Qureos Mentor

Lippert

<div>Overview:
<p><b>
Who We Are:</b></p><div>
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.</div><div><br>
</div><p><b>Why We are Different:</b></p><p>
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members&rsquo; unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
</p><div><b>What You will Get:</b></div><ul><li>
A unique, inclusive and supportive company culture.</li><li>
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
</li><li>Fair and competitive compensation.
</li><li>Career development and mentoring and opportunities to grow.</li><li>
Holiday, personal and vacation days.</li></ul><p><b>
Summary/Objective:
</b></p><p>Customer Service Technical Representative is expected to provide information about organization&rsquo;s products and services, handles customer complaints, process orders. Motivated to maintain customer satisfaction and contribute to company success. Has the ability to establish a rapport with clients, be reliable, and driven with strong time management and prioritization abilities. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity, discretion, and latitude is expected.</p><div><b><br>
</b></div><div><b>Duties and Responsibilities:</b></div><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer customer inquiries by clarifying desired information. Researching, locating, and effectively communicating to all customer questions and concerns:
</p><ul><li>Fulfills requests by clarifying desired information; completing transactions; forwarding requests</li><li>
Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities</li><li>
Demonstrate an ability to know LCI products with a full understanding of how they mechanically relate to the RVs and the industry</li><li>
Be knowledgeable of current and historical product operation, application, and troubleshooting</li><li>
Serve and treat all customers with exceptional customer service and professionalism</li><li>
Provide technical advice, service, and support to customers</li><li>
Resolve problems by clarifying issues; researching and exploring answers, finding alternative solutions; implementing solutions; and escalating unresolved problems</li><li>
Maintains call center database by entering information into Salesforce</li><li>
Frequently utilizes good judgement to effectively conclude customer inquiries
</li><li>Updates job knowledge through reoccurring product training sessions</li><li>
Recognize, document, and alert the supervisor of trends of customer calls</li><li>
Computer literate with the ability to learn customer service software applications</li><li>
Professional verbal and written communication skills</li><li>
Build and maintain relationships with customers by having a keen awareness of the customer journey and continuously strive to make the journey as positive and profitable as possible</li><li>
Conduct self as a team member with co-workers to foster a healthy and professional working environment</li></ul><div><b><br>
</b></div><div><b>Working Conditions:</b></div><ul><li>
Primarily working indoors, office environment.</li><li>
May sit for several hours at a time.</li><li>
Prolonged exposure to computer screens.</li><li>
Repetitive use of hands to operate computers, printers, and copiers.</li></ul><div><b>
Qualifications:</b></div><ul><li>
Strong technical aptitude, preferably in LCI parts and RV applications</li><li>
Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face</li><li>
Ability to utilize all available resources including co-workers</li><li>
Able to interpret customers&rsquo; description of their Coach problems and translate those into clear instructions for the service technicians</li><li>
Communication skills are required to connect staff and customers for a positive customer service experience</li><li>
Ability to always maintain a professional demeanor and positive attitude
</li><li>Demonstrate experience in sequential processing &ndash; utilizing multiple software programs and talking on the phone</li><li>
Ability to assess and evaluate the work of technicians
</li><li>Knowledge of company policies and procedures</li><li>
Ability to reflect LCI core values in both customer interaction and the interaction of co-workers</li></ul><p><b>
Essential Functions:</b></p><ul><li>
Resolving issues and troubleshooting technical problems
</li><li>Providing proactive customer outreach</li><li>
Accurately process and record call transactions
</li><li>Offer alternative solutions where appropriate
</li><li>Communicate clearly and effectively with end users, colleagues, and management</li></ul><p><b>
Competencies:</b></p><ul><li>
Communication Proficiency/Coaching</li><li>
Organizational Skills</li><li>
Initiative</li><li>
Time Management</li><li>
Process Improvement</li><li>
Decision Making</li><li>
Quality Management/Control</li></ul><p><b>
Supervisory Responsibility:</b></p><p>
This role does not have any supervisory responsibility upon hiring.
</p><p><b>Physical Demands:</b><br>
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p><b>
Position Type/Expected Hours of Work:</b></p><p>
This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening to overnight work may be necessary.</p><p></p><p><b><br>
Travel:</b></p><p>
Travel would be minimal and would be primarily local during the business day.</p><p><br>
</p><p><b>Preferred Education and Experience</b>:</p><ul><li>
Knowledge of customer service principles and practices</li><li>
A basic knowledge of Microsoft Office &ndash; (Word, Excel, AX) and Salesforce</li><li>
Previous customer service experience with call center. 1-2 years preferred</li></ul><p><b>
Work Authorization/Security Clearance:</b></p><p>
Must be legally authorized to work in the United States.</p>
Pay Group : AAP/EEO Statement:
<div>
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.</div><div></div><div><br>
Lippert&rsquo;s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.</div><div></div><div><br>
Know Your Rights</div></div>

Slides-Customer Service Tech Agent

<div>Overview:
<p><b>
 This role will be supporting two locations in Tulsa, OK. Location 1 has approximately 60 team members &amp; location 2 has approximately 25 team members.</b></p><p><b>
Who We Are:</b></p><div>
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.
</div><p><b>Why We are Different:</b></p><p>
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members&rsquo; unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
</p><p><b>What You will Get:</b></p><ul><li>
A unique, inclusive and supportive company culture.</li><li>
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
</li><li>Fair and competitive compensation.
</li><li>Career development and mentoring and opportunities to grow.</li><li>
Holiday, personal and vacation days.</li></ul><p></p><p><b><br>
Summary/Objective:
</b></p><p>This position will support the human resources department in partnering with department leaders to create a premier work environment. This position will also directly serve team members by answering or directing human resource questions and driving engagement.
</p><p><b>Essential Functions</b></p><ul><li>
Promotes and fosters a healthy work environment; raises awareness of available programs to assist Team Members;
</li><li>Answers Team Member questions related to human resources policy; provides written and verbal communications to Team Members in a confidential manner</li><li>
Advises leaders on people issues, elevating complex issues to Representative or Leader;
</li><li>Provides payroll assistance
</li><li><ul><li>Conducts weekly audits, reports and assists in clearing exceptions;
</li><li>Responsible for communicating with third party staffing agencies regarding payroll;</li><li>
Answers Team Member questions regarding payroll</li></ul></li><li>
Reports on online training completion and assists Team Members in completing assigned courses;
</li><li>Acts as on-site contact for Leaves of Absence;</li><li>
Conducts new hire orientation and has shared responsibility in onboarding process;
</li><li>Participates in recruitment and interview processes;</li><li>
Assists Team Members with enrolling in benefits, including presenting open enrollment meetings;</li><li>
Responsible for collaboratively implementing team member recognition programs and fostering engagement;</li><li>
Assists in internal and external marketing efforts;</li><li>
Other duties as assigned.</li></ul><p><b>
Competencies</b></p><ul><li>
Understands and adheres to company policies and procedures and codes of conduct</li><li>
Adheres to all federal and state rules, laws and regulations as they presently exist</li><li>
Must have strong written and verbal skills
</li><li>Must have the drive to extend assistance to all employees, customers, etc.
</li><li>Strong communication skills</li><li>
Excellent attendance</li><li>
Basic understanding of benefits offered and company leave of absence process</li><li>
Must be able to work as a part of a team to achieve the company&rsquo;s overall goals</li><li>
Must demonstrate clear verbal and written communication skills</li><li>
Must be organized</li><li>
Must be able to meet goals and time deadlines for company projects</li><li>
Must be able to work with minimum supervision</li><li>
Must be able to operate appropriate office equipment including copiers, personal computers, etc.</li><li>
Must possess successful problem-solving skills</li><li>
Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc.</li><li>
Must be able to work under mentally stressful situations</li><li>
Ability to effectively respond to and interact with all levels of organizational staff, including executives</li></ul><p></p><div><b><br>
Working Conditions:</b></div><ul><li>
Primarily working indoors, office environment.</li><li>
Prolonged exposure to computer screens.</li><li>
Repetitive use of hands to operate computers.</li><li>
Presence will be expected on manufacturing and warehouse floors.</li></ul><p><b>
Supervisory Responsibility
</b></p><p>This position has no supervisory responsibilities.</p><p></p><p><b><br>
Physical Demands</b></p><p><br>
</p><p>While performing the duties of this job, the employee is regularly talk and listen. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.</p><p></p><p><b><br>
Position Type/Expected Hours of Work</b></p><p>
This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and off-shift work may be required at times.</p><p></p><p><b><br>
Travel</b></p><p>
Minimal travel is expected for this position.</p><p></p><p><b><br>
Preferred Education and Experience</b></p><ul><li>
High school diploma or equivalent</li><li>
Minimum of 1 year of experience in a human resources department</li><li>
Minimum of 1 year of experience in a role requiring strong computer skills (i.e. Microsoft Excel, Word, Outlook)</li><li>
Ability to multitask with different requirements applying to the position.</li></ul><p><b>
Additional Eligibility Qualifications</b></p><p>
No further eligibility qualifications for this position.</p><p></p><p><b><br>
Work Authorization/Security Clearance:</b></p><p>
Must be legally authorized to work in the United States.
</p><div><b>AAP/EEO Statement:</b><br>
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.</div><div>
Lippert&rsquo;s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.</div><p><b>
Other Duties:</b><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p>
Pay Group : AAP/EEO Statement:
<div>
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.</div><div></div><div><br>
Lippert&rsquo;s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.</div><div></div><div><br>
Know Your Rights</div></div>

HR Coordinator

<div>Overview:
<p><b>
Who We Are:</b></p><div>
Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.</div><div><br>
</div><p><b>Why We are Different:</b></p><p>
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members&rsquo; unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
</p><div><b>What You will Get:</b></div><ul><li>
A unique, inclusive and supportive company culture.</li><li>
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
</li><li>Fair and competitive compensation.
</li><li>Career development and mentoring and opportunities to grow.</li><li>
Holiday, personal and vacation days.</li></ul><p><b>
Summary/Objective:
</b></p><div>The Lippert Customer Care Center Parts team members handle customer concerns, process orders, and provide information about an organization&rsquo;s products and services. Motivated to maintain customer satisfaction and contribute to company success. Has the ability to establish a rapport with customers, to deliver on our brand promise (Whenever, Wherever, we make your experience better). Be reliable, and available to service the needs of our most treasured asset, which is our customer base. Driven with strong time management and prioritization abilities to juggle the constant changing needs of our customers. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity, discretion, and latitude is expected.</div><div></div><div><b><br>
Duties and Responsibilities:</b></div><ul><li>
Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.
</li><li>Creatively solves customer issues, proactively manages customer orders and open requests to resolution
</li><li>Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
</li><li>Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified, and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.
</li><li>General knowledge of the product line and pricing schedules
</li><li>Performs all other responsibilities as may be assigned by management.</li></ul><div></div><div><b><br>
Working Conditions:</b></div><ul><li>
Primarily working indoors, office environment.</li><li>
May sit for several hours at a time.</li><li>
Prolonged exposure to computer screens.</li><li>
Repetitive use of hands to operate computers, printers, and copiers.</li></ul><div><b>
Qualifications:</b></div><ul><li>
High school degree or GED</li><li>
1 year of Customer Service experience</li></ul><p><b>
Competencies:</b></p><ul><li>
Team Player</li><li>
Communication Proficiency</li><li>
Organizational Skills</li><li>
Follow-up skills</li><li>
High personal accountability
</li><li>Decision making</li><li>
Initiative</li><li>
Quality Management/Control</li><li>
Time Management</li><li>
Process Improvement</li></ul><p><b>
Supervisory Responsibility:</b></p><p>
This role does not have any supervisory responsibility upon hiring.
</p><p><b>Physical Demands:</b><br>
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p><b>
Position Type/Expected Hours of Work:</b></p><p>
This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.</p><p></p><p><b><br>
Travel:</b></p><p>
Travel would be minimal and would be primarily local during the business day.</p><p><b><br>
</b></p><p><b>Preferred Education and Experience</b>:</p><ul><li>
Customer Service Experience is preferred but not required</li><li>
Bachelor&rsquo;s degree</li><li>
Prior Inside Sales experience</li><li>
Prior experience in the RV industry</li></ul><p><b>
Work Authorization/Security Clearance:</b></p><p>
Must be legally authorized to work in the United States.</p>
Pay Group : AAP/EEO Statement:
<div>
Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.</div><div></div><div><br>
Lippert&rsquo;s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.</div><div></div><div><br>
Know Your Rights</div></div>

Axle/Chassis-Customer Service Parts Agent

Axle/Chassis-Customer Service Tech Agent

Join Lippert and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lippert

ABOUT_COMPANY

Slides-Customer Service Tech Agent

HR Coordinator

Axle/Chassis-Customer Service Parts Agent

Axle/Chassis-Customer Service Tech Agent