Qureos Mentor

LifeSkills Connection Inc.

<div><div><div><div><div><div><b>Position</b></div>
</div><div><div>One Stop Operator (part-time)</div>
</div><div><div><b>Reports To</b></div>
</div><div><div>Operations Director</div><br>
</div></div><br>
<div><div><div><b>Department</b></div>
</div><div><div>St. Charles One Stop Program</div>
</div><div><div><b>FLSA STATUS</b></div>
</div><div><div>Non-Exempt</div>
</div></div><br>
</div></div><div></div><div><div><div><div><div><b>Primary Position Objectives</b></div><br>
</div></div><br>
<div><div><div>The One-Stop Operator will develop positive and collaborative mutual working relationships with One-Stop Partner staff in a matrix-based leadership environment, this includes having a physical presence on-site at the job center 100% of the time. This individual will facilitate integrated partnerships that seamlessly incorporate services for the common customers served by multiple program partners of the AJC. Additionally, the One-Stop Operator will develop and implement operational policies that reflect an integrated system of performance and communication and use technology to achieve integration and expanded service offerings.</div>
<div>Position is 20 hours per week.</div>
 </div></div><br>
</div></div><div></div><div><div><div><div><b>Position Responsibilities</b></div>
 </div><br>
<div><div><div><b>Key Responsibilities</b></div>
 </div><div><div>Brief Description of Duties</div><br>
 </div></div><br>
<div><div><div><b>Administration
 </b></div><div><b>Procedures</b></div>
</div><div><ul><li>Develop an in-depth understanding of the One-Stop Partner programs, services, and performance requirements</li>
<li>Coordinate internal communication with core and required partners through regular meetings, face-to-face, and other forms of oral and written communication</li>
<li>Evaluate customer satisfaction survey data and propose service strategy changes to the St. Charles County WDB based on findings; maintain an 85% customer satisfaction rate</li>
<li>Develop and facilitate training for team members in collaboration with the core partners on partner programs and promote educational opportunities</li>
<li>Assist the St. Charles County WDB in ensuring all partners are fulfilling responsibilities as outlined in the Memorandum of Understanding (MOU)</li>
<li>Oversee and manage the referral process and recommend and assist in the development of strategies to increase partner referrals and co-enrollments</li>
<li>Implement strategies to create a workforce culture where information is shared across partners, and system technological barriers are overcome</li>
<li>Manage the One-Stop certification continuous improvement process for the St. Charles One Stop Workforce Center</li>
<li>Use technological solutions to implement tracking systems, improve external communication and improve systemwide outcomes and data collection</li>
<li>Populate and submit various forms of reports to the St. Charles County WDB</li>
<li>Support the St. Charles One Stop Workforce Center by assisting with the front desk and assisting clients navigate MOJobs/ resume building/ workshops as needed</li>
<li>Other Job Duties: Other duties and special projects as needed to meet overall company objectives</li>
</ul><div>This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime</div><br>
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</div></div><div></div><div><div><div><div><b>Position Competencies</b></div>
 </div><br>
<div><div><div><b>Key Competencies</b></div>
 </div><div><div><b>Performance Standards/Results</b></div><br>
 </div></div><br>
<div><div><div>Effective</div>
 <div>Communication</div>
</div><div><ul><li>Present information both clearly and concisely and regularly confirms correct interpretation of information</li>
<li>Very high standard of communication skills both written and oral for the presentation of facts and ideas</li>
<li>Written communication must be clear, concise, easy to read and comprehend</li><br>
 </ul></div></div><br>
<div><div><div>Organization of</div>
 <div>Work</div>
</div><div><ul><li>Demonstrate the ability to handle several projects simultaneously</li>
<li>Implement the key principles of time management, task allocation and priority assignment in addition to personal organization</li>
<li>Continually seek ways to improve the service provided via development of professional skills and personal growth</li>
<li>Initiate and respond to suggestions for improving service</li>
 </ul></div></div><br>
</div></div><div></div><div><div><div><div><b>Qualifications</b></div>
</div><br>
<div><div><ul><li>Progressive responsibility in management and workforce development program operations.</li>
<li>Requires ability to generate respect and trust from staff and external constituencies.</li>
<li>Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers.</li>
<li>Excellent written and verbal communication skill and the ability to work with minimal direction</li>
<li>Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel</li>
 </ul></div></div><br>
</div></div><div></div><div><div><div><div><div><b>Experience</b></div><br>
</div></div><br>
<div><div><div>Experience: Minimum of 3 years of progressive responsibility in Workforce Development programs preferred. Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required. Experience in training and coaching/mentoring strongly preferred</div>
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</div></div><div></div><div><div><div><div><b>Education</b></div>
</div><br>
<div><div><div>Bachelor&rsquo;s degree in human services, psychology, counseling, education, social science, human resources, or closely related field is preferred</div>
 </div></div><br>
</div></div><div></div><div><div><div><div><div><b>Certificates, Licenses, Registrations</b></div><br>
</div></div><br>
<div><div><div>Valid State Driver&rsquo;s License with acceptable driving record and adequate vehicle insurance coverage.</div>
 </div></div><br>
</div></div><div></div><div><div><div><div><div><b>Physical Demands</b></div><br>
</div></div><br>
<div><div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.</div>
 </div></div><br>
</div></div><div></div><div><div><div><div><div><b>Work Environment</b></div><br>
</div></div><br>
<div><div><div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud. Travel will require the use of your personal vehicle. Occasional evenings and weekends maybe required for program events.</div>
</div></div><br>
</div></div><div></div><div><b>Benefits Include</b></div>
<ul><li>Accrued PTO</li>
</ul>
<div></div><div>LifeSkills Connection Inc. is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.</div>
<div></div><div>If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to use this online application process and need an alternative method for applying, you may contact Human Resources, 833-311-1661, or hr@lifeskillsconnection.com for assistance.</div></div><div></div>

One Stop Operator (part-time)

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LifeSkills Connection Inc.

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One Stop Operator (part-time)