Qureos Mentor

LightEdge

<div><div><div>Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.</div>
<div>If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities
</b></h3><div><div><ul><li>Act as a technical leader within the Operations Support team</li>
<li>Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs</li>
<li>Support Premier level customers following designated procedures and priorities</li>
<li>Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery</li>
<li>Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis</li>
<li>Engage with Operations Leaders to improve operational processes, driving efficiency and productivity</li>
<li>Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials</li>
<li>Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs</li>
<li>Participate in knowledge-sharing activities</li>
<li>Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects</li>
<li>Provide after-hours support as part of an operations on-call rotation to maintain high availability of services</li>
<li>Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work</li>
<li>Maintain continued education and certifications</li>
<li>Work in ServiceNow to support internal and external customers</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Requirements
</b></h3><div><div><ul><li>Exceptional written and verbal communication skills</li>
<li>Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly</li>
<li>Able to maintain a professional demeanor under stress</li>
<li>Demonstrated willingness to learn and adapt to changes in technology, tools, and processes</li>
<li>Possess an analytical and problem-solving mindset</li>
<li>5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment</li>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience</li>
<li>Strong experience with Cisco routers and switches</li>
<li>Basic understanding of Linux/Unix and Windows operating systems</li>
<li>Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have</li>
<li>Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)</li>
<li>Extensive experience in managing Private Cloud virtualization environments, particularly VMware</li>
<li>Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)</li>
<li>Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)</li>
<li>Possess an intermediate understanding of networking principles</li>
<li>Proficiency in interpreting network diagrams and layouts</li>
<li>Cisco certifications preferred but not required; CCNP, CCIP, CCIE</li>
</ul></div></div></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Support Engineer

<div><div><div>LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.</div><div>
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.</div><div></div><div><p><br>
The Sales Enablement Coordinator is responsible for the execution and day-to-day operations that keep Lightedge's sales enablement programs running efficiently. Working under the direction of the Sales Enablement Manager, this role ensures onboarding programs, training content, SharePoint resources, learning systems, and internal communications are accurate, organized, and delivered on time.</p>
<p>
This position is ideal for someone who enjoys building operational excellence, managing multiple priorities, and maintaining systems that directly support sales productivity. Rather than designing enablement programs, the coordinator ensures those programs are executed consistently and reliably across all sales organizations.</p>
</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><div><div><div>
<h3 class="jobSectionHeader"><b>Content &amp; Knowledge Management</b></h3>
<ul><li>Maintain and organize enablement content within SharePoint, including onboarding guides, playbooks, training materials, and reference documentation.</li>
<li>Update existing materials as directed by the Sales Enablement Manager to reflect product, process, or methodology changes.</li>
<li>Maintain document organization, version control, folder structure, and content accessibility.</li>
<li>Conduct regular content audits to identify outdated materials and recommend updates.</li>
<li>Format and publish finalized enablement content for internal distribution.</li>
</ul><h3 class="jobSectionHeader"><b>Onboarding Coordination</b></h3>
<ul><li>Coordinate onboarding schedules, training sessions, certifications, role plays, and milestone check-ins.</li>
<li>Track 30-, 60-, and 90-day onboarding milestones and ensure timely reminders are sent.</li>
<li>Maintain onboarding trackers, completion records, and learning documentation.</li>
<li>Prepare materials and logistics for instructor-led onboarding sessions.</li>
<li>Monitor onboarding progress and escalate scheduling or completion issues to the Sales Enablement Manager.</li>
</ul><h3 class="jobSectionHeader"><b>Learning Management System Administration</b></h3>
<ul><li>Manage learner enrollments, course assignments, and completion tracking.</li>
<li>Generate recurring LMS reports on participation and completion.</li>
<li>Support certification logistics, including scheduling and registration.</li>
<li>Troubleshoot basic user access issues and coordinate more complex platform issues with Sales Operations.</li>
</ul><h3 class="jobSectionHeader"><b>Internal Communications</b></h3>
<ul><li>Draft internal communications using manager-provided direction and messaging.</li>
<li>Coordinate distribution lists for sales communications.</li>
<li>Support enablement program launches through meeting coordination, calendar management, and communication scheduling.</li>
<li>Maintain documentation of enablement communications and rollout history.</li>
</ul><h3 class="jobSectionHeader"><b>Operational Excellence</b></h3>
<ul><li>Maintain accurate onboarding and enablement records.</li>
<li>Monitor operational processes for quality, consistency, and timeliness.</li>
<li>Identify process improvement opportunities and recommend operational enhancements.</li>
<li>Partner closely with Sales Enablement, Sales Operations, HR, and Sales leadership to ensure smooth program execution.</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Education and Experience:</b></h3><div><div><ul>
<li><div><ul><li>1&ndash;3 years of experience in Sales Enablement, Sales Operations, Revenue Operations, Learning &amp; Development, or a related coordination role.</li>
<li>Experience managing multiple projects and operational workstreams simultaneously.</li>
<li>Strong SharePoint administration and document management experience.</li>
<li>Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel.</li>
<li>Excellent written communication and organizational skills.</li>
<li>Strong attention to detail with the ability to proactively identify and resolve operational issues.</li>
<li>Ability to work independently while operating within established processes and priorities.</li>
<li>Applicants must be legally authorized to work in the United States at the time of hire. We are unable to provide visa sponsorship now or in the future for this position.</li>
</ul></div></li><li>Preferred Qualifications
<ul><li>Experience administering a Learning Management System (LMS).</li>
<li>Familiarity with Salesforce CRM.</li>
<li>Experience supporting sales organizations within SaaS, cloud, managed services, or technology companies.</li>
<li>Experience with sales enablement platforms such as Spekit, Sybill, Momentum, or similar tools.</li>
</ul></li></ul></div></div></div></div><div><div>With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Sales Enablement Coordinator

Join LightEdge and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LightEdge

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Sales Enablement Coordinator