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Lifeline Connections

<p></p><div><p><b>Lifeline Connections</b> is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.</p><p><b>
Our Vision</b> - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.</p><p><b>
Our Mission</b> - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.</p><p></p><div><div><div><b><br>
MAJOR DUTIES: </b>The Revenue Cycle Management (RCM) Manager works under the direction of the VP of Finance and Operations. This position is responsible for overseeing the administration of the revenue cycle in the electronic health record, payer contracting, provider enrollment, the daily revenue cycle tasks of the department, and related administrative activities. In fulfilling these duties, the incumbent performs the following duties independently:</div><br>
<div></div><ul><li>
Support proactive management of agency payer contracts, including building productive relationships with payer contacts.</li><li>
Oversee the position of Provider enrollment and provide support as needed.</li><li>
Provide department orientation, training, and oversight to team members on appropriate procedures and practices.</li><li>
Meet with assigned staff on a regular basis for supervision and perform regular reviews with staff regarding their performance and ability to meet the metrics of the position.</li><li>
Produce accurate standard and custom reports, including accounts receivable, collections, and billing reports.</li><li>
Respond to management, director, and supervisor inquiries regarding financial- revenue questions related to their departments.</li><li>
Provide leadership and training in all billing-related processes and configuration in the agency&rsquo;s Electronic Health Record systems.</li><li>
Assist with coordination with various funding sources.</li><li>
Perform regular reconciliation of patient and other payer accounts.</li><li>
Ensure regular occurrences of Billing Audits are completed and reported to Quality Assurance.</li></ul><ul><li>
Identify areas of need within the revenue cycle process and facilitate resolution of revenue cycle issues with various departments and the agency leaders.</li><li>
Identify patient, provider, department and insurance company concerns, requests and problems related to billing issues and communicate them to the billing team as appropriate.</li></ul><ul><li>
Identify trends in billing and follow-up, maintaining working knowledge of state and federal billing guidelines to identify ways in which our staff can expedite resolution of accounts and identify delays in processing.</li><li>
Attend Management, Committee, and other agency development meetings as required.</li><li>
Complete required training.</li><li>
Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations.</li><li>
Ensure compliance with all applicable Lifeline Connections policies, procedures, and contracts.</li><li>
Work as part of a team.</li><li>
Other duties as assigned.</li></ul><div></div><div><b><br>
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION</b></div><ul><li>
Bachelor&rsquo;s degree in business administration or related field or equivalent work experience required.</li><li>
Possess a minimum of five years&rsquo; experience in healthcare/non-profit billing and collections.</li><li>
Knowledge of substance use disorders and mental health treatment required.</li><li>
Possess a minimum of 2 years&rsquo; supervisory experience required.</li><li>
Must be highly organized, detail oriented, possess good analytical skills, and be able to work well under pressure.</li><li>
Ability to communicate clearly both verbally and in writing.</li><li>
Great attendance.</li><li>
Ability to work well with others.</li></ul><div></div><div><b><br>
GUIDELINES</b></div><div>
Requires that the incumbent relies on specialized training and/or equivalent experience and performs duties in accordance with Washington Administrative Codes, Federal regulations governing the confidentiality of patient files, and Lifeline Connections Policy and Procedure Manual.</div><div></div><div><b><br>
PERSONAL CONTACTS</b></div><div>
Contacts are with the members of the treatment team, patients, significant others of the patients, representatives of various community agencies specializing in the treatment of substance use and mental illness, and related community representatives including hospital personnel, lawyers, probation officers, and other court officials. All personal contacts are carried out in accordance with federal and state laws dealing with the confidentiality of patient records.</div><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div>
While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear, and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is occasionally required to stand, walk, reach with hands or arms, stoop, kneel, crouch, or lift and/or move maximum of 15 lbs.</div><div></div><div><b><br>
WORKING ENVIRONMENT</b></div><div>
Working hours are spent indoors in offices or other meeting rooms. Participation in staff teambuilding and development activities will be required.</div><div></div><div><b><br>
IMMEDIATE SUPERVISOR:</b> VP of Finance and Operations</div><p></p><p><b><i><br>
Salary: $67,750-$75,000 Annually</i></b></p><p></p><p><i><br>
Application Process:</i><br>
To apply electronically for this position, please click &quot;Apply Now&quot; or visit our <i>ADP career center</i>. For more information on this and other positions, please visit our website at www.lifelineconnections.org</p><p></p><p><i><br>
The Benefits:</i></p><p>
Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a <b>robust and highly competitive benefits package</b> designed to support both personal and family well-being. Our comprehensive benefits include multiple options for <b>medical, dental, and vision coverage</b> for employees and their eligible dependents.</p><p>
In addition, Lifeline Connections provides <b>employer-paid Short Term Disability, Long Term Disability, and Life Insurance</b>, along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our <b>401(k) retirement plan</b>, helping support long-term financial wellness.</p><p></p><p><br>
Beyond benefits coverage, Lifeline Connections is proud to offer <b>generous paid time off</b>. Both full-time and part-time employees earn PTO at <b>competitive accrual rates that increase with years of service</b>, allowing for meaningful time away from work. Employees also receive <b>paid holidays and personal holidays</b>, reinforcing our commitment to work-life balance and employee well-being.</p></div></div></div>

Revenue Cycle Manager

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Lifeline Connections

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Revenue Cycle Manager