Abrar Admin

LightGrid LLC

<div>Description:

 LightGrid is looking for an AISR NOC Technician II to work at Scott Air Force Base, IL. Active SECRET Clearance is required.
Responsible for assisting with the following duties:<ul><li>
Create and update tickets utilizing Remedy.</li><li>
Monitor network events and element management failures in real-time on a 24x7x365 basis.</li><li>
Incident Correlation and Fault Analysis:</li><li>
Proactively analyze alarms</li><li>
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information</li><li>
Identifying the fault condition and its impacts</li><li>
Isolating root causes:</li><li>
Coordinating correction of fault situations regardless of the fault in the infrastructure.</li><li>
Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.</li><li>
Incident Analysis (Fault Isolation):</li><li>
Support the fault isolation process</li><li>
Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs:</li><li>
Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.</li><li>
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment</li><li>
Support all customers to include providing global situational awareness support.</li><li>
Fault Correction:</li><li>
Correct/replace faulty network elements, coordinating with other service providers as necessary.</li><li>
Verify that service has been restored upon resolution of all customer-initiated tickets.</li><li>
Network/Service Restoration:</li><li>
Restore networks and service to full operation</li><li>
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.</li><li>
Identify failures that are attributable to a different causes and impacts</li><li>
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
</li><li>Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support</li><li>
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.</li><li>
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.</li><li>
Demonstrate general knowledge of training, standard operating procedures, and tools within O&amp;M.</li><li>
Effectively communicates with the O&amp;M team and the customer.</li><li>
Works directly with Shift lead and O&amp;M leadership for guidance.</li><li>
Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.</li></ul>
Requirements:

 Basic Qualifications<ul><li>
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.</li><li>
Ability to work in a 24/7 operation.</li><li>
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.</li><li>
Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.</li><li>
General understanding of network topologies, both transport and IP.</li><li>
Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.</li><li>
High school and 1-3 years of experience.</li></ul></div>

AISR NOC Technician II

Join LightGrid LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LightGrid LLC

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AISR NOC Technician II