Qureos Mentor

LifeMoves

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves | Montgomery Street Inn (MSI) provides interim supportive housing in San Jose to 90 individual males. During their stay, clients participate in holistic services tailored to each household&rsquo;s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The Montgomery Street Inn Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provide case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future. 
The Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and supports daily program operations and helps keep the site safe and welcoming for everyone. This role works closely with clients and staff to build a positive community. They help monitor the environment, respond to client needs, and ensure that all program rules are followed with fairness and respect. Additionally, this role supports service delivery by helping with client check-ins, group activities, and site coordination.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management<ul><li>
Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.</li><li>
Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
</li><li>Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.</li><li>
Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.</li><li>
Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.</li></ul>
Resource Connection and Community Collaboration<ul><li>
Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
</li><li>Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.
</li></ul>Client Advocacy, Mediation, and Conflict Resolution<ul><li>
Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.</li><li>
Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.</li></ul>
Data Tracking and Documentation<ul><li>
Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system</li><li>
Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.</li></ul>
Crisis Management and Safety<ul><li>
Provide crisis intervention and make referrals to appropriate services when needed.</li></ul>
General Agency Responsibilities<ul><li>
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.</li><li>
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
<ul><li>Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
</li><li>Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect</li></ul></li><li>
Attend continuing education opportunities to grow expertise and maintain best practices.</li><li>
Be available to work occasional evenings and weekends as needed or as schedule describes.</li><li>
Perform other duties as assigned to support the needs of the program, department, and organization.</li></ul>
Operations and Site Responsibilities<ul><li>
Participate in site maintenance tasks including but not limited to inspections, unit checks, coordinating unit needs, furniture requests, and donation management.
</li><li>Assist the site as needed with daily program operations support including but not limited to maintaining living spaces, inspections, cleaning needs, and operations coverage to ensure a safe and smooth-running facility.</li></ul>
QUALIFICATIONS
Service Level Qualifications:<ul><li>
Educational Requirements: High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify. This may include direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field.
</li><li>Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.</li><li>
Emotional Regulation: Manage stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.</li><li>
Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.</li><li>
Team &amp; Independence: Work well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.</li><li>
Documentation: Maintains clear, unbiased, and professional documentation and communication.</li><li>
Organization &amp; Prioritization: Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.</li><li>
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.</li></ul>
Care Level Qualifications:
<ul><li>Advocacy Skills: Actively advocate for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.</li><li>
Resource Identification: Ability to identify and leverage community resources and services to meet clients' diverse needs. Effectively directs clients to appropriate housing, employment, health, and social service programs.</li><li>
Research Skills: Utilize strong problem-solving skills to research issues, track resources, and find solutions for clients&rsquo; needs, including housing, employment, and health &amp; well being.</li><li>
Partnership Engagement: Build and nurture effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.</li></ul>
SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This role may include small amounts of travel to training and admin events
If you are driving yourself:
<ul><li>A valid [State] driver&rsquo;s license and reliable transportation are required.</li><li>
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.</li><li>
Mileage reimbursement is provided in accordance with agency policy.</li><li>
Occasional evening or weekend travel may be required to attend community events or support client services.</li><li>
Must maintain vehicle insurance as required by law and agency policy.</li></ul>
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.</div>

Case Manager

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves | Julian Street Inn (JSI) provides interim supportive housing in San Jose to 85 individuals. During their stay, clients participate in holistic services tailored to each household&rsquo;s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The Julian Street Inn Veteran Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provide case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future. 
The Veteran Case Manager (VA CM) reports to the site Program Director and specializes in working with veterans experiencing homelessness. This role understands the unique experiences and strengths veterans bring and helps connect them to the right services, including veteran-specific housing, employment, and health care programs. They advocate for each veteran&rsquo;s needs and build strong community partnerships to offer the best support possible. Additionally, this role supports daily program operations and helps keep the site safe and welcoming for everyone. This role works closely with clients and staff to build a positive community, and helps monitor the environment, responds to client needs, and ensures that all program rules are followed with fairness and respect. Finally, this role supports service delivery by helping with client check-ins, group activities, and site coordination.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management<ul><li>
Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.</li><li>
Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
</li><li>Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.</li><li>
Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.</li><li>
Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.</li></ul>
Resource Connection and Community Collaboration<ul><li>
Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
</li><li>Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.
</li></ul>Client Advocacy, Mediation, and Conflict Resolution<ul><li>
Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.</li><li>
Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.</li></ul>
Data Tracking and Documentation<ul><li>
Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system</li><li>
Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.</li></ul>
Crisis Management and Safety<ul><li>
Provide crisis intervention and make referrals to appropriate services when needed.</li></ul>
General Agency Responsibilities<ul><li>
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.</li><li>
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
<ul><li>Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
</li><li>Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect</li></ul></li><li>
Attend continuing education opportunities to grow expertise and maintain best practices.</li><li>
Be available to work occasional evenings and weekends as needed or as schedule describes.</li><li>
Perform other duties as assigned to support the needs of the program, department, and organization.</li></ul>
Operations and Site Responsibilities<ul><li>
Participate in site maintenance tasks including but not limited to inspections, unit checks, coordinating unit needs, furniture requests, and donation management.
</li><li>Assist the site as needed with daily program operations support including but not limited to maintaining living spaces, inspections, cleaning needs, and operations coverage to ensure a safe and smooth-running facility.</li></ul>
Specialization Responsibilities<ul><li>
Work closely with VA resources to support client goals and follow-up needs.</li></ul>
QUALIFICATIONS
Service Level Qualifications:<ul><li>
Educational Requirements: High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify. This may include direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field.
</li><li>Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.</li><li>
Emotional Regulation: Manage stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.</li><li>
Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.</li><li>
Team &amp; Independence: Work well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.</li><li>
Documentation: Maintains clear, unbiased, and professional documentation and communication.</li><li>
Organization &amp; Prioritization: Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.</li><li>
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.</li></ul>
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This role may include small amounts of travel to training and admin events.
If you are driving yourself:
A valid [State] driver&rsquo;s license and reliable transportation are required. Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties. Mileage reimbursement is provided in accordance with agency policy. Occasional evening or weekend travel may be required to attend community events or support client services. Must maintain vehicle insurance as required by law and agency policy. Specific Knowledge: Specialized demonstrated knowledge in Veteran Services. Partnership Engagement: Build and nurture effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients. Research Skills: Utilize strong problem-solving skills to research issues, track resources, and find solutions for clients&rsquo; needs, including housing, employment, and health &amp; well being. Resource Identification: Ability to identify and leverage community resources and services to meet clients' diverse needs. Effectively directs clients to appropriate housing, employment, health, and social service programs.
Care Level Qualifications:
Advocacy Skills: Actively advocate for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.</div>

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves&rsquo; Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.
The HOT Case Manager supports unsheltered individuals in accessing housing, healthcare, and other vital resources. Through direct outreach and intensive case management, they build trust, set client-centered goals, and provide flexible, trauma-informed support. Reporting to the Program Director, the CM meets clients where they are and helps guide them toward stability and self-sufficiency, while also engaging with the broader community through education and advocacy.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management<ul><li>
Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.</li><li>
Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
</li><li>Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.</li><li>
Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.</li><li>
Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.</li></ul>
Resource Connection and Community Collaboration<ul><li>
Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
</li><li>Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.
</li></ul>Client Advocacy, Mediation, and Conflict Resolution<ul><li>
Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.</li><li>
Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.</li></ul>
Data Tracking and Documentation<ul><li>
Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system</li><li>
Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.</li></ul>
Crisis Management and Safety<ul><li>
Provide crisis intervention and make referrals to appropriate services when needed.</li></ul>
General Agency Responsibilities<ul><li>
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.</li><li>
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
<ul><li>Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aid (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
</li><li>Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect</li></ul></li><li>
Attend continuing education opportunities to grow expertise and maintain best practices.</li><li>
Be available to work occasional evenings and weekends as needed or as the schedule describes.</li><li>
Stay flexible and assist with additional duties as assigned by supervisors to meet program and client needs.</li></ul>
Outreach Responsibilities<ul><li>
Engage and assist unhoused clients at encampments, on the streets, or other places where they reside.</li><li>
Respond to requests for Outreach services when contacted by our Dispatch worker or community partners.</li><li>
Provide assistance to individuals and families interested in shelter or housing by helping them contact Core agencies or other essential services.</li><li>
Provide basic needs as available, such as snack packs and hygiene products.</li></ul>
Shift details: 8am-4:30pm.- Mon.-Fri. (Some weekends required)
QUALIFICATIONS
Service Level Qualifications:<ul><li>
Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.</li><li>
Emotional Regulation: Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.</li><li>
Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.</li><li>
Team &amp; Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.</li><li>
Documentation: Maintains clear, unbiased, and professional documentation and communication.</li><li>
Organization &amp; Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.</li><li>
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.</li></ul>
Care Level Qualifications:
<ul><li>Advocacy Skills: Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.</li><li>
Resource Identification: Able to identify and leverage community resources and services to meet clients' diverse needs. Effectively directs clients to appropriate housing, employment, health, and social service programs.</li><li>
Research Skills: Utilizes strong problem-solving skills to research issues, track resources, and find solutions for clients&rsquo; needs, including housing, employment, and health &amp; well being.</li><li>
Partnership Engagement: Builds and nurtures effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.</li></ul><ul><li>
Specific Knowledge: Specialized demonstrated knowledge in the area of Outreach.
</li><li>Language: In addition to English, this position requires fluency in spoken and written Spanish.
</li></ul>TRAVEL REQUIREMENTS<ul><li>
This position requires regular travel between locations throughout the city, community partner locations, client service events, and external meetings. As such:<ul><li>
A valid [State] driver&rsquo;s license and reliable transportation are required.</li><li>
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.</li><li>
Mileage reimbursement is provided in accordance with agency policy.</li><li>
Occasional evening or weekend travel may be required to attend community events or support client services.</li><li>
Must maintain vehicle insurance as required by law and agency policy.</li></ul></li></ul>
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.</div>

Bilingual HOT Case Manager

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of interim housing and services for homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim supportive housing, tailored services, and building collaborative partnerships. With over two dozen interim supportive housing communities and more on the way, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves is seeking a strategic, data-driven, and collaborative Annual Fund Manager to grow and engage a broad base of supporters through direct mail, email, and digital fundraising efforts. This role focuses on executing multi-channel campaigns that generate annual revenue and deepen donor engagement and retention&mdash;working closely with the Vice President of Philanthropy, Senior Donor Communications Manager, Development Operations team, and our agency partners to ensure timely, high-quality, and coordinated efforts.
ESSENTIAL JOB RESPONSIBILITIES<h4 class="jobSectionHeader">
</h4><h4 class="jobSectionHeader">Fundraising Strategy &amp; Execution</h4>
<ul><li>Coordinate all annual giving campaigns from end to end, managing multi-channel appeals&mdash;including direct mail, email, and digital&mdash;in partnership with our agency of record. Oversee timelines, creative development, and production, while collaborating with Development Operations to ensure accurate segmentation, personalization, and donor acknowledgment.</li><li>
Support the growth and administration of the KeyGiver monthly giving program by helping to build a strong donor community and meaningful engagement experiences, while ensuring timely follow-up on issues such as payment declines and cancellations.</li><li>
Set up internal campaign infrastructure including source codes, QR codes, custom URLs, and other tracking elements and support the build and deployment of email appeals.</li></ul><h4 class="jobSectionHeader">
Donor Strategy &amp; Communication</h4>
<ul><li>Coordinate with the Senior Donor Communications Manager to align fundraising and editorial calendars, ensuring timely, mission-aligned donor communications and personalized cultivation efforts&mdash;including impact updates, milestone recognition, and outreach that enhances the donor experience.</li><li>
Write and support the execution of donor-facing emails solo or in partnership with LifeMoves agencies, ensuring messaging is engaging, personalized, and aligned with campaign goals and donor journeys.</li><li>
Create, maintain, and collaborate on optimizing donor journeys in partnership with Marketing for key segments such as first-time donors, monthly donors, and returning donors, with the goal of increasing engagement and lifetime value.</li><li>
Assist in sourcing compelling client and program stories by collaborating with Program staff and Marketing to highlight impact in donor communications and fundraising materials.</li><li>
Partner with the Impact Circle team to identify and cultivate annual fund donors with potential for increased giving, focusing on upgrade prospects who may be ready to deepen their commitment.</li><li>
Collaborate with the Events and Engagement team to develop and support strategies that convert volunteers and in-kind donors into financial contributors.</li></ul><h4 class="jobSectionHeader">
Donor Support &amp; Program Management</h4><ul><li>
Monitor and respond to donor inquiries received via email or phone, ensuring timely, accurate, and thoughtful communication that reflects LifeMoves values and commitment to donor care.</li><li>
Oversee the matching gift program, ensuring timely submission and processing while tracking revenue, promoting participation, and identifying opportunities to grow this funding stream.</li><li>
Provide event-related support as needed to help advance donor engagement and retention, in collaboration with a range of internal teams and external partners.</li></ul><h4 class="jobSectionHeader">
Data &amp; Reporting</h4><ul><li>
Analyze campaign and donor performance across all donor segments to refine targeting and retention strategies. Deliver clear, actionable reports and recommendations to internal stakeholders.</li><li>
Maintain oversight of budgets, timelines, vendor relationships, and financial performance for the annual fund program&mdash;ensuring all campaigns are executed on time and within budget.</li></ul>
QUALIFICATIONS
<ul><li>Bachelor&rsquo;s degree or 3&ndash;5 years of experience in nonprofit fundraising, marketing, or communications, with a focus on individual giving.</li><li>
Demonstrated experience with digital fundraising&mdash;search, ads, email, web, and social&mdash;to acquire supporters and secure renewed or increased giving as well as a working knowledge of direct mail fundraising</li><li>
Strong project management skills and experience leading multi-channel appeal production in collaboration with vendors or agency partners.</li><li>
Excellent writing and storytelling skills, with a keen understanding of donor motivation and nonprofit messaging.</li><li>
Strong organizational skills and the ability to manage multiple deadlines and priorities.</li><li>
Comfort working with donor databases (Salesforce preferred), email marketing tools, and analytics dashboards.</li><li>
Ability to interpret donor data and apply insights to inform segmentation, targeting, and retention strategies.</li><li>
Customer service mindset and ability to communicate with empathy and clarity across channels.</li><li>
Passion for the mission of LifeMoves and a commitment to equity, inclusion, and community-centered engagement.</li><li>
Willingness to work occasional evenings and weekends for events or deadlines.</li></ul>
COMPETIENCES:
<ul><li>Team Leadership and Supervision: Guides, supports, and motivates team members to achieve goals.</li><li>
Effective Communication, Development and Feedback: Effectively communicates professionally and appropriately, based upon the audience and circumstances. Communicates facts, ideas, and emotions effectively. Provides and responds to feedback maturely. Mentors and supports team members' career growth and skill development.</li><li>
Workforce Planning and Succession Development: Identifies team talent needs and prepares employees for future leadership roles. Identifies team talent needs and prepares employees for future leadership roles.</li><li>
Capability Coaching: Building performance and potential by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others.</li><li>
Client and Stakeholder Focus: Ensures teams deliver quality service to internal and external stakeholders.</li></ul>
SUPERVISORY RESPONSIBILITIES<ul><li>
N/A</li></ul>
TRAVEL REQUIREMENTS
Local travel may be required.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adult professionals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.</div>

Annual Fund Manager

Join LifeMoves and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LifeMoves

ABOUT_COMPANY

Case Manager

Case Manager

Bilingual HOT Case Manager

Annual Fund Manager