li>
</ul><ul><li>Excellent time management and multi-tasking skills.</li>
</ul><ul><li>Exceptional teamwork &amp; supervisory skills.</li>
</ul><ul><li>Ability to work flexible hours including weekends and evenings as required.</li>
</ul><ul><li>Clear, concise communications skills (verbal and written).</li></ul> 

Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**
<ul>
<li>Bachelor's degree in engineering, business development, or any other related major</li>
<li>Associate degree or related experience and/or training; or equivalent combination of education and experience.</li>
</ul><ul><li>Three Years of Work-Related Experience and a Minimum of One year of supervisory experience.</li>
</ul><ul><li>Technical Trade or Vocational School Degree.</li>
</ul><ul><li>OSHA 40 certification and other Technical Certifications (ex. CPO).</li>
<li>Certified Facility Manager via IFMA.</li>
<li>Experience in doing facilities risk assessments.</li>
<li>Managing renovation jobs and doing scope of work.</li>
<li>Budgeting experience, writing reports, spreadsheets, and experience in Gantt Charts.</li></ul> 


Company Culture
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li></ul></div>

National Facilities Manager- South Region