Urwah Admin

Level 3 BOS

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 Description
 
 
 
 We are seeking a proactive and detail-focused Operations Executive &ndash; Night Shift to support USA-based client operations from our BPO back-office. This role is essential in ensuring seamless operational continuity during U.S. non-business hours. The ideal candidate will demonstrate strong English communication skills, hands-on experience in remote operations coordination, vendor management, and real-time issue resolution within a fast-paced outsourcing environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Night Shift Operations Support:
 
 
 
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 Monitor and oversee operational activities for U.S.-based client locations during night shift hours.
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 Ensure uninterrupted service delivery and respond promptly to operational issues or escalations.
 
 
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 Client &amp; Vendor Coordination
 
 
 
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 Coordinate with third-party vendors and service providers for maintenance and operational support.
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 Ensure vendor performance aligns with defined SLAs, quality benchmarks, and turnaround times.
 
 
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 Incident &amp; Escalation Management
 
 
 
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 Serve as the primary point of contact for night shift escalations.
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 Assess incidents, take corrective action, and escalate to on-call management when necessary.
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 Provide timely and accurate updates to internal teams and U.S.-based clients.
 
 
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 Work Order &amp; Ticket Management
 
 
 
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 Create, update, monitor, and close work orders or tickets using client or internal systems.
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 Maintain thorough and accurate documentation of all actions taken during the shift.
 
 
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 Reporting &amp; Shift Handover
 
 
 
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 Prepare comprehensive end-of-shift (EoS) reports detailing incidents, resolutions, pending items, and potential risks.
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 Ensure a smooth and structured handover to the day shift operations team.
 
 
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 Compliance, SLA &amp; Cost Control
 
 
 
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 Monitor service delivery against contractual SLAs and cost parameters.
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 Ensure adherence to client policies, company SOPs, and applicable safety standards.
 
 
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 Stakeholder Communication
 
 
 
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 Maintain professional, timely, and effective communication with clients, vendors, and internal stakeholders across different time zones.
 
 
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 Required Skills &amp; Qualifications
 
 
 
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 Excellent verbal and written English communication skills.
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 Proven experience in operations or support roles within a BPO, KPO, or shared services environment.
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 Ability to work independently and manage escalations effectively in a remote or night-shift setup.
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 Strong problem-solving, analytical, and decision-making skills under pressure.
 
 
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 Preferred Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related discipline.
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 2+ years of experience in BPO operations, facilities support, NOC, or night shift operations roles.
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 Experience working with U.S.-based clients and SLA-driven service delivery models.
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 Familiarity with ticketing systems, workflow tools, and incident management processes.
 
 
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 Why Join Level3 BOS
 
 
 
 Level3 BOS provides a collaborative, growth-driven work culture that supports continuous learning and career development. This role offers direct exposure to U.S.-based clients and finance teams, delivering valuable experience in global financial operations. You&rsquo;ll play a key role in ensuring financial accuracy while contributing to process optimization and long-term organizational success.
 
 
 Timing: 8:00 PM &ndash; 5:00 AM
</div>

Operation Officer

<div>
 
 Description
 
 
 
 We are seeking a detail-oriented and results-driven
 
 Amazon Account Manager
 
 to manage and optimize our Amazon Seller Central accounts. The ideal candidate will be responsible for end-to-end account operations, ensuring compliance with Amazon policies, driving sales growth, optimizing listings, managing PPC campaigns, and maintaining excellent account health and customer satisfaction.
 
 
 
 Key Responsibilities1. Account Management &amp; Compliance
 
 
 
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 Manage and operate Amazon Seller Central accounts on a daily basis.
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 Ensure full compliance with Amazon policies, performance metrics, and seller guidelines.
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 Monitor and maintain account health metrics including Order Defect Rate (ODR), Late Shipment Rate (LSR), and Cancellation Rate.
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 Product Listing &amp; Optimization
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 Create, upload, and manage product listings (single and bulk uploads).
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 Optimize listings using SEO-friendly titles, bullet points, product descriptions, images, and backend keywords.
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 Manage product variations, categories, attributes, and listing enhancements to improve visibility and conversions.
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 Inventory &amp; Order Management
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 Monitor inventory levels and coordinate replenishment to prevent stock-outs or overstocking.
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 Manage FBA and FBM inventory, shipments, and reconciliations.
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 Track orders, shipments, returns, and refunds to ensure timely and accurate fulfillment.
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 Pricing &amp; Promotions
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 Develop and implement competitive pricing strategies.
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 Plan, execute, and manage promotions, discounts, coupons, and Lightning Deals.
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 Monitor Buy Box performance and take corrective actions to improve win rate.
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 Advertising &amp; Marketing (Amazon PPC)
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 Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display).
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 Analyze advertising performance metrics such as ACOS, ROAS, CTR, and conversion rate.
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 Optimize ad spend to maximize ROI and improve campaign efficiency.
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 Performance Analysis &amp; Reporting
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 Analyze sales performance, traffic, conversion rates, and profitability.
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 Prepare daily, weekly, and monthly performance reports for management.
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 Identify trends, gaps, risks, and growth opportunities.
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 Customer Service &amp; Feedback Management
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 Handle buyer messages, A-to-Z claims, chargebacks, and disputes.
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 Monitor and manage customer reviews, ratings, and seller feedback.
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 Proactively resolve customer issues to maintain high seller ratings and brand reputation.
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 Policy Compliance &amp; Issue Resolution
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 Manage account suspensions, listing suppressions, and policy warnings.
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 Draft and submit effective Plans of Action (POAs) for Amazon performance issues.
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 Coordinate with Amazon Seller Support to resolve technical, operational, and policy-related issues.
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 Brand Protection &amp; Compliance
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 Manage Amazon Brand Registry (if applicable).
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 Monitor and report listing hijackers or unauthorized sellers.
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 Ensure intellectual property, trademark, and brand compliance.
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 Cross-Functional Coordination
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 Coordinate with logistics, warehouse, finance, and marketing teams.
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 Align inventory planning, promotions, and product launches with business objectives.
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 Market Research &amp; Expansion
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 Conduct competitor analysis and market research.
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 Identify new product opportunities and category expansions.
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 Support expansion into new Amazon marketplaces (US, UK, UAE, KSA, etc.).
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 Process Improvement
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 Develop, document, and maintain SOPs for Amazon operations.
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 Continuously improve workflows to enhance efficiency, accuracy, and
 
 
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 Timing:8pm-5am
 
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Amazon Seller Central Manager

Join Level 3 BOS and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Level 3 BOS

ABOUT_COMPANY

Operation Officer

Amazon Seller Central Manager