Abrar Admin

LEON COUNTY GOVERNMENT

JOB
<br>GENERAL DESCRIPTION OF DUTIESThis position is responsible for direct public contact and clerical work in the Leon County Public Library system and assisting customers at Main Library, all branch libraries and outreach locations. Work involves, but is not limited to, providing patrons with courteous and prompt customer service; working at an information desk greeting customers, directing patrons, and monitoring the security entrance; answering the telephone, making public address announcements; and issuing library cards and voter registration applications. Handles materials, including checking in returned materials; checking out library materials to patrons; routing library materials in and out; and handling materials and notices for interlibrary loans and reserves. Assists with reshelving of materials in all formats. Assistant patrons with internet sign-in and time limits. Makes referrals to librarians for information inquiries. Also performs other assignments such as, but not limited to, assisting customers with phone renewals and circulation problems; handling fines and fees; accepting cash and checks for payment of fines; handling payments of lost and damaged materials; managing volunteers. NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change. ESSENTIAL DUTIESPerforms circulation services. Manages complex circulation transactions in accordance with library policy and circulation procedures with a high degree of accuracy, courtesy and professionalism. Checks-in library materials and route to appropriate locations. Manages overdue library materials and/or fine transactions and resolve problems that occur. Collects payment for fines and/or fees and complete financial transaction accurately and efficiently. Locates available reserved items as indicated on their library record and check-out to patrons. Investigates "Notes" and "Alerts" information in patron record to take appropriate action while handling patron transaction. Conducts "claims returned" process with tact and careful negotiation. Updates patron record information as necessary. Finds and troubleshoots SIRSI data errors by recording errors to be fixed by cataloging or circulation supervisor. Resolves patron complaints regarding their patron record by analyzing computer data to help determine legitimacy of complaint and aid in resolving problem. Makes decisions and negotiates with patrons when extenuating circumstances arise.Provides information services. Registers customers for library cards following library and County policy. Offers assistance and information on how to obtain necessary identification required to receive a library card, using tact when delivering information to patrons who do not have necessary identification. Monitors security gate and recalls all patrons who trigger alarm when exiting with tact and firmness. Provides information regarding Program Room procedures, location and schedule. Informs patrons of current and upcoming library events and library services. Provides voter registration forms, collects completed forms and sends to Supervisor of Elections Office. Maintains awareness of surroundings and calls for security and/or library supervisor related to emergency situations. Records door count statistics. Handles monetary transactions. Collects payment (cash, check and credit card) for fines and fees charged to patrons for overdue, lost or damaged library materials, library card replacement, and/or non-resident fee cards. Prepares daily bank deposits for fiscal assistant. Balances cash register drawer to verify daily income and allocation of fund categories collected. Performs financial transactions, which include collection of state tax, for the sale of books and materials for the Friends of the Library.Handles phone and mail communication. Corresponds with patrons via telephone, email or written notification regarding overdue materials, bill notices, damaged and lost materials, and other fines and fees. Initiates telephone calls, email or written notification to patrons when library materials they requested (reserve) become available. Manages switchboard: provides information regarding library operations and programs; transfers calls to public service desks and staff voice mail. Provides circulation transactions over the phone as requested, including renewing library materials, answering library policy questions, and providing information about patron accounts. Makes daily scheduled public address closing announcements. Maintains current records of all returned mail and e-mail. Updates patron database records accordingly.Provides management of library materials. Sorts and mails all overdue bills, and reserve notices for library, including extension and bookmobile services. Routes materials in and out for main library, six branches, Outreach Services, Inter-Library Loan and Technical Services. Discharges library materials from bookdrop locations, checking status on each item for hold requests, and routing information and sending item on to appropriate location. Sorts materials by Dewey decimal system categories onto book carts to facilitate shelving. Generates and prints database reports for all overdue and reserve notices. Sensitizes and de-sensitizes security strips in all library materials and place items in lock boxes or remove from lock boxes as needed. Prints daily reserve "pickup list" report and searches for requested library materials, initiates hold process, files library material item and notifies patron. Evaluates item records to determine if item is lost or missing. Evaluates library materials for damage, forward to appropriate department for repair. Collects all non-Leon County materials returned to the library and sends to owning agency. Evaluates reports listing patrons with an excessive number of overdue library items as well as returned bill notices for recommendation to pursue small claims court proceedings.Provides Circulation Department support. Maintains all departmental supplies and initiates orders as needed. Immediately notifies MIS help desk of computer malfunctions, receipt printer malfunctions, scanner problems, SIRSI database problems, and Enterprise problems. Maintains library card registrations from all library locations at the main library.Manages volunteers. Communicates with Volunteer Leon to recruit appropriate volunteers and community service volunteers for circulation area. Trains and supervises volunteers in appropriate circulation procedures to ensure a high level quality of work. Maintains accurate records of hours worked and provide to Volunteer Leon. OTHER IMPORTANT OR MARGINAL DUTIESNone. DIFFICULTYEmployees in this position are responsible for providing excellent customer service to all patrons by finding creative ways to meet reasonable customer demands within library/county policies (often on an individual basis). Judgment may include applying and enforcing library and County policies and maintaining flexibility in resolving customer complaints. RESPONSIBILITY: Supervision ReceivedWork is performed with independence once employee becomes knowledgeable of established procedures. Duties require judgment in determining which procedure to apply.Supervision of OthersEmployee assigned to this class may train lower level staff on how to perform tasks. INTERNAL AND EXTERNAL CUSTOMER CONTACTEmployee has contact with staff and customers for the purpose of exchanging, receiving, and obtaining information. EQUIPMENT AND TOOLS USEDTools and equipment include, but is not limited to, using a personal computer, SIRSI (library database software), word processing and database software, typewriter, and calculator. WORK ENVIRONMENT AND PHYSICAL DEMANDSMost work is performed indoors while standing, walking, stooping, or sitting. Must be able to lift, carry, push and/or pull up to 50 pounds. KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of county, library, and department policies, procedures and services. Knowledge of library classification systems, especially Dewey Decimal system. Knowledge of operation of necessary equipment, office machines, and library management system. Knowledge of library operating system (SIRSI), and office software (Microsoft Word, Excel, Groupwise, et cetera). Knowledge of OPACs (Online Public Access Catalogs) and online catalog, and constantly changing technology. Skilled in accurate cash register procedures and financial transactions, including collection of state tax when necessary. Skilled in communicating in a professional manner with a diverse staff and patron base, in person, in writing and by phone. Skilled in analyzing patron records and taking appropriate actions to resolve any question, conflict, or situation. Skilled in accurately handling all circulation transactions. Skilled in resolving difficult and delicate problems and issues using tact. Ability to provide excellent public service to a widely diverse clientele, often under the stress of many patrons waiting for assistance. Ability to understand very complex situations, interpret, and make correct decisions in application of library policies. Ability to work well as a team member, to have positive, supportive work relationships, and to present information in a clear, concise manner. Ability to learn and adapt quickly to changing procedures. MINIMUM QUALIFICATIONSRequires a high school diploma or an equivalent and one year of clerical, public service, or retail related work experience. Necessary Special Requirements: Must be able to push heavy bins and carts of books. Must be able to bend and lift books and materials repeatedly throughout work shift. Must be able to work days, evenings, and weekends.All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment. Selection Guidelines: Formal application, rating of education and experience; oral interview, reference check, and drug testing.FLSA STATUS: Position is Non-exempt. Analysis: This is primarily first level public contract work assisting library patrons with checking out books and using library computers and facilities.

Library Services Assistant II

JOB
<br>GENERAL DESCRIPTION OF DUTIESThis position is primarily manual work that ensures the safe, efficient operation and transport of waste and recycling from Rural Waste Service Centers to the appropriate facility. NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change. ESSENTIAL DUTIESProvides customer service. Direct Center customers to the proper drop-off area based on waste material type. Provide customers with information regarding the rules and regulations for use of the Centers. Provide assistance to those customers needing help with disposal or recycling. Respond to customer complaints with tact and diplomacy, referring to supervisor when necessary. Issue RWSC permits using automated permit application; ensuring applicant is a resident of unincorporated Leon County. Assist customers with loading mulch. Utilize tractor loader when appropriate.Perform Rural Waste Service Center operations. Operate garbage compactor equipment to maximize density in the compactor box. Lock and unlock gates, buildings and compactor at beginning and end of each shift. Ensure all customers have vacated the site at closing. Screen customer loads for prohibited materials and ensure proper disposition of same. Ensure waste materials are properly sorted and deposited in the appropriate area. Ensure compliance with trip and load limits. Inspect customer vehicles for presence of a RWSC permit. Assist roll-off truck drivers with securing loads and traffic control during loading and off-loading operations.Provide facility maintenance. Routinely pick up litter within the Center boundary. Clean, sanitize and deodorize area around the compactor and compactor box. Ensure all safety devices are in place and maintained. Perform routine facility, equipment and grounds inspections and report deficiencies to the supervisor.Participate in reporting. Conduct and report traffic counts. Conduct Customer Satisfaction Survey. OTHER IMPORTANT OR MARGINAL DUTIESNone. DIFFICULTY This position requires the ability to make good judgment decisions in the absence of supervisor. Employee must be able to explain to the public why certain materials cannot be received and why debris must be separated. At peak periods, employee must be able to deal with difficult customers and use creative ways to dispose of debris without having over-runs. RESPONSIBILITY: Supervision ReceivedWork is well defined in the performance standards and facility rules and procedures. The work is periodically checked by the supervisor. Problems are typically referred to supervisor. Supervision of OthersThis position is non-supervisory. INTERNAL AND EXTERNAL CUSTOMER CONTACT Has contact with staff to obtain assistance with site clean-up and servicing recycling containers. Daily contact with the public is concerning landfill and recycling drop off site procedures. EQUIPMENT AND TOOLS USEDThe employee must be able to operate a stationary garbage compactor and a farm tractor. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is performed outdoors. Work environmental factors include exposure to inclement weather conditions, exposure to insects and animals, and exposure to all types of household garbage (hazardous). Must be able to lift or push up to 50 pounds. KNOWLEDGE, SKILLS AND ABILITIESKnowledge of proper disposal and recycling procedures. Knowledge of reading and writing. Knowledge of the occupational hazards and necessary safety precautions in the operation of equipment assigned. Knowledge of the components, parts, operating principles and maintenance requirements of equipment assigned. Knowledge of solid waste screening requirements. Knowledge of hazardous materials. Ability to pay close attention to details. Ability to follow oral and written instructions. Ability to lift and push up to 50 pounds. Ability to establish and maintain effective working relationships with others.Ability to make independent judgment in the absence of supervisor. Ability to maintain a courteous and professional demeanor while interacting with customers. MINIMUM QUALIFICATIONSRequires a high school diploma; or an equivalent combination of training and experience. Necessary Special Requirements: Requires a valid Florida's License and a favorable driving record where appropriate.Waste Screening Certification preferred.All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment. Selection Guidelines: Formal application, rating of education and experience; oral interview and reference check, and drug testing. FLSA STATUS: Position is Non-exempt. Analysis: this is primarily unskilled and semi-skilled public contact work at a Rural Waste Service Center. Revision History: October 1, 1997; March 10, 2000; December 17, 2001; October 4, 2002; January 30, 2019.

Rural Waste Service Center Attendant (PT)

Join LEON COUNTY GOVERNMENT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LEON COUNTY GOVERNMENT

About Company

Library Services Assistant II

Rural Waste Service Center Attendant (PT)