Qureos Mentor

Liberty Mutual Insurance

<div>Description
<div>Are you looking to use your customer service skills in a role where you can see that you are making a difference in people&rsquo;s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!
Liberty Mutual&rsquo;s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
To be successful in this role, the ideal candidate must be comfortable with travelling as he/she would be travelling 75% of the time, visiting homes and doing inspections/investigations.
Candidates who reside in Southern Illinois and Southwest Indiana are also welcome to apply for this role. 
Responsibilities:<ul><li>
Responsible for claims handling personal property losses to include large loss.</li><li>
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.</li><li>
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.</li><li>
Develops expert list/websites for various product categories.</li><li>
Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.</li><li>
Documents the file accordingly.</li><li>
Provides quality customer service.</li><li>
Provides insured with policy information to include coverage, limitations, replacement or ACV options.</li><li>
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.</li><li>
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.</li><li>
Attends product seminars/shows to build personal property expertise.</li><li>
May be called upon for catastrophe duty.</li></ul></div>
Qualifications<ul><li>
Strong written and oral communications skills required.</li><li>
Good interpersonal, analytical and negotiation skills required</li><li>
Customer service experience preferred</li><li>
Knowledge of coverages provided within various homeowner policies.</li><li>
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.</li><li>
The capabilities, skills and knowledge required is normally acquired through a Bachelor&rsquo;s degree or equivalent experience and 3-5 years of directly related experience.</li><li>
Ability to obtain proper licensing as required.</li></ul>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Claim Resolution Specialist, Personal Property

<div>Description
<div><div><div><div>Advance Your Career with Liberty Mutual&rsquo;s
Personal Lines Casualty Team!</div></div></div></div><div></div> 
Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims. 
Work Arrangement
Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month. 
Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.<div><div><div><div> 
This position operates on an Eastern (EST) time zone schedule.</div></div><div> 
</div></div></div>Responsibilities:<ul><li>
Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.</li><li>
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.</li><li>
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.</li><li>
Confers with trial counsel and prepares trial reports.</li><li>
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.</li><li>
Responds to various written and telephone inquiries including status reports.</li><li>
Ensures adequacy of reserves.</li><li>
Accountable for security of financial processing of claims, as well as security information contained in claims files.</li><li>
Updates files and provides comprehensive reports as required.</li><li>
Responsible for managing the practices and billing activities of outside and in-house counsel.</li><li>
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.</li></ul>
Preferred Qualifications:<ul><li>
1+ years Personal Lines Third Party Auto Casualty Experience.</li><li>
1+ years Attorney Represented Experience.</li></ul>
Qualifications<div><ul><li>
Strong written and oral communications skills required.</li><li>
Good interpersonal, analytical, investigative, and negotiation skills required.</li><li>
Customer service experience preferred.</li><li>
Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.</li><li>
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.</li><li>
Ability to obtain proper licensing as required.</li></ul>
Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
</div>About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Senior Casualty Claims Specialist - Southeast

<div>Description
<div><div><div><div>Advance Your Career with Liberty Mutual&rsquo;s
Personal Lines Casualty Team!</div></div></div></div><div></div> 
Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims. 
Work Arrangement
Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month. 
Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote.<div><div><div><div> 
This position operates on a Central (CST) time zone schedule.</div></div><div> 
</div></div></div>Responsibilities:<ul><li>
Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.</li><li>
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.</li><li>
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.</li><li>
Confers with trial counsel and prepares trial reports.</li><li>
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.</li><li>
Responds to various written and telephone inquiries including status reports.</li><li>
Ensures adequacy of reserves.</li><li>
Accountable for security of financial processing of claims, as well as security information contained in claims files.</li><li>
Updates files and provides comprehensive reports as required.</li><li>
Responsible for managing the practices and billing activities of outside and in-house counsel.</li><li>
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.</li></ul>
Preferred Qualifications:<ul><li>
1+ years Personal Lines Third Party Auto Casualty Experience.</li><li>
1+ years Attorney Represented Experience.</li></ul>
Qualifications<div><ul><li>
Strong written and oral communications skills required.</li><li>
Good interpersonal, analytical, investigative, and negotiation skills required.</li><li>
Customer service experience preferred.</li><li>
Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.</li><li>
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.</li><li>
Ability to obtain proper licensing as required.</li></ul>
Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
</div>About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Senior Casualty Claims Specialist - Central Time Zone

<div>Description
<div>Ready to grow your career in a role that makes a meaningful impact? Liberty Mutual is hiring Workers' Compensation Claims Specialists in our Northeast Region to help injured workers navigate the claims process and return to work with confidence. 
We&rsquo;re hiring across multiple levels&mdash;Associate Claims Specialist, Claims Specialist I, and Claims Specialist II&mdash;depending on your experience. The salary range posted reflects the varying pay scale across various locations. 
In this role, you&rsquo;ll manage a caseload of routine to moderately complex claims, making key decisions on compensability, evaluating losses, and negotiating fair outcomes. You&rsquo;ll collaborate closely with claimants, policyholders, attorneys, and partners throughout the claim lifecycle. 
Training is a critical component of your success, and that success starts with reliable attendance and active engagement. Training will include 1 week of travel to our Plano, TX office in November. 
 
This role is remote within the Northeast region. Candidates must reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates residing within 50 miles of our offices in Weatogue, Connecticut, or Westborough, Massachusetts, will be expected to work onsite up to two days per month. On-site expectations may evolve based on business needs. 
Responsibilities<ul><li>
Manages an inventory of claims to evaluate compensability/liability.</li><li>
Establishes action plans based on case facts, best practices, protocols, regulatory issues, and available resources.</li><li>
Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability, and damages.</li><li>
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary, during the processing of the claims, and refers claims to the subrogation group or Special Investigations Unit as appropriate.</li><li>
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.</li><li>
Performs other duties as assigned.</li></ul></div>
Qualifications<div><ul><li>
Effective interpersonal, analytical and negotiation abilities required</li><li>
Ability to provide information in a clear, concise manner with an appropriate level of detail</li><li>
Demonstrated ability to build and maintain effective relationships</li><li>
Demonstrated success in a professional environment; success in a customer service/retail environment preferred</li><li>
Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent</li><li>
Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory</li><li>
Licensing may be required in some states</li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Associate Claims Adjuster, Workers Compensation

<div>Description
<ul><li>Consult on designing and developing programs and tools to support ingestion, curation, and provisioning of highly complex enterprise data to achieve analytics, reporting, and data science.
</li><li>Involved in and contribute to development and enhancement of solutions for gaps.
</li><li>Responsible for designing and building highly complex data models and data architecture that improve accessibility, efficiency, governance, and data quality that directly impact business results.
</li><li>Understand and develop business process improvements that address the most complex technology gaps within a single business process.
</li><li>Develop technology enabled recommendations to address gaps within a single business process.
</li><li>Document existing processes, organizational structures, architectures, and external systems.
</li><li>Consult on the appropriate tools to prepare deliverables.
</li><li>Participate in the development of tools and methodologies and adapt them to the organization environment.
</li><li>Manage peer to peer relationships, with colleagues, vendors and external contractors, including offshore functions.
</li><li>Assist with development and execution of cutover plans for simple processes.
</li><li>Assist in post-implementation support, resolving issues and raising defects to appropriate level.
</li><li>Execute transition plan for area of responsibility to the appropriate resource for each phase of the project or initiative.
</li><li>Transition the knowledge sharing and transfers ownership to other resources or teams for key deliverables and business processes.
</li><li>Domestic travel required up to 10%.
</li><li>Telecommuting permitted up to 100%.</li></ul>
Qualifications
Employer will accept a Bachelor&rsquo;s degree in Computer Science, Engineering [any] or related field and five (5) years of experience in the job offered or in a Solutions Engineer, Data-related occupation.
 
Position requires demonstrable experience in the following:<ul><li><ul><li>
Design and implement data solutions of high complexity including data solutions for applications with a Mean Time To Recovery of 4 hours or less.
</li><li>Work closely with application team to ensure data needs meet business needs and align with architecture standards for support and security.
</li><li>Create applications with a high degree of observability utilizing Observability tools including Datadog.
</li><li>Guide senior level engineers on design practices and work closely with architects to influence strategic decisions.
</li><li>Drive the identification of key enablers and maintain a 12-month roadmap for aligned software products to meet business needs.
</li><li>Proficiency with Relational Databases and NoSQL databases including Oracle.
</li><li>Proficiency with cloud-based providers and containerized solutions including AWS.</li></ul></li><li>
Experience may be gained during graduate program.
</li><li>Will accept any suitable combination of education, training, and/or experience.
</li><li>Multiple Positions Available.</li></ul>
REFER TO: To apply, please visit https://jobs.libertymutualgroup.com/, select &ldquo;Search Jobs,&rdquo; enter job requisition #2026-76935 in the &ldquo;Job ID or Keywords&rdquo; field, and submit resume. Alternatively, you may apply by submitting a resume via e-mail to RecruitLM@LibertyMutual.com. Reference requisition number in subject of e-mail.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Solutions Engineer, Data

<div>Description
<div>Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers exciting openings for Workers Compensation Senior Claims Specialists within the Central Region! 
As a Senior Claims Specialist, you will work within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. You may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. 
Training is a critical component of your success, and that success starts with reliable attendance. Attendance and active engagement during training are mandatory. Training will require 1 week in our Plano, TX office onsite in November 2026. 
To be considered for this position, candidates must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and will be required to work in the office twice a month. Candidates located in Ohio, Montana and Minnesota are eligible for 100% remote work, as we do not have claims offices in these states. Please note that this policy is subject to change. 
This position may be filled as a Senior Claims Specialist I or Senior Claims Specialist II. The salary range posted reflects the range for the varying pay scales across various locations. 
Responsibilities:<ul><li>
Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate.</li><li>
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.</li><li>
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.</li><li>
Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company.</li><li>
Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process.</li><li>
Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews.</li><li>
Performs other duties as assigned.</li></ul></div>
Qualifications<div><ul><li>
Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.</li><li>
Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively.</li><li>
Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience.</li><li>
Required to obtain and maintain all applicable licenses.</li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Senior Claims Adjuster I - Workers Compensation

<div>Description
<div>Job Summary:
Responsible for technical engineering and construction analyses of large and complex performance, payment and non-contract surety bond disputes and claims. These functions include analyses, oversight responsibility and resolution. Leads teams of consultants, contractors and others in management and coordination of resolution of major claims. Assists Surety/SDI Claims and/or Underwriting Department in fulfilling objectives of the unit, including audit and administrative functions. Evaluates contractor internal controls structure and job cost systems specifically related to estimating, project management and job site visits on underwriting department engagements. 
Responsibilities:<ul><li>
Responsible technical and construction analyses of large and complex performance, payment and non-contract surety bond disputes and claims, with some oversight by the Manager, Construction Services or Manager, Construction Consulting Services.</li><li>
Prepares technical reports and evaluates the surety's loss exposures in all major bond defaults. Duties include: site inspections of projects, evaluation of contract plans and specifications, expert reports, construction schedules, and the preparation of cost to complete analyses. Supervises and coordinates consultants' investigation, analyses and preparation of default reports. With some oversight, makes recommendations as to choice of remedies (default, cure, takeover or relet) and participates in establishing loss and expense reserves. Assists in drafting, negotiating and settling, tender, takeover, completion, joint escrow, sub-contract and other contractual agreements necessary to discharge surety's obligations, working with Surety Counsel. Manages project completions by consultants and or completion contractors.</li><li>
Advises trial counsel on engineering and construction management issues. Assists, in coordination with Surety Counsel, in pre-trial preparation, mediation, arbitration, alternative dispute resolution as appropriate, including technical investigative research, interviewing claimants and witnesses, acting as an expert witness in technical matters relating to construction contracts, performance and payment bond claims and financial analysis, including performing financial evaluations and recovery analysis.</li><li>
Is a resource to the surety specialists and support staff in coordination with Surety Counsel in resolution of performance, payment and non-contract bond disputes and defaults, including monitoring work flows and quality and quantity of work by utilizing management reports, surveying claim files and communicating with customers ensures staff adherence to company policies in claims handling, service standards and guidelines. Identifies problems and ensures implementation of corrective action.</li><li>
With some oversight and as requested by claims or underwriting, participates in visits to contractors to assess internal control structure, job cost systems and reporting capabilities and how senior management oversees business activities. This process includes gathering contracts, schedules, original estimates, job cost reports, cost-to-complete schedules and interviews of key personnel. The engagement conclusion typically results in a written report outlining key deficiencies with suggestions to improve the operations. Advises underwriting as to key findings.</li><li>
With some oversight, reviews project bid-spreads when significant variance is identified by underwriting. Procedures involve securing estimating and bid documentation, known results, contract/RFPs (including drawings and specifications) and interview of head estimator or equivalent.</li><li>
With some oversight, investigates Subcontractor Default Insurance (SDI) claims by evaluating the circumstances and causes of subcontractor default, conducting site inspections, reviewing contracts, schedules, cost records and project documentation, assessing completion and mitigation strategies, quantifying loss exposure, coordinating consultants and other stakeholders.</li><li>
Provide pre-bid technical analysis to Underwriting where the prospective project has unusual and/or atypical elements within the bonded scope of work.</li><li>
Together with Surety Counsel and Sr Surety Claims Specialists, supports corporate internal audit program to ensure accuracy and adherence to corporate policy and accounting procedures works with Liberty Mutual and outside auditors on financial statements and corporate audit audits work files of outside vendors.</li></ul></div>
Qualifications<div><ul><li>
BA/BS Degree in engineering or related field with minimum of 7 years progressively more responsible surety claims or construction management experience</li><li>
A minimum of 3 years (preferably 5 years) of construction management experience required and 5-7 years of proven surety claims management experience preferred</li><li>
Proven analytical ability to evaluate and judge claim files</li><li>
Demonstrated ability to reduce complex analyses and information into understandable prose and/or oral directives, for conveyance of situations to other persons in the organization for claims handling or training purposes</li><li>
Significant exposure to legal process anticipated.</li><li>
Demonstrated effective communication and interpersonal skills required in dealing with claimants, outside counsel, consultants and members of senior management</li><li>
Must be willing to travel and deal with periodic heavy workloads, in an expeditious and professional manner</li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Surety Engineer II

Join Liberty Mutual Insurance and explore 28   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.