Qureos Mentor

Licious

<div>
 
 Licious is seeking a seasoned Director of Product to lead the strategy, execution, and optimization of three mission-critical domains: Last-Mile Delivery, Customer Experience (CX), and Payments. This role will own end-to-end product thinking, customer empathy, and operational excellence to deliver a differentiated, reliable, and delightful experience for millions of Licious customers.
 
 
 
 
 
 You will work closely with Engineering, Design, Operations, CX, Finance, and Leadership teams to build and scale products that significantly uplift NPS, delivery performance, retention, and payment success rates.
 
 
 
 
 
 
 
 
 
 What makes the role meaty?
 
 
 
 1. Last-Mile Delivery (LM)
 
 
 - Own DE + 3P Delivery Product Charter
 
 
 -Build and scale the end-to-end last-mile delivery product, enabling Licious to move from dependency on third-party partners to a high-control, owned last-mile model.
 
 
 -Drive improvements in SLA adherence (promised delivery time vs. actual) and CPD (Cost Per Delivery) across a daily order volume of 35,000&ndash;40,000 orders.
 
 
 -Own and evolve the Last-Mile Delivery App, including future roadmap for app store deployment (modules for hiring, L&amp;D, incentives, gamification, DE engagement, and performance tracking).
 
 
 -Partner deeply with Last-Mile Ops to build tech that improves delivery efficiency, reduces delays, and enhances customer and delivery-executive experience.
 
 
 -Build frameworks to compare and improve 3P vs. own delivery CX and DX.
 
 
 
 
 
 
 
 
 2. Customer Experience (CX)
 
 
 -Own the complaints, issue-resolution, and proactive CX product roadmap.
 
 
 -Reimagine Scheduled Orders and Supply Fulfillment workflows to increase reliability and reduce failed/delayed orders.
 
 
 -Build features to improve address accuracy, reducing delivery failures and improving first-attempt delivery success.
 
 
 -Drive retention uplift using product-led interventions, including personalized nudges, trust-building features, and seamless post-purchase journeys.
 
 
 -Define and deliver targets for NPS, repeat rate, churn reduction, and customer perception metrics.
 
 
 
 
 
 
 
 
 3. Payments Experience (Checkout &rarr; Payment Success)
 
 
 -Own the entire payments funnel, from cart initiation to final payment confirmation.
 
 
 -Improve payment success rates with the right UX, fallback logic, routing intelligence, and partnerships with PSPs.
 
 
 -Build frictionless experiences across UPI, cards, wallets, and CoD, while reducing payment-related cancellations.
 
 
 -Drive payment reliability and reduce revenue leakages.
 
 
 
 
 
 ---
 
 
 Key Metrics for Success
 
 
 -SLA adherence and reduction in delivery delays
 
 
 -Cost per Delivery (CPD) optimisation
 
 
 -CX complaint rate reduction
 
 
 -Scheduled order success improvement
 
 
 -Address accuracy uplift
 
 
 -NPS increase and retention uplift
 
 
 -Payment success rate improvement
 
 
 -Reduction in checkout drop-offs
 
 
 ---
 
 
 
 
 
 
 We hope that you have..
 
 
 
 -10+ years of product management experience, with at least 4&ndash;5 years in leadership roles.
 
 
 -
 
 Past Product Management experience in Last-Mile or Customer Experience is a must-have
 
 
 
 -Deep expertise in Consumer Internet, Logistics/Last-Mile, Fintech/Payments, or Marketplace ecosystems.
 
 
 -Strong understanding of operations-heavy product environments.
 
 
 -Proven track record of scaling product charters with measurable impact on CX and business metrics.
 
 
 -Exceptional stakeholder management and cross-functional leadership.
 
 
 -High empathy for customers and delivery executives.
 
 
 -Hands-on problem-solving mindset: ability to dive deep into operational and consumer-level
 
 
 
</div>

Director of Product - Last Mile, CX and Payments

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lakh customers with our de-licious fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the magic ingredient in the recipe that is Licious?
 
 
 Read on
 
 &hellip;
 
 
 
 
 
 
 
 Key Responsibilitie
 
 s:
 
 
 
 
 
 
 ● Maximizing Revenue and Profitability:
 
 Develop city-specific strategies to identify growth opportunities, manage costs, and improve supply chain efficiency
 
 
 
 
 
 
 ● Enhancing Market Reach:
 
 Design targeted campaigns and interventions for underserved areas, leveraging customer data to refine delivery zones and drive penetration
 
 
 
 
 
 
 ● Product Portfolio and Pricing
 
 : Tailor product offerings to city preferences, ensure availability of popular items, and implement competitive pricing strategies
 
 
 
 
 
 
 ● Customer Satisfaction
 
 : Maintain high service standards by addressing delivery challenges, monitoring feedback, and enhancing the customer experience
 
 
 
 
 
 
 ● City-Specific Initiatives:
 
 Launch tailored programs to address unique demands, such as festivals or regional specialties, to boost customer loyalty
 
 
 
 
 
 
 ● Cross-Functional Collaboration:
 
 Align efforts across operations, procurement, logistics, and marketing teams to achieve city-level goals.
 
 
 
 
 
 
 ● Data-Driven Strategy:
 
 Use analytics to forecast demand, optimize pricing, and refine strategies by monitoring KPIs like churn rates and order value
 
 
 
 
 
 
 We hope you have
 
 ...
 
 
 
 
 
 ● A Master&rsquo;s degree in business administration, operations management, analytics, or a related field
 
 
 ● Strong interest in data-driven decision-making, market analysis, and supply chain optimization
 
 
 ● Proficiency in analytical tools such as Microsoft Excel, Tableau, or similar platforms
 
 
 ● Basic understanding of pricing strategies, market segmentation, and customer behavior analysis
 
 
 ● Attention to detail and accuracy in handling performance metrics and operational data
 
 
 ● Excellent communication and cross-functional collaboration skills
 
 
 
</div>

City Demand Manager-Delhi

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-
 
 licious
 
 fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the
 
 magic ingredient
 
 in the recipe that is Licious? Read on&hellip;
 
 
 
 
 
 
 What makes the role meaty?
 
 
 
 
 
 
 &bull; Manage end-to-end B2B field sales and operations
 
 
 &bull; Drive new account onboarding, ensuring smooth integration into the business.
 
 
 &bull; Handle account management for existing clients, ensuring high satisfaction and retention.
 
 
 &bull; Coordinate with internal teams to resolve operational issues promptly.
 
 
 &bull; Track sales performance, generate reports, and monitor key metrics.
 
 
 &bull; Build and maintain strong business relationships with clients and stakeholder
 
 
 
 
 
 
 We hope that you have..
 
 
 
 
 
 
 &bull; Experience: 2+ years in B2B business operations,
 
 Horeca
 
 preferably in sales &amp; account management
 
 
 &bull; Strong communication and relationship management skills.
 
 
 &bull; Proficiency in MS Excel and basic data analysis
 
 
 &bull; Ability to work independently and in the field.
 
 
 &bull; Strong problem-solving skills with a customer-first mindset
 
 
 
</div>

B2B Sales Executive

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lakh customers with our de-
 
 licious
 
 fresh meat and seafood!
 
 
 Think you have what it takes to be the
 
 magic ingredient
 
 in the recipe that is Licious? Read on&hellip;
 
 
 
 
 
 
 What makes this role meaty?
 
 
 <ul>
 <li>
 Manage relationships and communication with both internal and external project stakeholders
 </li>
 <li>
 Conduct detailed site feasibility studies, coordinating with architectural consultants and generating reports for management review
 </li>
 <li>
 Oversee design development, collaborating closely with the design team and consultants to monitor progress
 </li>
 <li>
 Prepare capital expenditure (CAPEX) budgets for management approval and track project costs against budget
 </li>
 <li>
 Plan, schedule, control and monitor multiple projects, including new builds, remodels, and reinvestment initiatives
 </li>
 <li>
 Coordinate contracts and procurement for kitchen equipment and work packages
 </li>
 <li>
 Provide on-site leadership to direct, guide and coordinate personnel to achieve project targets and quality standards
 </li>
 <li>
 Proactively update management on project status, delays, budget overruns and propose solutions
 </li>
 <li>
 Facilitate cross-functional collaboration between internal departments and external partners like developers and landlords
 </li>
 <li>
 Maintain organized project documentation and implement process improvements
 </li>
 <li>
 Ensure stores are handed over to the operations team on schedule and snag-free
 </li>
 <li>
 Process payment of invoices and advise on billing
 </li>
 <li>
 Handle administrative contract closure, final billing, and generate MIS reports
 </li>
 <li>
 Develop master project schedules and oversee contractor schedules, leveraging site supervision for daily monitoring and implementing corrective actions as needed
 </li>
 <li>
 Track long lead procurement items to avoid material delays
 </li>
 <li>
 Lead monthly management review meetings on project progress
 </li>
 </ul>
 
 
 
 
 
 We hope that you..
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s (B.E / B.Tech) in Civil Engineering or NICMAR or PMI certification
 </li>
 <li>
 Have knowledge on Construction/Project Management
 </li>
 <li>
 Have a minimum of 6 years of project management experience in Retail Fitouts
 </li>
 </ul>
 
 
</div>

Retail Project Manager

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Anjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..
 
 
 
 
 
 
 
 What makes the role meat
 
 y?
 
 
 
 
 1. Supplier Identification &amp; Onboarding
 
 
 <ul>
 <li>
 Identify and onboard suppliers for red meat (goat, lamb), poultry (broiler, country chicken), and seafood (marine &amp; freshwater).
 </li>
 <li>
 Evaluate supplier farms, processing facilities, and hygiene standards.
 </li>
 <li>
 Conduct field audits, infrastructure checks, and compliance assessments
 </li>
 </ul>
 
 
 2. Procurement &amp; Daily Sourcing Operations
 
 
 <ul>
 <li>
 Manage end-to-end procurement based on demand planning for all meat &amp; seafood SKUs
 </li>
 <li>
 Ensure timely inward supply to processing centers
 </li>
 <li>
 Optimize procurement costs while maintaining Licious' quality standards
 </li>
 <li>
 Handle daily purchase orders, volume commitments, and supply schedules
 </li>
 </ul>
 
 
 3. Negotiation &amp; Contract Management
 
 
 <ul>
 <li>
 Negotiate pricing, payment terms, volume agreements, and long-term business partnerships
 </li>
 <li>
 Maintain transparent and mutually beneficial relationships with suppliers
 </li>
 <li>
 Manage seasonal price fluctuations and ensure competitive procurements
 </li>
 </ul>
 
 
 4. Quality &amp; Compliance Coordination
 
 
 <ul>
 <li>
 Ensure suppliers follow Licious&rsquo; strict protocols related to animal welfare, freshness, hygiene, and cold-chain management
 </li>
 <li>
 Work closely with QA teams for sampling, supplier audits, and process improvements
 </li>
 <li>
 Resolve any quality deviations or supply discrepancies
 </li>
 </ul>
 
 
 5. Market Intelligence &amp; Risk Management
 
 
 <ul>
 <li>
 Track daily market price movements, seasonal trends, and availability in red meat, poultry, and seafood.n
 </li>
 <li>
 Identify risks related to supply shortage, logistics disruptions, or disease outbreaks and prepare mitigation plans
 </li>
 </ul>
 
 
 6. Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain updated supplier records, agreements, compliance documents, and certificates
 </li>
 <li>
 Provide periodic reports on procurement performance, savings, and supplier performance scores
 </li>
 </ul>
 
 
 
 
 
 
 We hope that you have
 
 
 
 <ol>
 <li>
 2+years of experience in meat, poultry, or seafood sourcing, farm procurement, or fresh category supply roles.
 </li>
 <li>
 Experience in FMCG, fresh food retail, meat processors, seafood exporters, or agri-supply chains is an added advantage.
 </li>
 <li>
 Strong knowledge of meat &amp; seafood category sourcing (red meat, poultry, marine &amp; freshwater).
 </li>
 <li>
 Vendor management, negotiation, and field-level sourcing experience
 </li>
 <li>
 Understanding of quality parameters, grading, yield, and cold-chain logistics.
 </li>
 <li>
 Good relationship-building and communication skills.
 </li>
 <li>
 Willingness to travel frequently for farm visits, landing centers, mandis, and supplier audits.
 </li>
 <li>
 Problem-solving mindset with strong execution capability.
 </li>
 <li>
 Any graduation.
 </li>
 </ol>
</div>

Sourcing Executive

Join Licious and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Licious

ABOUT_COMPANY

Director of Product - Last Mile, CX and Payments

City Demand Manager-Delhi

B2B Sales Executive

Retail Project Manager

Sourcing Executive

Sourcing Executive