Qureos Mentor

LifeMoves

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
SHIFT - Wednesday-Sunday 4pm-12:30am
LifeMoves | Mountain View Homekey (MTV) provides interim supportive housing in Mountain View to 12 families, 12 couples, and 76 individuals. During their stay, clients participate in holistic services tailored to each household&rsquo;s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The Mountain View Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Operations &amp; Services Manager, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally, the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.
This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.
The Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what&rsquo;s happening at the site, sharing updates, and keeping clear written and verbal communication with the team. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.
ESSENTIAL JOB RESPONSIBILITIES<ul><li>
Provide calm, supportive crisis response and connect clients to appropriate resources as needed</li><li>
Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.</li><li>
Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment. Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.</li><li>
Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.</li><li>
Support team collaboration by creating reports, updating shift logs and participating in meetings.</li><li>
Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.</li><li>
Coordinate, conduct, and train other staff on referrals, welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.</li><li>
Take initiative to observe site operations, provide timely updates, and communicate clearly with the team especially when supervisors are off-site</li></ul>
General Agency Responsibilities<ul><li>
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.</li><li>
Attend continuing education opportunities to grow expertise and uphold agency standards.</li><li>
Perform other duties as assigned to meet program and organizational needs.</li></ul>
QUALIFICATIONS<ul><li>
Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.</li><li>
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.</li></ul>
Service Level Qualifications:<ul><li>
Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning and practicing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.</li><li>
Emotional Regulation: Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes.</li><li>
Documentation: Maintains clear, unbiased, and professional documentation and communication.</li><li>
Organization/Prioritization: Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.</li></ul>
COMPETENCIES<ul><li>
Job Knowledge: Understands job duties and performs tasks with accuracy.</li><li>
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.</li><li>
Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.</li><li>
Time Management and Reliability: Manages workload effectively and meets deadlines.</li><li>
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.</li></ul>
ADDITIONAL REQUIREMENTS 
 
This position is contingent upon:<ul><li>
Satisfactory results of a background check</li><li>
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable.</li></ul>
SUPERVISORY RESPONSIBILITIES
N/A 
TRAVEL REQUIREMENTS
This role may include small amounts of travel to training and admin events
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.</div>

Program Aide

<div>
 
 About Lifemoves
 
 
 
 LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
 
 
 POSITION PURPOSE
 
 
 SHIFT &ndash; Monday-Friday 9:00am-5:30pm
 
 
 LifeMoves | Santa Teresa Safe Parking (STSP) Program offers a safe and stable place in San Jose for individuals and couples living in RVs to park overnight. This program provides security, access to basic needs like restrooms and trash disposal, and a welcoming environment for people who are working toward stable housing. We meet participants where they are, offering voluntary services like housing navigation, case management, and connections to health care, benefits, and employment resources. With a trauma-informed, low-barrier approach, the Supportive Parking Program creates space for rest, dignity, and hope.
 
 
 The Santa Teresa Safe Parking Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
 
 
 Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
 
 
 
 Essential Job Responsibilities
 
 
 
 Client Support and Case Management
 
 
 <ul>
 <li>
 Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client&rsquo;s strengths and goals.
 </li>
 <li>
 Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
 </li>
 <li>
 Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
 </li>
 <li>
 Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency&rsquo;s client management system.
 </li>
 <li>
 Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
 </li>
 <li>
 Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
 
 
 
 </li>
 </ul>
 Resource Connection and Community Collaboration
 
 
 <ul>
 <li>
 Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
 </li>
 <li>
 Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
 
 
 
 </li>
 </ul>
 General Agency Responsibilities
 
 
 <ul>
 <li>
 Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
 </li>
 <li>
 Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
 </li>
 <li>
 Attend continuing education opportunities to grow expertise and uphold agency standards.
 </li>
 <li>
 Be available to work occasional evenings and weekends as needed or as schedule describes.
 </li>
 <li>
 Perform other duties as assigned to meet program and organizational needs.
 
 
 
 </li>
 </ul>
 Operations and Site Responsibilities
 
 
 <ul>
 <li>
 Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
 </li>
 <li>
 Assist with maintaining clean, safe, and organized living environments.
 </li>
 <li>
 Facilitate group sessions or workshops that promote skill development and confidence.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
 </li>
 <li>
 Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
 
 
 
 </li>
 </ul>
 
 Service Level Qualifications
 
 
 
 <ul>
 <li>
 Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills. Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.
 
 
 
 </li>
 </ul>
 
 Care Level Qualifications
 
 
 
 <ul>
 <li>
 Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
 </li>
 <li>
 Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
 </li>
 <li>
 Research Skills: Uses strong analytical skills to research, track, and resolve client needs.
 </li>
 <li>
 Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
 
 
 
 </li>
 </ul>
 COMPETENCIES
 
 
 <ul>
 <li>
 Job Knowledge: Understands job duties and performs tasks with accuracy.
 </li>
 <li>
 Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
 </li>
 <li>
 Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
 </li>
 <li>
 Time Management and Reliability: Manages workload effectively and meets deadlines.
 </li>
 <li>
 Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
 
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 N/A
 
 
 
 Travel Requirements
 
 
 
 This role may include small amounts of travel to training and admin events
 
 
 PHYSICAL DEMANDS
 
 
 The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.
 
 
 
 Compensation And Benefits
 
 
 
 This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
 
 
 LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
 
 
 This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
 
 
 If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.
</div>

Case Manager

<div>ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
SHIFT &ndash; Monday-Friday 9:00am-5:30pm
LifeMoves | Santa Teresa Safe Parking (STSP) Program offers a safe and stable place in San Jose for individuals and couples living in RVs to park overnight. This program provides security, access to basic needs like restrooms and trash disposal, and a welcoming environment for people who are working toward stable housing. We meet participants where they are, offering voluntary services like housing navigation, case management, and connections to health care, benefits, and employment resources. With a trauma-informed, low-barrier approach, the Supportive Parking Program creates space for rest, dignity, and hope.
The Santa Teresa Safe Parking Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management<ul><li>
Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client&rsquo;s strengths and goals.</li><li>
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.</li><li>
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.</li><li>
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency&rsquo;s client management system.</li><li>
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.</li><li>
Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.</li></ul>
Resource Connection and Community Collaboration<ul><li>
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.</li><li>
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.</li></ul>
General Agency Responsibilities<ul><li>
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.</li><li>
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.</li><li>
Attend continuing education opportunities to grow expertise and uphold agency standards.</li><li>
Be available to work occasional evenings and weekends as needed or as schedule describes.</li><li>
Perform other duties as assigned to meet program and organizational needs.</li></ul>
Operations and Site Responsibilities<ul><li>
Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.</li><li>
Assist with maintaining clean, safe, and organized living environments.</li><li>
Facilitate group sessions or workshops that promote skill development and confidence.</li></ul>
QUALIFICATIONS<ul><li>
Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.</li><li>
Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.</li></ul>
Service Level Qualifications:<ul><li>
Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills. Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive.</li></ul>
Care Level Qualifications:<ul><li>
Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.</li><li>
Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.</li><li>
Research Skills: Uses strong analytical skills to research, track, and resolve client needs.</li><li>
Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.</li></ul>
COMPETENCIES<ul><li>
Job Knowledge: Understands job duties and performs tasks with accuracy.</li><li>
Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.</li><li>
Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.</li><li>
Time Management and Reliability: Manages workload effectively and meets deadlines.</li><li>
Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.</li></ul>
SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This role may include small amounts of travel to training and admin events
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. 
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder&rsquo;s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.</div>

Join LifeMoves and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LifeMoves

About Company

Program Aide

Case Manager

Case Manager