Qureos Mentor

Lenskart.com

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 Title &ndash; Store Manager
 
 
 Reporting to &ndash; Area Operations Manager
 
 
 Skip Level &ndash; City/Zonal Manager
 
 
 
 About Lenskart
 
 
 
 With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers&rsquo; eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
 
 
 
 About The Role
 
 
 
 A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards
 
 
 achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level
 
 
 of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
 
 
 
 Responsibilities
 
 
 
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 Customer focus:Driving Net Promoter Score
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 Greeting customers when they enter store and coaching the team to do the same
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 Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
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 Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
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 Striving to have long lasting and fruitful relationships with each of our customers
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 Driving sales vs.plan
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 Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
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 Developing a culture of high sales performance expectations, i.e. Sales Leadership
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 Motivating and inspiring the field team to drive for results
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 Assessing field capability and establish performance priorities at group level
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 People Development (Attrition Control)
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 Assisting in recruiting and selecting high potential staff
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 Providing effective on-the-job training and guidance to team members making use of company training modules
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 Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
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 Evaluating the training needs of store associates and working closely with L&amp;D department to execute the developmental plan
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 Understanding the reasons for attrition and taking measures to control it
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 Cash &amp; Inventory management
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 Monitoring cash reconciliation to ensure there is no mismatch of store funds
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 Ensuring availability of required merchandise and services
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 Conducting stocktakes regularly
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 Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
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 Performing the necessary quality checks for the new products
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 Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Lenskart Customer
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 Supervision
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 Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
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 Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence &amp; implementation
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 SOP adherence &amp; implementation
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 Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees *Updating colleagues on business performance, new initiatives and other important issues *Scheduling the team&rsquo;s shift timings to meet the store&rsquo;s business needs and demands
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 Ensuring staffing levels are adequate to effectively operate the store
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 Store Upkeep &amp; maintenance
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 Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
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 Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
 
 
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 </ul>
 Personal attributes &amp; competencies
 
 
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 Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager
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 Graduate with minimum 4 years of total experience and 2 years as a store manager
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 Ability to act as a link between strategy and execution
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 Ability to develop and inspire people to achieve their best
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 Ability to build rapport and trusting relationships
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 Ability to understand stated and unstated needs of the customer and offer solutions
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 Clear communication and active listening skills
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 Ability to adapt to a changing environment and openness to learn
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 Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
 
 
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 Video JD : https://youtu.be/C1xYLNeg8WE
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Store Manager - Maharashtra - Mumbai Hub

Join Lenskart.com and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Store Manager - Maharashtra - Mumbai Hub