Abrar Admin

LightGrid

<div><div><p><b>Job Type</b></p>
<div>Full-time</div>
</div><p><b>Description</b></p>
<div><div>LightGrid is looking for a Transport IP NOC Technician to work at Scott AirForce base, IL.</div><div>
Rotating shifts are required.</div><div></div><div><br>
Create and update tickets utilizing ITSM.<br>
<ul><li>Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.</li><li>Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure</li><li>Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents</li><li>Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment</li><li>Support all customers to include providing global situational awareness support.</li><li>Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets</li><li>Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.</li><li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support</li><li>Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined</li><li>Works directly with Shift lead and O&amp;M leadership for guidance
</li><li>Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li><li>Demonstrated knowledge of training, standard operating procedures, and tools within O&amp;M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in training Network controllers within O&amp;M; Effectively communicates with the O&amp;M team and the customer.</li><li>Provide technical advice and insight to peers and customers to assist in resolution of complex issues.</li><li>Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li></ul></div></div>
<p><b>Requirements</b></p>
 <div><div>Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.<br>
<ul><li>Ability to work in a 24/7 operation.</li><li>Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li><li>Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.</li><li>General understanding of network topologies, both transport and IP.</li><li>Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.</li></ul></div></div>
<p><b>Salary Description</b></p>
<div>60,000-68,000</div></div>

Transport/IP (TRIP) NOC Technician

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Transport/IP (TRIP) NOC Technician