Qureos Mentor

LifeWorks NW

<div>At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us. 
 
The On Call, Office Support Specialist II is responsible for answering inquiries, obtaining information and a variety of office duties in a fast paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites. Typically handles the more complex administrative functions at a site. 
 
Location: This position is based out of LifeWorks NW's Rockwood site. 
 
Pay/Benefits: $23.62-$30.57 per hour 
Additional $2.00 per hour differential for bilingual Spanish proficiency. 
 
Salary Placement Notice: 
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws. 
 
Essential Responsibilities:
<ul><li>Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.</li><li>
Act as a resource to staff and clients.</li><li>
Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.</li><li>
Update and maintain records in proprietary software.</li><li>
Manage office paperwork and flow.</li><li>
Serve as back-up for other administrative positions as needed.</li><li>
Does data entry, references information on the computer, schedules, runs basic reports as needed.</li><li>
Scanning, copying and faxing as needed.</li><li>
Receive payments and record receipts for services.</li><li>
Hear and process complaints from customers and public.</li><li>
Schedule appointments, and maintain and update appointment calendars.</li><li>
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.</li><li>
Unload and sort courier items and/or office supplies as needed.</li><li>
May travel between sites or in the community.</li></ul>
Qualifications:<ul><li>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.) ? High school diploma/GED or equivalent.</li><li>
Previous experience/formal education preferably in a clinical setting.</li><li>
Prior experience working as a receptionist preferably in a mental health setting.</li><li>
Ability to perform essential functions of job without creating a direct threat to the safety of self or others.</li><li>
Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.</li><li>
Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.</li><li>
May require ability to work some evenings and/or weekends.</li></ul>

Equal Opportunity Employer
www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09</div>

Office Support Specialist II, On Call #356

<div>At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us. 
 
ACT is an intensive Assertive Community Treatment fidelity program 
 
The Registered Nurse (RN) will serve as a liaison between Mental Health Providers and Primary Care Providers by providing ongoing nursing assessments and coordination of care with other professionals for adults with severe and persistent mental illness who elect to participate in the project. The RN may also function as a Qualified Mental Health Professional (QMHP). Provision of care coordination is primarily based in a clinical setting but may include attending physician appointments with clients or meeting with clients in their homes or at community-based sites. 
 
Salary Placement Notice: 
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws. 
 
Location: This position is based out of LifeWorks NW's Milwaukie site. 
 
Pay/Benefits: $95,535-$123,259 annual pay plus, Full benefits. 
 
Essential Responsibilities:<div><div><ul><li>
Enrolls all screened individuals.</li><li>
Identifies primary care physicians or assists clients in establishing a primary care provider.</li><li>
Develops specific methods of communication to ensure medical information is shared across medical providers including prescriptions, diagnosis, and lab work</li><li>
Follows up with physicians to ensure communication is achieved within specified timeframes</li><li>
Continually coordinates care between the physical and mental health care providers until the client is fully established with a primary care provider</li><li>
Communicates and explains the procedures to prepare clients for examinations and treatments</li><li>
Provides regular RN assessments including metabolic screenings, blood pressure screenings, and body mass index screenings for enrolled participants receiving psychotropic medications.</li><li>
Provides long-acting psychotropic medications (LAIs) via IM injection to clients on an ongoing basis - this includes coordination with clients to schedule appointments, LMPs to request refills/updated orders, and with staff who arrange additional resources to facilitate clients receiving LAIs.</li><li>
Provides medication reconciliation for clients receiving oral medications and helps to prepare oral medications for clients who present with higher risk factors.</li><li>
Helps monitor general health symptoms, side effects, and differentiates physical illness from exacerbation of psychiatric symptoms - including participation in RN triage of medication concerns across the agency via phone and email system.</li><li>
Checks e-mail/voice mail daily/throughout the workday and, when working, responds to non-urgent contacts within 24 business hours. Urgent contacts before noon require same day response. Urgent contacts after noon require next day before noon response.</li><li>
Assures that required labs are completed on an ongoing basis for all participants</li><li>
Provides illness education to individuals and families.</li><li>
Provides referrals to appropriate self-management support groups</li><li>
Continually increase level of cultural sensitivity, awareness and competency.</li><li>
Establishes and maintains positive and professional working relationships with co-workers, clients, and other agencies</li><li>
Provides back up and support to co-workers in providing assistance during medical or mental health emergencies</li><li>
Provides coverage at other agency sites as needed and determined by RN supervisor.</li><li>
Enters all required data into agency specific electronic health records system and program specific tracking systems, provides regular reports as requested, and continually maintains all data on clients enrolled in the program.</li><li>
Is available in the clinic to clients and staff during regular business hours unless Avatar schedule reflects appointments in the community.</li><li>
Participates in regular weekly rotation of No-Show Needing Prescription Clinic for clients across the agency via telehealth or in-person appointment to screen clients who have no-showed for their LMP appointments and require prescriptions before they can be rescheduled with their LMP.</li><li>
Participates in 24/7 crisis phone rotation. Team members will be on call for 7-day shifts in case of client emergencies, hospitalizations, and would serve as an afterhours emergency contact. The on-call clinician would receive an additional stipend when performing this required duty.</li><li>
Transports clients in a personal vehicle and commutes between sites or in the community.</li></ul>
Qualifications:<ul><li>
Bachelor's (4-year) degree in area of nursing acquiring Bachelors in nursing</li><li>
Registered Nurse license</li><li>
2 or more years of experience working with clients with severe and persistent mental illness strongly preferred</li><li>
Good computer skills including a functional knowledge of Microsoft Outlook, Word, and Access. Ability to master proprietary software including electronic health record system.</li><li>
Requires access to car, valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.</li></ul></div><div> 
Equal Opportunity Employer
www.lifeworksnw.org
Drug Free/Tobacco Free Site 01/09</div></div></div>

Registered Nurse, ACT #320

Join LifeWorks NW and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LifeWorks NW

About Company

Office Support Specialist II, On Call #356

Registered Nurse, ACT #320