Urwah Admin

Lendo

<div>As Lendo continues to grow, we&rsquo;re looking for a detail-oriented and collaborative Partner Success Associate to support the success of our expanding partner network. In this role, you&rsquo;ll work closely with the Partnership Manager to ensure smooth onboarding, provide ongoing enablement, and track performance across key metrics. You&rsquo;ll help resolve day-to-day challenges, coordinate with internal teams to deliver solutions, and gather insights to enhance partner experience. By driving efficiency and supporting growth initiatives, you&rsquo;ll play a key role in maximizing the value of our partnerships and strengthening Lendo&rsquo;s ecosystem. 
Key Responsibilities
Partner Relationship Management<ul><li>
Serve as the day-to-day contact for assigned partners, ensuring seamless communication and support.</li><li>
Build strong relationships with partners by understanding their goals, challenges, and business models.</li></ul>
Onboarding &amp; Enablement<ul><li>
Support the onboarding process of new partners, ensuring a smooth transition into our platform and services.</li><li>
Provide training and resources to partners to maximize the use of our fintech products.</li></ul>
Performance &amp; Growth<ul><li>
Monitor partner performance metrics and identify opportunities to increase engagement and revenue.</li><li>
Collaborate with internal teams (sales, product, operations, compliance) to ensure partner success and resolve issues quickly.</li></ul>
Reporting &amp; Analytics<ul><li>
Prepare regular reports on partner performance, engagement, and revenue contributions.</li><li>
Track key metrics (adoption, transaction volume, satisfaction scores, etc.) and highlight risks or opportunities.</li><li>
Present insights and recommendations to management to support strategic decision-making.</li><li>
Maintain accurate partner records, dashboards, and reporting documentation.</li></ul>
Problem-Solving &amp; Support<ul><li>
Respond to partner inquiries and troubleshoot challenges related to processes, integrations, or product usage.</li><li>
Escalate critical issues to the appropriate internal teams while maintaining partner satisfaction.</li></ul>
Collaboration &amp; Feedback<ul><li>
Collect partner feedback and share insights with internal teams to improve products, processes, and partner experience.</li><li>
Support the development of partner playbooks, FAQs, and best practices to enhance scalability.</li></ul> 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Finance, Economics, or a any related field.</li><li>
1&ndash;3 years of experience in partnerships , partner success, account management, customer success, or business development</li><li>
Strong communication and relationship-building skills.</li><li>
Analytical mindset with the ability to track KPIs, prepare reports, and identify growth opportunities.</li><li>
Proactive problem solver with strong organizational skills.</li><li>
Familiarity with financial products, digital payments, or fintech solutions.</li></ul></div>

Partner Success Associate

<div>As Lendo continues to expand, we&rsquo;re looking for a proactive and detail-oriented Product Associate Intern to support the growth of our digital lending platform. In this role, you&rsquo;ll play a key part in shaping the customer and business experience by assisting with product development, gathering feedback, and ensuring our solutions meet user needs. You&rsquo;ll collaborate closely with product managers, designers, and engineers to improve features, resolve challenges, and contribute to building innovative financial products that empower SMEs and investors alike. 
Key Responsibilities<ul><li>
Partner with product managers, engineers, and designers to define product requirements and translate business needs into technical solutions.</li><li>
Conduct research on market trends, regulatory changes, and competitor products to identify new opportunities.</li><li>
Support the creation and management of product roadmaps, including feature prioritization and sprint planning.</li><li>
Develop wireframes, process flows, and functional specifications to clearly communicate ideas.</li><li>
Collaborate with engineering teams to ensure high-quality and timely product releases.</li><li>
Participate in user acceptance testing (UAT), validate product functionalities, and support QA processes.</li><li>
Analyze product metrics and user feedback to help drive continuous improvement.</li><li>
Assist in preparing documentation, presentations, and training materials for internal and external stakeholders.</li><li>
Contribute to the launch of new products and features, working closely with cross-functional teams.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Engineering, Computer Science, Business, or a related field.</li><li>
Strong analytical and problem-solving skills; ability to work with data and translate insights into action.</li><li>
Excellent written and verbal communication skills in English; Arabic is a plus.</li><li>
Interest in fintech, digital lending, or SME finance.</li><li>
Familiarity with agile methodologies and product management tools (Jira, Trello, etc.) is a plus.</li><li>
A proactive, self-starter attitude with the ability to thrive in a fast-paced, collaborative environment.</li></ul></div>

Product Associate (Intern)

<div>As Lendo continues to grow, we&rsquo;re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you&rsquo;ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You&rsquo;ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs. 
Key responsibilities:<ul><li> 
Handling incoming or outgaining customer calls to provide support</li><li>
Handling Customer inquiries and complaints via active channels</li><li>
Work closely with other departments to ensure resolving issue with Hight quality and root solution.</li><li>
Communicate effectively with customers, addressing their needs and ensuring a positive customer experience</li><li>
Resolve customer complaints in a professional manner while prioritizing customer satisfaction</li><li>
Escalate the critical customer complaints and issues to supervisor to ensure solving the issue</li><li>
Contribute to achieve of customer service standards SLAs and KPIs</li><li>
Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.</li></ul>
Qualifications:<ul><li>
Education: Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>
Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.</li><li>
Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.</li><li>
Language: Proficiency in English at a minimum intermediate level (B1/B2).</li></ul></div>

Customer Care Officer - Tamheer

Join Lendo and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lendo

ABOUT_COMPANY

Partner Success Associate

Product Associate (Intern)

Customer Care Officer - Tamheer