Qureos Mentor

Lessen

<div><div>Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen&rsquo;s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem&mdash;including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.</div><div></div><div><br>
The Vendor Relationship Representative supports the Exteriors department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision. This is a full time, hybrid role with Monday, Tuesday, and Thursday in our Chicago office located at 130 E Randolph. You have the option to work remotely on Wednesday and Friday.
</div><h3 class="jobSectionHeader"><b>What You'll Do:</b></h3><ul>
<li>Develop and maintain positive vendor relations to ensure superior customer satisfaction</li>
<li>Receive and handle customer calls and email requests for services</li>
<li>Manage the scheduling and completion of all services assigned by customers</li>
<li>Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries</li>
<li>Identify, research and resolve customer issues using the company&rsquo;s web-based systems and databases</li>
<li> Source new vendors to perform required services, as needed</li>
<li> Resolve or escalate all disputes or un-satisfied service confirmations</li>
<li>Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship</li>
<li>Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers</li>
<li>Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person</li>
<li>Enter information into our database and ensure consistency and accuracy</li>
<li>Be able to educate clients on the benefits of the Lessen service offering</li>
<li>Resolve most/all client and Affiliate issues without escalation</li>
<li>Remain on the queue and address all requests</li>
<li>Provide creative solutions to meet client needs and maximize value</li>
<li>Contribute to special projects and continuous improvement initiatives, as requested by Operation&rsquo;s management or the client</li>
<li>Provide management with recommendations to changes in procedures, as needed</li>
</ul><h3 class="jobSectionHeader"><b>You Should Have:</b></h3><ul>
<li>Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook</li>
<li>3+ years work experience</li>
<li>Account Management experience a plus</li>
</ul>
<div></div><div><div><b>Compensation:</b></div>
<div><ul><li>$18.00-19.00 an hour</li>
<li>Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.</li>
</ul></div></div><div>#IND1</div><br>
<div></div>
<div></div><div>
Why Lessen:</div><ul><li>Competitive compensation</li><li>Health, Dental, Vision, Life, Disability options</li><li>401K retirement savings plan</li><li>Paid vacation, federal and floating holidays</li><li>Maternity/Paternity Pay</li><li>Career advancement opportunities</li><li>All the tools you'll need to be successful</li></ul><div></div><div><i><br>
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We&rsquo;re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive &amp; inclusive culture we&rsquo;ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Vendor Relationship Representative

<div><div>Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen&rsquo;s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem&mdash;including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.</div><div></div><div><b><br>
Job Summary
</b></div>
<div></div><div>The Trade Specialist - Plumbing plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a plumbing trade related SME for complex issues and queries, proactively resolving their daily challenges.</div>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3><ul>
<li>Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs</li>
<li>Review vendor quotes on behalf of client to ensure scope and pricing of plumbing work is appropriate</li>
<li>Develop and coordinate client and internal initiatives and special projects</li>
<li>Serve as a technical and subject matter expert resource for plumbing and leadership</li>
<li>Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary</li>
<li>Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary</li>
<li>Foster a positive work environment and collaborate effectively with all stakeholders</li>
<li>Ensure confidentiality of internal and external data</li>
<li>Perform ad-hoc projects and other duties as assigned</li>
<li>Maintain CPD and awareness of trade / industry developments</li>
<li>Seek opportunities for continuous process improvement</li>
</ul><h3 class="jobSectionHeader"><b>What You'll Need</b></h3><ul>
<li>Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred</li>
<li>SME in plumbing trade</li>
<li>Relevant plumbing trade qualification</li>
<li>3 &ndash; 4 years of experience in relevant field</li>
<li>Experience working in an FM, retail, buildings environment</li>
<li>Demonstrable experience of solving complex trade related technical issues</li>
<li>Bachelor&rsquo;s Degree preferred</li>
</ul>
<div></div><div>Why Lessen:</div><ul><li>Competitive compensation</li><li>Health, Dental, Vision, Life, Disability options</li><li>401K retirement savings plan</li><li>Paid vacation, federal and floating holidays</li><li>Maternity/Paternity Pay</li><li>Career advancement opportunities</li><li>All the tools you'll need to be successful</li></ul><div></div><div><i><br>
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We&rsquo;re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive &amp; inclusive culture we&rsquo;ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Trade Specialist - Plumbing

Join Lessen and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lessen

About Company

Vendor Relationship Representative

Trade Specialist - Plumbing